Ensure all vehicles are ready to go. The van we reserved had its keys Locked in it, and the following two vehicles were not ready to go. The 4th vehicle we tried was rentable.
Mike D.
Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Missing dolly, how to return uhaul video did not mention filling the gas tank back up.
Jeffrey D.It would have helpful to be able to pick up the trailer at the same location that I order at. I had to pick up the almost 30 minutes away from the location I order from but other than that everything was great!
Latasha S.Couldn't find the actual building, and they equipment that I requested wasn't there. The truck wasn't warmed up the back door was frozen shut and they guy acted like he really didn't want to help me or be there
Lynnae L.We had issues with the site finding our location and we tried it with an iOS and android phone. We were able to change some settings and it finally worked. We also had issues with the site accepting the pictures. The tank was almost on empty so i had to make a stop for gas and ended up leaving slightly more than a half a tank which I feel U-HAUL should give you a discount for. The drop-off was as easy as parking the vehicle and dropping keys in the drop box.
Steven S.I was overcharged and they did not answer the phone or call me back.
Domonic G.Have longer evening hours.
PAULETTE J.The mobile pick up process took a very long time to complete. Some of the information needed for mobile pick up could have been entered ahead of time. Retuning the truck also took an extremely long time. It is a nice alternative to pick up/drop off but the process was very time consuming.
Richard A.Remodel the interior of the office space. It was fine for me but looks like it could use a face lift
Paul E.Ordered a dozen blankets Got 0
ALEXANDER R.Better instructions on where to drop-off uhaul on weekend.
KATHLEEN W.There was a lot of snow in the parking spots.
Lauren B.I been dealing with the front desk Clark for 2 years he great very helpful to me every time
Payne K.Rude customer service, not helpful, have been shuffled to multiple people to talk to and each person shuffles me to another person without actually helping me. Digital copies were signed without me actually signing them and were signed by staff.
Mandy F.The android app freezes and crashes but somehow it got me through the checkout process. The padlock is a thoughtful addition but the one provided would not close. All the extras I ordered were inside the truck and everything else worked as expected. I appreciate the easy reservation process and the no-hassle check-in for returning. Would definitely use U-haul again.
Terry E.The return procedure online was excellent but I didn't see it until after I returned the vehicle.
Jennifer W.I was in real need of a truck. I didn't realize UHaul was closed due to a meeting… but fortunately one of the workers came to assist me anyway! Thank you so much!!!
Wanda C.This location was closed when we returned our truck. Granted there are great instructions online for returning the truck but possibly marked spots to park it in and clear instructions for the key drop box.
Mark P.We were given a UHaul without the code for the lock. Looking for it and waiting for customer service to help set our move back by nearly two hours. We were told we'd have a refund claim submitted by customer service and I hope this happens, otherwise I won't be using UHaul again.
Amelia B.No one on site to assist with getting the truck.
Amber P.pick up customer service and truck condition were good. After my return I was charged for obviously false fuel use and also over charged for hours used. I reported the fraudulent charges and provided proof and they were reversed quickly.
HANNAH C.Please!! Filled up the gas tank full. It's hard for customers to filled gas when it's 3/4 full and the customer only used 1/4 of gas, how do will I know how much I needed to fill back up to 3/4 of tank. At lest wipe down the inside of the driver seat and passenger. It's too dirty.
Kue L.Unlimited mileage as Budget rental does.
Lynn R.Same day 6x12 trailer and blankets. Easy out. Easy In.
Alan O.Staff was ready and willing to help. They had great attitude and did not once seem unwilling to help.
Timothy G.I would say maybe having updated cabs. The truck I used had "hand cranked" windows, no power locks, no updated way to charge phones, etc. It might be time to update! People use their phones for navigation especially when moving. I also made sure I returned the vehicle with more than half a tank of gas, but I didn't get a discount or reduced charges. Otherwise, it was a good experience.
Elizabeth R.Will be better if it was open on weekends.
Aziz J.There are 2 DART storage locations, neither had an address that I could see. I went to the wrong one and there wasn't a sign that said this wasn't the U-Haul location. (Since it was a third party, it didn't seem odd that there were other types of trucks at the site. The actual U-Haul location was down the block. I could have saved an hour of my rental time because of this. Also, I was locked out of the app because I was later than 15 minutes after my rental time began. Nowhere did I see that this was something I needed to know. In addition, the check in process was very long and tedious - took an hour or more. So, put a sign up at the "wrong" location and big bold letters on the email that you must be on the rental app within 15 minutes of rental time and the sign in process should be started at least 45-60 minutes BEFORE rental to ensure you get the full time for your rental!!!
JACQUELINE K.They charged me for 2 gallons of gas even though I only traveled 10 miles and brought it back with more gas then when I pick the uhaul up.
James B.Other sites haven't had trucks available and I was very pleased that I was able to pick mine up on time here. Employee was very helpful.
Siera B.Terrible
Luis L.We noticed a pretty substantial pull to the right during the entire duration of our travels from Minnesota to Florida. The truck is definitely out of alignment. As this was a lengthy trip, it made for a bit of uncomfortable handling.
Heidi L.U-Haul is horrid and I will never use it again. I will also tell anyone who will listen how horrible it is. My order was canceled the DAY I was moving and I didn't cancel it.
RiKelle C.All went great 😀😀😀
Raniery D.The person there (I am sorry, I did not get his name) was super helpful and we were really happy with the experience.
Shane M.I return the truck on Saturday around 11 am and I gave the key to the lady I met there , she told me that she will check the truck and send me e mail of the receipt, but I received the e mail today Sunday and the charge me $20 from return the truck after business hours. Which is very very bad. I return the truck around 11am on the 05 / 14 /2022.
Nasiru Y.The on-line reservation process was pretty annoying, asking over and over whether we wanted to purchase additional things (storage units, boxes, moving labor, etc) Every time I thought I was done, another ask would come up. Seems like all these add-ons could be consolidated to one additional screen.
Jocelyn M.The back of the truck smelled like feces, and there were brown smears on the wall. Check engine light was on.
Timothy Patrick H.The service was fast and very professional, helpful and friendly.
Barbara R.The initial rental of the truck went very well. I didn't have issues until I returned the truck. I was to return the truck with 1/4 a tank of gas since that is how much was in it when I rented it. So that's what I did, I returned the truck with replenished gas. The next day there is an extra 74 dollar charge to my card. The receipt said it's a fuel charge and service fee for the fuel. I'm upset because I did as I was supposed to do and still got charged. It wouldn't be such a big issue if the solution was as simple as going to the rental location and getting a refund for the extra charges. Instead I am told that I have to dispute the charge with a link that I never received. I feel like I shouldn't have to chase after a refund that was UHauls mistake. I feel like I have been stolen from. I have used UHaul many times before and this is the first time I have encountered this issue.
bryan T.Excellent customer service
Taylor A.There was confusion about drop off time and we had to go back in the office to have it changed - the wrong date was originally entered for return time on our receipt. The drop box wasn't very clearly labeled for returning the keys.
Julia B.It was very out of the way to go near downtown Stpaul to pick up the unit when we are 10 minutes away from a large uhaul store. We had to take off work 2 hours early to travel there to pick it up in time
David C.In the past when I have brought the truck back the attendant comes out to verify the mileage and if enough gas was put into the truck. It felt strange that he said he would check it tomorrow and to put the key in the slot. I thought it was better customer service to verify everything right away. He was honest and put the right gas and mileage amt down. But if he wasn't then it would be my word against his.
Bonnie H.Was promised on university avenue in st Paul, was kept aware they didn't have it. Picked up at a closer location.
Mark E.Inside was clean but outside of trailer was filthy. Half inch of mud on the corners of the fenders and mud stained halfway up the side of the trailer . I would've been embarrassed to pull the trailer in the condition it was in so I got out a bucket of water and a mop and I cleaned the outside myself.
Jeff B.This was an incredibly good and smooth experience, and we were extremely impressed with everything about the location and the rental process. Also, the van was very well maintained, but the cab was a bit dirty: there was a lot of what looked like cat hair on the upholstery.
ROBERT V.The truck just needed a jump which inconvenienced our move that's all. I had a great experience otherwise I'm sure this isn't something that usually happens I don't hold uhaul responsible and will continue to use this location because of how great the customer service was. Thank you so much!
skylar D.When truck returned, the gas was replaced to where it was when picked up. When staff looked at it they said it was not at 3/8 and would be 52.00. Because I made the mistake of not taking the picture, I could not dispute. This is being very deceitful. I will not use U-haul ever again in the future and will pass on on Facebook what your company did.
georgeann M.Extremely friendly and knowledgeable great customer service Thanks
Timothy A.I rented a truck and while I had it slipped on ice on the back of it falling backwards giving myself a concussion. My friends return the truck as a courtesy that night. They returned it to the wrong location because they didn't know where it was rented from. Turned out it was about 3 miles away from where we're supposed to be seemingly not that big of a deal. I got charged over $500 in fees. And charged for an extra day of rental and extra fuel. I called customer relations the next morning and was told all was resolved with no additional charges. Now today weeks after the rental, weeks after I was told no additional charges I get charged $152 and change…. Future renters beware, go to budget….
Zekeiel T.Just continue like the same way you did with me
Maria M.Can't think of anything, worked out perfectly this time.
Franklin S.Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.
Michael S. | Overall ExperienceFacility was over priced for the value. I was locked out of gate unable to acces my truck losing $1,000.00’ revenue almost list my contract .
Douglas G. | Overall Experience