Customer Reviews for Daves Hancock Service
(U-Haul Neighborhood Dealer)

1,136 reviews

112 Front St   Hancock, MI 49930
(Up From The Bridge)

(906) 482-8970

Location Hours

  • Mon-Fri: 6 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(906) 482-8970

112 Front St
Hancock, MI 49930
(Up From The Bridge)

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Tank was full but the windshield looked like it hadn't been squeegeed this decade. Last renter left some mud in the cab n box. Not biggie. I cleaned up before I returned. The previous renter didn't return on time Actually 5 hours late so I understand.

Jim B. 
Rating:
3.0

Customer did not leave a comment.

Issac C. 
Rating:
5.0

Dave's went out of their way to correct a mistake by U-Haul

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

erin A. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Another great experience that met my expectations when using Uhaul equipment. Service at Dave's was very good. Overall 5 stars. Thank you for dependability.

William G. 
Rating:
5.0

Fast and friendly

Kady G. 
Rating:
5.0

Dave's was quick and ready for me when I arrived. Best place in Houghton for car repairs and U-Haul rental!

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

They do an excellent customer oriented service!

FRANK CONRAD F. 
Rating:
5.0

Easy rental to complete. Thank God they had the trailer I wanted, and hooked up in our slushy and sloppy spring snow melt.

Katherine K. 
Rating:
4.0

Customer did not leave a comment.

CARMIN H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
3.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

They were very professional and kind and very helpful, also very fast in setting up what I needed to get the job done. Thank you

Mitchell N. 
Rating:
4.0

Again I really didn't want to drive the truck 40 miles back after loading and unloading the Uhaul to move my stuff I should have been able to take it here in L'Anse michigan and I returned it with a full tank of gas when I got it it had 3/4 of a tank

Luann P. 
Rating:
5.0

This team was accommodating to make sure I had the right trailer and everything needed to hook it up. Excellent service.

Andrew G. 
Rating:
5.0

No improvements necessary, the staff was very friendly & helpful & the Uhaul was perfect, too. I'll recommend all my friends & family come to Dave's. Thank you for the great service!

bonnie H. 
Rating:
1.0

They didn't shovel out around the trucj and we were stuck in the parking lot. There was trash in the back of the truck and someones dirty mask inside the cab!

Jason D. 
Rating:
4.0

I reserved a 5x8 trailer two weeksin advance to pickup. I made the reservation at Uhaul in Atlantic Mine Michigan. The day before pickp Im infomred by uhaul that no 5x8 trailers are available and I must now pickup a 6x12 trailer 30 miles away by 5pm that day. The trailer I had reserved was given to someone else. First come first served makes making reservations moot. Bad business Uhaul. If and when I need to rent again it will not be from uhaul.

MARK S. 
Rating:
3.0

My main issue is with the mobile pick up. Too many steps and struggles with service in town. The truck sounds scary and had difficulty shifting gears while driving. Would still do it again, decent prices.

Jordana C. 
Rating:
4.0

Wiper blades were warn-off

STAS Z. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
5.0

Great crew there- efficient and friendly.

STEVEN WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

AARON PAUL W. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

They were very helpful.

JAMES Y. 
Rating:
5.0

The guys on staff were fast & professional! It was easy to return the truck!

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE WAYNE B. 
Rating:
3.0

The U-Haul was less than average condition.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

CARL V. 
Rating:
4.0

Jody from Calumet did. walk the extra mile and brought me to this location. She checked 2 additions locations to find me the right size truck and so she transferred my reservation to Hancock. She deserves all the praise and credit of this world! Wonderful helpful customer oriented lady!

JUERGEN K. 
Rating:
4.0

Customer did not leave a comment.

Conrad A. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LYNN R. 
Rating:
2.0

I ordered a 15 foot truck and a transporter six weeks prior to my departure and nobody could find me a transporter show my wife had to drive behind me. Then my drop off location was a boat 8 miles further than the nearest one of my arrival location and that's the one they recommended terrible. Never again. I picked my truck up on a Sunday and it didn't seem like the young man was very well educated by Dave's staff as to what he was doing not his fault. I was supposed to get a text after I picked up the vehicle indicating as to if there is anything wrong when I picked it up well I got the text but it said error retry so I called a kid and indicated that to him and he gave me another number to call and then I was sloughed off. All I can say is all around I have a very sour taste about U-Haul sorry but that's the way it is

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Dionne A. 
Rating:
5.0

The trailer worked out great a towed well!

AMY SUE S. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Pick up of trailer was perfect!

BRIAN DAVID M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Offer a walk-around introduction to truck features. Be more specific in regards to inspection for damage prior to use.

JOHN ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN MILTON B. 
Rating:
5.0

Everything was perfect :)

Joshua R. 
Rating:
5.0

Dave's is absolutely amazing! We recently went through a devastating fire in the area & I'm so glad there is a business out there with so much understanding & compassion for it's customers. Thank you for all you do! This is the best possible location in the area you could get a Uhaul truck or trailer of any kind from. Along with any of the other services they offer. Everyone we came across was just fantastic. I am glad we went here & will return in the future for sure. You are the best!

Crystal K. 
Rating:
5.0

Samantha in the office was very nice and helpful. I appreciated her politeness and professionalism.

JAMES LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Friendly workers, very helpful!

KENNETH LAWRENCE K. 
Rating:
5.0

The customer service is excellent. Sam goes beyond service by giving great service. Will rent from Dave's all the time!

DAVID D. 
Rating:
5.0

Very good in person service. Staff very detail oriented. Available lot-spacious& organized

TERRENCE G. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

MARK CHARLES M. 
Rating:
4.0

The vehicle did not have the drivers instruction or legal documents, which were referenced on the vehicle instruction. When I asked this location about these items, they said the corporate had all that information and not to worry. This seemed a bit weird to me.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

PRUTHWIRAJ S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

DAVID EUGENE P. 
Rating:
1.0

Customer did not leave a comment.

KATE ELISE T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

Make sure the windshield is repaired. The whole upper section was free & not sealed.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

CHERYL KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

KYLE JAMES C. 
Rating:
5.0

Very fast service and polite ,great customer service.

GEORGE EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

JILL SUZANNE P. 
Rating:
5.0

Customer did not leave a comment.

SOMERSET S. 
Rating:
5.0

The person behind the counter was amazing!

Justin K. 
Rating:
3.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDGAR S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Online pick up was awful. Truly awful the app froze and ot was difficult to talk to online or over the phone help from uhaul we were unable to get help from anyone outside in the dark during a snow storm. At first it was nice getting a larger truck but it was hard to drive we would have been happier for the 10ft we ordered. We were not overly confident taking the17 ft to a gas station to fill up so we were charged extra for that which I think is wrong since we didn't get the right size truck and didn't want to test the insurance. Daves seems great. Uhaul really let us down. Seriously work on that online check in/out. It is a nightmare we had to reload to get pictures over and over again and some wouldn't load. We won't be renting again for our move lots of small car loads will be less stressful.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

MATT E. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Things were smooth, efficient, and friendly. You'd just about need to implement teleporters to improve service.

Johnbrian B. 
Rating:
5.0

Customer did not leave a comment.

Colin N. 
Rating:
4.0

Awesome customer service!

David L. 
Rating:
5.0

No problems at all.

David Q. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Just one comment - ordered 1 dozen moving pads but only received 11. No worries.

Gary B. 
Rating:
1.0

I requested a inclosed trailer. Received an open bed. When I asked about an inclosed one he could not tell me if they had one available. I had a 7:30 am pick up. When the guy arrived he said they do not open till 8. For getting the trailer the guy told me to look for the number, no help.

Susan N. 
Rating:
5.0

The set up wasn't 100%. The chains were too long to the ground, which made them drag on the ground. We had to stop a few times because of this issue.

Malissa S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Dave is always friendly and helpful. Happy doing business with him and will continue to do so. We refer him to all our family and friends.

CASSANDRA LYNN D. 
Rating:
5.0

Great

Keenen A. 
Rating:
4.0

Customer did not leave a comment.

Corinne H. 
Rating:
5.0

Customer did not leave a comment.

Ryanfloyd G. 
Rating:
5.0

Customer did not leave a comment.

GLEN CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

ALAINAH KAYELEE S. 
Rating:
5.0

Customer did not leave a comment.

Christa L. 
Rating:
5.0

Customer did not leave a comment.

JON D. 
No reviews have been submitted for this location.

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