Customer Reviews for Dart Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy to pick up just follow prompts

Rating:

5.0

I want to thank the gentleman who helped me,he was kind,friendly,courteous,and professional!!I was so pleased with the experience that I will definitely use this Uhaul location for any future needs!! Thank you very much, Nancy Roussopoulos

Rating:

4.0

Parking lot was quite full and is narrow making it difficult to drop off rented trailer. Staff at pickup was very friendly and helpful. Drop off was at closed time.

Rating:

2.0

There's a $20 charge for after-hours pickup even though no one is being paid to help you. The process isn't super simple or seamless. The deadbolt lock didn't open very easily once the code was put in. The cab of the truck was dirty with uncleaned spills. I reserved an appliance dolly and the truck had a standard dolly.

Rating:

4.0

The truck steering wheel was out of alignment with center.

Rating:

5.0

The service was 100%

Rating:

5.0

Convenient location, everything ready to go when I arrived.

Rating:

5.0

The 15-ft truck was clean and ran strong. I received the truck with 3/8 tank of fuel so I went ahead and filled the tank for the next customer. Everything went smoothly the attendant was helpful and friendly I couldn't have asked for a better experience. Thank you! 😊

Rating:

5.0

I appreciated being squared away right away, there was 0 hassle. I only struggled with the pricing and receiving the invoice to an incorrect email so my suggestion is hav ppl write down their email or repeat it back verbally. Mine was 5 characters + @outlook.com but like I mentioned in the beginning of this review, I I was more concerned with getting everything hauled and stored and was happy to be taken care of swiftly. The pricing chapped my hiney but I guess that’s the price you pay now a days for peace of mind lol. Won’t use for additional errands next time tho lbs.

Rating:

1.0

Was not social at all and did not communicate well I never got the instructions or help with equipment

Rating:

3.0

Person behind the counter just said dip the key in the drop off box. Did not want to hear about anything that I had to say about it truck.

Rating:

5.0

The process to rent was very easy and efficient.

Rating:

3.0

My van was muddy. I had to clean it myself

Rating:

5.0

Everything went well

Rating:

1.0

The truck did not include the blankets and dolly I ordered. The transmission is about broken. The employee was not helpful upon return of the truck.

Rating:

2.0

Check-out with the app/online portal was a confusing and frustrating 25min where I was unsure if support needed to be contacted because of the long processing time. That, missing equipment, and a downgraded truck from 26' to 15' only day-of notice... unless something changes, I would not use U-Haul again, despite the good truck and good price.

Rating:

1.0

I was not informed that this location was closed for the day and the checkin process took much longer than expected. There was also previous damage to the truck that was not reported which cause damage to another part I was charged for due to high winds.

Rating:

5.0

There was clothing left in the truck and honestly some underwear in the cab...yuk! Also, there was some water that leaked onto my items that I had in the truck overnight. Finally...the weather seal around the driver door progressively came off and was getting around feet and legs as I got in and out of truck snd driving. Very unsafe.

Rating:

5.0

Great experience, went quick and smooth!

Rating:

3.0

This location was not open on Sat or Sun so I had to use a lock box for the key and the app for the pickup and drop off. The lock box had a difficult lock that was stiff and rusty and extremely difficult to open which was frustrating and stressful. Drop off should have been easy on the app as well however the photo would not load on the app. I would recommend a location with a human until the self service works better. Oh....and I was charged an extra $20 after hours service fee as well for the opportunity to not have the assistance of a human.

Rating:

4.0

There was some items I would have liked to rent ( did not find out could not get at this site - until I picked up truck). Would have been nice to get email to know that ahead of time.

Rating:

5.0

N/A

Rating:

1.0

Your app doesn't work with Android. The location services would never acknowledge that I was at the right location. Had to switch to my daughter's Apple phone to complete the rental. 0 stars if able as it took > 30 minutes to get the app to work.

Rating:

4.0

I originally had a reservation through acorn mini storage. I rented it a week prior to my move, on the morning of the rental I went to the location and opened up the app. After speaking with customer service I learned that acorn mini storage wasn’t app accessible. Why wasn’t i notified before the day of rental that acorn mini storage wasn’t app accessible. This is poor customer service. The customer service rep found me a nearby location that did, however the map/location wasn’t reflected well on maps, took me to their storage location about two blocks away.

Rating:

5.0

I reserved to use 24/7 Truck Share for mobile pickup, but I had to go inside to check out shortly after opening time on a Saturday. I also returned to the person inside later in the afternoon. No worries. Everything worked out great!

Rating:

3.0

First off the Guy there was helpful. Second the Fuel level was lower than the ticket showed. Third when stopped and put foot on the brake the engine would charge/speed up. wow very uneasy feeling to almost hit someone. Not very happy with the mntc by Uhaul

Rating:

5.0

For the steps to return, it would be helpful to have a step saying “things to know before you return.” In that would be how much gas needs to be filled into the rental, cleaning out the rental and folding moving blankets, etc…I didn’t get any of those helpful things popping up when I was ready to return it.

Rating:

5.0

Friendly customer service. Everyone is very helpful.

Rating:

4.0

Fast and easy drop off

Rating:

2.0

The app barely worked for pick up and did not work for drop off. It kept kicking me out of return process. The truck was usable, but very rusty leaving our hands and clothes very dirty. They didn't have a furniture dolly, even though it was something we reserved.

Rating:

5.0

It worked out perfectly for me location was great, staff was friendly and drop off worked out just fine, thank you!

Rating:

5.0

Maybe a fuller compliment moving supplies, but given its size and location, I'm not surprised the overhead is kept low. We have been coming to this location for years and been dealing with the same young man. He is very capable and friendly.

Rating:

4.0

The first two places I tried to drop the vehicle off did not work, so I was sent to this location. This extra driving is the reason I went over the allotted mileage, which I was still charged for. In addition, I overestimated the gas needed, and left the vehicle with about half a tank more than was required at dropoff. Perhaps there is no way to provide a gas refund to customers, but the significant amount of extra gas could have covered the extra seven miles I was charged for.

Rating:

5.0

Thank you! The equipment was clean and in good condition, and worked as it should!

Rating:

5.0

Equipment was in great condition and worked as it should!

Rating:

5.0

Wonderful truck...nice gentleman there today

Rating:

3.0

I didn't get a code to open the "return key drop box", so i just opened the box where I found the key with the only passcode I had.

Rating:

4.0

Very smooth pickup and return. They had the truck ready and running to warmup on a -3 degrees day. Fast and easy and friendly, smooth is what you want when you’re moving stuff!

Rating:

3.0

Make sure there is parking available for a drop off.

Rating:

5.0

the cab was a little dirty when I picked it up and there were two dolly’s in the back of the van that were strapped down.

Rating:

3.0

This U-Haul location was easy to get to, and the representative was a very nice person and made it a good experience. My problem is with corporate U-Haul, who, once again, I believe is deceptive in their practices. This is the third time I’ve been told that a trailer would be at a location and then I get a phone call the day before that it’s not available and I need to travel to another city. I was told I’d have to travel an additional 50 miles to pick up the trailer that I wanted. my advice is don’t ever believe U-Haul has a trailer where they say it is.

Rating:

5.0

Service was fast and professional. No more than 10 minutes for pick up or drop off.

Rating:

3.0

The steering wheel was upside down and the alignment was all off. That truck needs to be maintained better. The staff member that helped me was very nice and helpful however.

Rating:

4.0

The location was fine, my frustrations are with the reservation process as a whole for this order. I received confirmation of my U-Haul at a different location. The following day I received an email saying that my pickup location was changed without my confirmation. This change resulted in extra fees for milage. I did not receive a confirmation call so was unable to share my experience with a U-Haul representative.

Rating:

5.0

Good customer service!

Rating:

3.0

Not charge more for the gas when the gas did not move that much lol

Rating:

5.0

Always great customer service at this location.

Rating:

5.0

I was able to confirm the van with a phone call the day before, and the man was very nice and confirmed it. Everything went fine with picking up the van and dropping it off after hours. Thank you.

Rating:

2.0

I was over charged from Dart Storage. I paid 178.00 something for less then 50 miles and for only 3 hours of rental. That was not what I was quoted.

Rating:

5.0

Inside of windshield was very dirty. Windshield washer fluid was empty creating a dangerous situation. Dolly was left in the back as well as a purse and garage clicker from previous reservation. Significant damage on roof of van was not displayed in photos when using the app to pick up so I felt the responsibility to catalog all damage even though it wasn’t from me.

Rating:

2.0

The return procedure is unacceptable. To have to download the app to return a trailer instead of being able to speak to a human just doesn't make sense when you are returning something on the weekend, without any personnel at the location to help. Very poor!

Rating:

2.0

Pick up and drop off were slow due to the website crashing numerous times.

Rating:

3.0

I never received any sort of documentation after dropping off the vehicle so I have no idea what I’m being charged which I don’t like.

Rating:

5.0

Clean and remodel to make the space better to work in and visit. Add landscaping fruit trees and a few planter walls for peppers and tomatoes. The staff was good and service quick and accurate.

Rating:

2.0

Only open from 9a-4p Monday thru Friday, awful

Rating:

5.0

Thanks

Rating:

3.0

The word lock on the box to get my key to the truck was almost impossible to open. Due to the way the lock worked, we couldn’t figure out when the tumbler was in exactly the right spot and ended up wasting a lot of time on this that should have been spent moving instead. The word we were given for the lock was “hate”. That does not seem like a great word choice either for a business either, especially in today’s climate. Also the app requires multiple restarts throughout the rental process, which was extra frustrating. I was supposed to pick up the truck at 8, we started the process a few minutes before 8 and didn’t leave the lot until about 8:48. That’s a really long process for something that should have taken 20 minutes at the most. I’m willing to try the location again if they are open and I can deal with a person but I do not plan to use the app process again.

Rating:

5.0

I had no issues with my rental. They helped me get the trailer hooked up and made sure everything was working properly before I left.

Rating:

5.0

I love going to the Eaton st location the counter guy is the best he there every minute with everything you need or ask the guy is the best

Rating:

3.0

I may have missed pre-rental messaging that there is no guarantee under normal circumstances that the time reserved will be the time the unit is available. The preceding driver returned the vehicle 28 minutes late which set off a domino series of adjustments I was required to make, nor the least of which was pushing our move deeper into 100+ degree heat index after I’d worked hard to avoid that exposure for my helpers -

Rating:

5.0

The customer service contact information was not good. She needs more training on your products and she needs to listen to the customer.

Rating:

3.0

The location seemed fine. It was well lit, spacious, and the dropbox for the keys were easily seen.

Rating:

5.0

Joseph was very supportive to the request for storage under very short notice and duration. Thank you for assisting me during this period.