Everything (except one thing) was great. Helpful, friendly staff, good service. The van was clean and worked great. Except no one told us how the gas refill charge worked. The moving van was nearly empty, below 1/8. Apparently, (as I just found out) you will be charged a $30 fee plus 4 gallons if you return the truck with less than 1/4 tank. I returned it with (I’m told by your customer service; I didn’t take pictures.) that I returned the truck with slightly less gas that it had when I picked it up. So I was charged $30 fee plus cost of four gallons of gas, or about $50.00. It would be helpful if the teams made sure the customers know how this charge works. it went from a good deal in my mind, to a sort of annoying ok deal….
John W
Dart Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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U-haul changed the pick-up location from the location I selected on my reservation to a location across the city. This has changed happened the day before my scheduled pick-up and is a HUGE deterrent from using U-haul services in the future.
Todd KNo line, no wait. Was helped right away by friendly employee who went outside and helped me hook up the equipment. Would definitely come back again.
mark alocation not clear. Dropped blocks away as address is listed poorly. Had to walk 3 blocks. Car was dirty. What was charged vs estimate greatly varied. Had issues with the app and couldn't get checked in for over 30 minutes. NO ONE at the sight would answer the phone. Got locked out/ let out the wrong gate and was stuck for 10 minutes. A beyond horrible customer experience.
Jordan Cclosed weekends
Mark S