Great, friendly service.
DENISE B
Customer Reviews for Daves Hancock Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked for a dolly. They had none. They were waiting on your field rep. I suggest you talk to your field rep and have them stock at least one. Other than that everything was great. Thank you.
JEFFREY CNone
Daniel AEasy access for in and out. No issues.
John HQuick service hooking up the trailer and getting the rental paperwork ready. The main U-Haul reservation person had promised a call when the equipment came in because I had been waiting a couple of days for it. I didn't get a call, but was able to pick it up a half day earlier than the stated reservation time because I spotted the trailer on the lot when I drove by. Would suggest U-Haul do a better job of notifying customers who are waiting for equipment to arrive at a pick-up location.
PETER VI like Daves in the Hancock area for the U-haul service, they make it really easy and fast to get a trailer and are always professional and kind.
GREGORY JMaybe have the uhaul area less cluttered with other vehicles? But overall, service was absolutely great! The service workers there are awesome and just very helpful! 5 stars!
Terry DThe young men who assisted us with the pick up of our trailer were knowledgeable, kind, and hard-working. They were on top of things and I was happy to have had this experience.
CATHERINE BEasy and fast to work with, thanks!
DAVID MExcellent location and professional service!
DALE JAt other sites the truck has been prepared with the moving materials that I ordered. At this site I had to wait for them to gather the blankets and furnitue dolly. Not a BIG deal, but it sure is nice when everything is ALL ready for you at the pick up time.
Callista LDrop off was quick and simple.
JAMES RVery professional atmosphere
DALE JStaff was very helpful and arranged rental at another location.
DANA L4 customers were waited on completely while the employee was setting up my rental. This created a much longer than usual wait to get situated. Maybe a training on balancing the load? It was Sunday and he was alone but he could have still worked on my order while the gas was going instead of staying the whole time each fill. He’s young but was completely unaware of my time. I love this location and just want you to retain business.
MARY SRepeat customer. Great job- thanks!
Nels PPick up was quick & easy. Staff was friendly and helpful.
Sue PVery helpful in all aspects! Thank you
Sara HDealer snuck a $25 cleaning fee onto my bill for a 4 hour rental where nothing but myself and their furniture dolly entered the front of the truck, and a piano in the back. Nothing was dirty, I am contacting corporate to get it back.
Stormy BNothing, I was very satisfied!
George KVery friendly and professional place!
SCOTT KCheck to make sure the trailer is empty. When we opened it to load there was a broken dresser inside😳
Brian MCustomer service was great. Kudos to the staff.
Kevin MSort of a run-of-the-mill location. If a person is unfamiliar with the parking lot access, returns can be stressful, especially if the drive is blocked with trucks, as it was when I returned my trailer. I had to go around the block, but a person unfamiliar with the location probably would not know to do that.
John GJust took the keys didn't ask if I had any trouble with the truck never went out to look at the truck tell after I had left the business. Will drive the 15 extra minutes to go to the other uhaul place if I need a truck again
ben JGood friendly customer service
Tom SI was quoted one price. I received and signed a contract at tgat orice. Then I was charged more. Fixing that would be a good start.
David TExcellent service, personnel, & equipment. There is a u-haul contractor, closer 2 my home, but I avoid their incompetent service .
Lisa GAll worked flawlessly. Thanks as always.
Steve WGreat ending…very easy.
James REasy drop off!
Julie TThe team that checked us out was outstanding
JOSEPH RList correct rental time on your web site
Brian MThe place functions as a garage and auto repair place, too, so it is not as "nice" as the Jackson MI UHaul location, but that is fine. The people were great, fast, friendly, helpful, and frankly that is all I really need.
MISTY JVery good service, and excellent personalities
Robert VAlways great
MARY SThe trailer was stuck in a snowbank, hadn't been swept and the wheels squeaked like crazy when driving slow.
Megan SMore organized.
kris mKeep up good work, maybe a faster computer.
THOMAS SEveryone was extremely sincere and helpful. I still need a receipt. Your site would not open so I could view my receipt. halmypal2000@gmail.com. Thanks.
harold rEverything was good except that because my daughter had rented in the past they kept contacting her and sending her all the information. Even the end receipt they wanted to send to her. Me and my husband both explained more than once that we are not Miranda and/or Cole. I had the same problem at the storage unit. Because they had rented a truck in the past are phone number at home came up with there names. My husband was able to get a receipt but it was a problem.
RAYMOND SBb
CHRIS NThe individual checking in the truck was t able to provide a receipt immediately. He said it would come in an email - and it didn’t, u til I called back and asked specifically to have it sent to me.
Clayton CThe location is a combination location with many companies run out of the same hub. I did not receive a full contract or pamphlet with important information and numbers for my trip. It was also not explained that the insurance I purchased had exclusions, which bit me in the butt later.
Margaret PThe staff didn’t really know anything. Couldn’t even tell us where the truck was parked. “I don’t know, it’s somewhere over there in that corner I believe”
jessica fYoung man quickly came out and got me back on my way. Great communication
Stephen IReturning the truck was amazingly easy. They also have a gas station, so I pulled up to fill up the truck and was able to just leave it there. The staff took it and checked it in. That was an awesome perk!
Philip FLove Dave’s. Will always be my preferred Uhaul location. Thank you! Sorry for bringing her (the Uhaul truck) back late today.
Cory K