Jeffrey F.
Customer did not leave a comment.
Customer Reviews for Daves Hancock Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Daves Hancock Service
Nicholas H.
Online pick up was awful. Truly awful the app froze and ot was difficult to talk to online or over the phone help from uhaul we were unable to get help from anyone outside in the dark during a snow storm. At first it was nice getting a larger truck but it was hard to drive we would have been happier for the 10ft we ordered. We were not overly confident taking the17 ft to a gas station to fill up so we were charged extra for that which I think is wrong since we didn't get the right size truck and didn't want to test the insurance. Daves seems great. Uhaul really let us down. Seriously work on that online check in/out. It is a nightmare we had to reload to get pictures over and over again and some wouldn't load. We won't be renting again for our move lots of small car loads will be less stressful.
Johnbrian B.
Things were smooth, efficient, and friendly. You'd just about need to implement teleporters to improve service.
David L.
Awesome customer service!
David Q.
No problems at all.
Gary B.
Just one comment - ordered 1 dozen moving pads but only received 11. No worries.
Susan N.
I requested a inclosed trailer. Received an open bed. When I asked about an inclosed one he could not tell me if they had one available. I had a 7:30 am pick up. When the guy arrived he said they do not open till 8. For getting the trailer the guy told me to look for the number, no help.
Malissa S.
The set up wasn't 100%. The chains were too long to the ground, which made them drag on the ground. We had to stop a few times because of this issue.
CASSANDRA LYNN D.
Dave is always friendly and helpful. Happy doing business with him and will continue to do so. We refer him to all our family and friends.
Keenen A.
Great
Jonathan W.
Excellent customer service and simple return. Highly recommend.
DONALD LARRY L.
No hassle drop-off at Dave's!
Helmi B.
The owner Dave is awesome! They gas up your truck for you and take care of everything. Return the truck was so easy and hassel free. I would definetly use this location again if I ever needed a u-haul or a tow.
ROBERT N.
Quick and easy drop off.
Kenneth M.
First time to use - everything went great!
Amy N.
Please mention the padlock. I wasn't sure what to do with it so carried the darn thing in my purse. Was UN sure if I needed it to lock the key back up on return.
ERIC S.
Dave's super service lives up to its name.
Don L.
Quickly in and out with friendly service. Dave's is always a great place to do business with!
Kimberly W.
The computer part took pretty long
Susan B.
great service! truck was perfect. good rate. will definitely look to our new neighborhood uhaul when we need to rent a truck!
Daniel H.
Waited 15 minutes to be acknowledged.
Rudy L.
Friendly knowledgeable assistance. Clean equipment, properly maintained. Strong sturdy trailer.
CLARK K.
Nothing, The owner of Dave's is great. Had it ready to go.
Pete E.
No suggestions for improvement. Met with me right away. Offered a couple suggestions for me while using the trailer. Good experience with this location
Jonathan B.
Equipment needed a good cleaning
Donald L.
I'm glad Dave's is here and able to serve my U-Haul needs!
ERIC P.
Representative wasn't efficient with the rental process.
WILLIAM V.
Best dealership I have ever dealt with.
Pamela B.
Service was prompt. Very clear instructions about what was expected upon return of the vehicle. Staff very helpful. I did not do express pick up and despite being a very busy service station, I was in and out with my UHaul within 15 minutes. Thank you UHaul and Dave's Hancock Service!!
TIM M.
Windshield wiper needs replacement.
JONATHAN S.
Their computer system does work well. The checkout time was way too long. Young guys working there don't know how to navigate the system. It is always frustrating to pick up U-Hauls at this location.
Wandajoan K.
Both renting the truck and when returning it was done so smoothly. These guys are the best in the area!!! Hands down. The truck was even pulled up and warmed up!!! Just awesome service. I have rented trucks and car trailers all over the State of Michigan— people could learn from these guys!!!
JACK B.
Dave was helpful friendly and professional- he said he personally checked it out himself at my request before we took it home to load.I think it might have been a NEW one.All went well and we didn't have any shifting or broken contents when we arrived in NC even after the ride through the Mountains in WV. Encourage your clients to read all the good literature you supply to them with hints to have a safe trip. Thanks you we would use your service again. Sincerely Jack Browning.
BRUCE R.
Dave and his team are great! If I could give them more stars, I would. Do all your rentals here!
Michael P.
The staff person wanted me to unhook the trailer and refused to check the trailer in or document that I had dropped it off. Also refused to check the trailer over at my request to ensure that there was no damage. Never asked for my name or checked my paperwork.
Robert B.
Went great. I pulled up, dropped off, checked it out and I was gone !
jeff F.
Great customer service
Yvette L.
Excellent customer service at Dave's!
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