Picking up was a nightmare. When I went in for my mobile pick the Uhaul app didn’t give me a key and it was because they forgot to put the key in the key storage locks outside. This made me go inside where I waited 20-30 mins before being assisted by Kevin who worked with me another 10-20 mins or so to figure out where the key was. Then on top of that when we got the vehicle the gas gauge was on E not a quarter like promised. Kevin promised me I would get a reimbursement once I returned it with gas but even the return location wasn’t aware of this. In all my years of Uhaul this has never happened, extremely frustrating and I just want my money back for having to pack for gas twice.
Keivin V
Dart Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I scheduled my pickup well in advance and confirmed that the equipment would be ready at the location I selected. When I called the day before the pickup, I was unexpectedly told I needed to go to a different location out of my way to pickup the equipment. The employee there was clearly in a hurry to leave for the day and handed us the wrong key to the truck. He didn’t take the time to make sure we had the correct equipment, didn’t verify that everything was in order, and didn’t offer any guidance on operating the truck or trailer. The whole experience felt rushed and unprofessional, and it caused unnecessary delays and frustration.
melissa bThe app was there worst experience I ever had. I made a reservation and it didn’t work. Had to call customer support twice to finally get it finished. I like the convenience golf it but the need to improve it to make it more easy to use and self sufficient.
CHUE VHad a great experience and was refunded the difference when I returned the vehicle with less miles than I originally thought I would need. Happy with the ease of the process from start to finish
Alexander IMechanical condition of the truck was borderline unsafe at highway speeds. Super sketchy over 55 mph. Otherwise things were good.
JEFF D