Just overall not a very pleasant experience
Joe K
Dart Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55107
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Customer Reviews
- 4.0 Average Customer Rating
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Still trying to resolve overcharge. I reserved a 5x8 trailer 3 day rental for $39 under reservation 24590573 starting on Friday 4/17 for local usage from Dart Storage (300 Eaton Street, St. Paul, MN). I dropped off the trailer on 4/19 (2 days). Somehow my contract was adjusted to a one way to Becker, MN and I was then charged a daily rate that showed a drop off on 4/20. I have timestamped photos of my drop off and copies of my original reservation showing a 3 day rental (local for $39) and was charged 24.95 / day on the receipt. The phone number of the local company just beeps and cannot get through. The trailer was a piece of crap, with rails missing, etc. Cannot resolve despite numerous calls to the 1-800 number. I plan to dispute the charge on my credit card.
Joe KThe gas wasn't at a quarter tank when I picked it up but I was charged for not returning it at a quarter tank.
Victoria HVery helpful.
Jeff CThe back of the truck had dirt and leaves inside of it. It was raining the day of my move, so even after trying to sweep it is, there was mud everywhere. There was also the panel inside the truck that kept falling off. The driver door also seemed like it wasn't able to shut properly.
Dustin E