Customer Reviews for Daves Hancock Service
(U-Haul Neighborhood Dealer)

1,174 reviews

112 Front St   Hancock, MI 49930
(Up From The Bridge)

(906) 482-8970

Hours

  • Mon–Fri
    6 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–2 pm

Services at this Location:

Contact Us

(906) 482-8970

112 Front St
Hancock, MI 49930
(Up From The Bridge)

Services at this Location:

Hours

  • Mon–Fri
    6 am–7 pm
  • Saturday
    8 am–6 pm
  • Sunday
    9 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

elaine R. 
Rating:
4.0

Everything was good except that because my daughter had rented in the past they kept contacting her and sending her all the information. Even the end receipt they wanted to send to her. Me and my husband both explained more than once that we are not Miranda and/or Cole. I had the same problem at the storage unit. Because they had rented a truck in the past are phone number at home came up with there names. My husband was able to get a receipt but it was a problem.

RAYMOND S. 
Rating:
5.0

Bb

CHRIS N. 
Rating:
4.0

The individual checking in the truck was t able to provide a receipt immediately. He said it would come in an email - and it didn't, u til I called back and asked specifically to have it sent to me.

Clayton C. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Customer did not leave a comment.

WADE L. 
Rating:
2.0

The location is a combination location with many companies run out of the same hub. I did not receive a full contract or pamphlet with important information and numbers for my trip. It was also not explained that the insurance I purchased had exclusions, which bit me in the butt later.

Margaret P. 
Rating:
3.0

The staff didn't really know anything. Couldn't even tell us where the truck was parked. “I don't know, it's somewhere over there in that corner I believe”

jessica F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Young man quickly came out and got me back on my way. Great communication

Stephen I. 
Rating:
5.0

Returning the truck was amazingly easy. They also have a gas station, so I pulled up to fill up the truck and was able to just leave it there. The staff took it and checked it in. That was an awesome perk!

Philip F. 
Rating:
1.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

BOBBI H. 
Rating:
5.0

Love Dave's. Will always be my preferred Uhaul location. Thank you! Sorry for bringing her (the Uhaul truck) back late today.

Cory K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Dylin M. 
Rating:
5.0

Customer did not leave a comment.

BOBBI H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Not sure if you get credit for dropping it off a day or two early

Farrah R. 
Rating:
4.0

Customer did not leave a comment.

BOBBI H. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
1.0

Drop it off in Marquette Mi. on Monday it was a little after five place was closed. Put the key in drop off box with contract, left gas tank with over 1/2 full truck was clean. The truck was not due back until Tuesday. I was changed $20.00 on my card told to read my contract and pay the bill. The contract is made out by U-Haul lawyers and not to be under stood by the average person. The whole world has become very greedy now it includes U-Haul. Blame it on the covid.

JIM H. 
Rating:
5.0

Dave's Service is the most helpful and courteous location I have ever done business with. Will use again and always recommend.

WILLIAM V. 
Rating:
5.0

Dave's is awesome! They did a great job and made pick up and returns easy and comfortable.

TAMMY G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very different experience here. Highly recommend the location.

Monica C. 
Rating:
5.0

Dave's Service goes above and beyond to make sure all of my rental needs are met every time. Thank you

WILLIAM V. 
Rating:
5.0

Employee was polite and quick.

Patricia S. 
Rating:
4.0

Customer did not leave a comment.

brian E. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

Customer did not leave a comment.

elaine R. 
Rating:
5.0

Excellent service with returns, especially considering that returns show up unexpectedly. The two young men were courteous and very prompt in helping me unhook and park the trailer.

Karin V. 
Rating:
4.0

Tank was full but the windshield looked like it hadn't been squeegeed this decade. Last renter left some mud in the cab n box. Not biggie. I cleaned up before I returned. The previous renter didn't return on time Actually 5 hours late so I understand.

Jim B. 
Rating:
3.0

Customer did not leave a comment.

Issac C. 
Rating:
5.0

Dave's went out of their way to correct a mistake by U-Haul

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

erin A. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Another great experience that met my expectations when using Uhaul equipment. Service at Dave's was very good. Overall 5 stars. Thank you for dependability.

William G. 
Rating:
5.0

Fast and friendly

Kady G. 
Rating:
5.0

Dave's was quick and ready for me when I arrived. Best place in Houghton for car repairs and U-Haul rental!

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

They do an excellent customer oriented service!

FRANK CONRAD F. 
Rating:
5.0

Easy rental to complete. Thank God they had the trailer I wanted, and hooked up in our slushy and sloppy spring snow melt.

Katherine K. 
Rating:
4.0

Customer did not leave a comment.

CARMIN H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
3.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

They were very professional and kind and very helpful, also very fast in setting up what I needed to get the job done. Thank you

Mitchell N. 
Rating:
4.0

Again I really didn't want to drive the truck 40 miles back after loading and unloading the Uhaul to move my stuff I should have been able to take it here in L'Anse michigan and I returned it with a full tank of gas when I got it it had 3/4 of a tank

Luann P. 
Rating:
5.0

This team was accommodating to make sure I had the right trailer and everything needed to hook it up. Excellent service.

Andrew G. 
Rating:
5.0

No improvements necessary, the staff was very friendly & helpful & the Uhaul was perfect, too. I'll recommend all my friends & family come to Dave's. Thank you for the great service!

bonnie H. 
Rating:
1.0

They didn't shovel out around the trucj and we were stuck in the parking lot. There was trash in the back of the truck and someones dirty mask inside the cab!

Jason D. 
Rating:
4.0

I reserved a 5x8 trailer two weeksin advance to pickup. I made the reservation at Uhaul in Atlantic Mine Michigan. The day before pickp Im infomred by uhaul that no 5x8 trailers are available and I must now pickup a 6x12 trailer 30 miles away by 5pm that day. The trailer I had reserved was given to someone else. First come first served makes making reservations moot. Bad business Uhaul. If and when I need to rent again it will not be from uhaul.

MARK S. 
Rating:
3.0

My main issue is with the mobile pick up. Too many steps and struggles with service in town. The truck sounds scary and had difficulty shifting gears while driving. Would still do it again, decent prices.

Jordana C. 
Rating:
4.0

Wiper blades were warn-off

STAS Z. 
Rating:
5.0

Customer did not leave a comment.

Steve Z. 
Rating:
5.0

Great crew there- efficient and friendly.

STEVEN WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

AARON PAUL W. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

They were very helpful.

JAMES Y. 
Rating:
5.0

The guys on staff were fast & professional! It was easy to return the truck!

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE WAYNE B. 
Rating:
3.0

The U-Haul was less than average condition.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

CARL V. 
Rating:
4.0

Jody from Calumet did. walk the extra mile and brought me to this location. She checked 2 additions locations to find me the right size truck and so she transferred my reservation to Hancock. She deserves all the praise and credit of this world! Wonderful helpful customer oriented lady!

JUERGEN K. 
Rating:
4.0

Customer did not leave a comment.

Conrad A. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LYNN R. 
Rating:
2.0

I ordered a 15 foot truck and a transporter six weeks prior to my departure and nobody could find me a transporter show my wife had to drive behind me. Then my drop off location was a boat 8 miles further than the nearest one of my arrival location and that's the one they recommended terrible. Never again. I picked my truck up on a Sunday and it didn't seem like the young man was very well educated by Dave's staff as to what he was doing not his fault. I was supposed to get a text after I picked up the vehicle indicating as to if there is anything wrong when I picked it up well I got the text but it said error retry so I called a kid and indicated that to him and he gave me another number to call and then I was sloughed off. All I can say is all around I have a very sour taste about U-Haul sorry but that's the way it is

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Dionne A. 
Rating:
5.0

The trailer worked out great a towed well!

AMY SUE S. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Pick up of trailer was perfect!

BRIAN DAVID M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Offer a walk-around introduction to truck features. Be more specific in regards to inspection for damage prior to use.

JOHN ALLEN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN MILTON B. 
Rating:
5.0

Everything was perfect :)

Joshua R. 
Rating:
5.0

Dave's is absolutely amazing! We recently went through a devastating fire in the area & I'm so glad there is a business out there with so much understanding & compassion for it's customers. Thank you for all you do! This is the best possible location in the area you could get a Uhaul truck or trailer of any kind from. Along with any of the other services they offer. Everyone we came across was just fantastic. I am glad we went here & will return in the future for sure. You are the best!

Crystal K. 
Rating:
5.0

Samantha in the office was very nice and helpful. I appreciated her politeness and professionalism.

JAMES LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Friendly workers, very helpful!

KENNETH LAWRENCE K. 
Rating:
5.0

The customer service is excellent. Sam goes beyond service by giving great service. Will rent from Dave's all the time!

DAVID D. 
Rating:
5.0

Very good in person service. Staff very detail oriented. Available lot-spacious& organized

TERRENCE G. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

MARK CHARLES M. 
Rating:
4.0

The vehicle did not have the drivers instruction or legal documents, which were referenced on the vehicle instruction. When I asked this location about these items, they said the corporate had all that information and not to worry. This seemed a bit weird to me.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

PRUTHWIRAJ S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
No reviews have been submitted for this location.

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