Customer Reviews for Daves Service
(U-Haul Neighborhood Dealer)

221 reviews

495 N High St   Romney, WV 26757
(Hwy 28 N)

(304) 822-6646

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 822-6646

495 N High St
Romney, WV 26757
(Hwy 28 N)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck share is terrible. We rent a 26' u-haul almost once a month and never have we ever been able to successfully complete a truck share pick up without incident. It is extremely frustrating to have to call, be placed on hold only to be told the truck I've reserved is not available. I wish there were other options in my area

JEFFREY ARTHUR S. 
Rating:
4.0

Was told total cost of rental would be $58 I have now received a notice from them and they are trying to charge an additional $200

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

JEFF B. 
Rating:
4.0

Customer did not leave a comment.

alfred F. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Great experience!

Chris C. 
Rating:
3.0

Dave was closed on my drop off day (No big deal) the parking area was full so I had to park around the front, again no big deal. Bad cell service area for the drop off app. Still a good trip overall.

chris P. 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Rudolph S. 
Rating:
1.0

A true smart ass. Told my wife that she needs to remember the 911 # because she is married to me. I will never use either of these locations again. They didn't inspect the truck either, and charged my credit card for extra mileage.

CARL L. 
Rating:
4.0

The pick up locations was not the one I requested. Even though I requested to pick it up a mere 3 miles from my home, I had to drive 30 miles to pick up the scheduled trailer.

Fernando M. 
Rating:
2.0

Make the rental process take less time. Mine too almost 30 minutes.

alfred F. 
Rating:
5.0

Customer did not leave a comment.

Brent A. 
Rating:
5.0

Service above and beyond thanks to Mr. Dave at his Service Center in Romney, WV.

frank H. 
Rating:
3.0

Customer did not leave a comment.

nick R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
3.0

Very Friendly. The process is easy there. I enjoyed my visit. The parking area is very restricted. People with little experience with parking trailers might have difficulty, especially at night.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

The owner didn't seem to be able to help me minimize check in since I had pre-registered. I had even uploaded pictures of my driver's license. When I got there it was if I was starting from scratch. U-Haul didn't even have me picking up at Dave's but at some other location. ??? I definitely specified Dave's because I had done business there previously.

Richard H. 
Rating:
5.0

Dave was very helpful and nice!

SAMANTHA W. 
Rating:
2.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

lallen F. 
Rating:
5.0

No improvements necessary.

Alyson R. 
Rating:
4.0

Uhaul canceled my location 2 days before pickup and forced me to go over 20 miles out of my way, despite scheduling nearly 2 weeks ahead of time.

Shawn D. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Older gentleman was funny and very pleasant

Joseph C. 
Rating:
4.0

Only game in town -- and the proprietor was certainly friendly and helpful. However, this is an old style auto repair shop. It's certainly inviting, what with all the clippings from the local newspaper on the walls, but neat and tidy it is not. That's just not a priority. Also, if you're picking up from here, be sure to reserve in advance. Not much selection, otherwise.

Alyson R. 
Rating:
3.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Dave's Exxon was great. My only issue was that somehow two dolleys showed up on the invoice that I did online and I don't remember renting them at all. I already had a utility dolley at home and again, I paid $14 on the bill for something I did not order but other than that, a seamless transaction.

Dale A. 
Rating:
4.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

Customer did not leave a comment.

BONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
3.0

Customer did not leave a comment.

Alona M. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
4.0

Just fine

Eric D. 
Rating:
4.0

Customer did not leave a comment.

FLOYD H. 
Rating:
5.0

They were great people to deal with - quick and efficient. I would highly recommend them.

James S. 
Rating:
5.0

Customer did not leave a comment.

biil M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Sami N. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Daves was a good location inside cargo area was not clean. I was highly upset with the fact that I reserved my truck weeks in advance changed the size one week before pickup and had to travel 45 minutes to pick up the truck qhen there is a uhaul dealer in town Petersburg where I lived. Other than that it was good

kenneth F. 
Rating:
5.0

your price's are way to high wont be a next time if I have any other way to take care of it my self thank you though leonard

leonard B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

I had no interactions with this place as a customer service representative told me to drop off my trailer at this location and it was closed.

Shane H. 
Rating:
5.0

Dave is fantastic!!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

colby N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
3.0

Customer did not leave a comment.

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
4.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

This truck is new, 1300 miles on odometer. Truck was clean, plenty get up and go.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
3.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Closed when dropped off

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Great service. Friendly manager (Dave). I've rented from him before and will again.

Layne D. 
Rating:
5.0

While Dave was ABOVE reproach and VERY PERSONABLE, the U-Haul looked clean, but was FULL OF ROACHES. We had to spray and use a FOGGER to exterminate the truck for hours before we were able to load it. The trucks should be checked for bugs, etc. and dealt with before renting. Thanks.

Samuel W. 
Rating:
5.0

Dave is great!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ROSSIE M. 
Rating:
5.0

wonderful people it went so smooth

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
3.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Nothing needs improvement. Excellent Service.

Eric B. 
Rating:
5.0

There was quite a delay (nearly a month) in getting the truck I needed within a practical distance from where I live. I could have driven 60 miles to get the truck in Accident, MD, (from 26757) but the mileage there and back would have been the most expensive part of the move. I realize supporting the more remote areas is tricky, so maybe there's not much more that could have been done.

jeff S. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
3.0

Customer did not leave a comment.

DIANA H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Friendly customer service.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Kirk A. 
Rating:
3.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Received an email from Dave that the truck was good and scheduled to pick up ...got an email from uhaul stating the same but to select a different location...was confusing had to call and confirm just to make sure.

Jay V. 
Rating:
2.0

The old trailer did make it to Romney but a new mattress and some boxes got wet because the back of the trailer leaked. It was raining the day I traveled. Not happy that this happen. Told the person at the Romney location. Think I should of got a refund. Not impressed with leaking trailer. Would of been ok using old trailer traveling on a nice day.

byron C. 
Rating:
4.0

Customer did not leave a comment.

LEE Y. 
Rating:
5.0

None, it was great

michael B. 
Rating:
5.0

Everything at both ends was perfect. Very nice uhaul dealers.

Cyndee C. 
Rating:
3.0

Customer did not leave a comment.

SARAH L. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
3.0

The tail light on the car dolly was held on by a Bungie strap and I had to stop and put it in position again , other than that it was great.

Amos C. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

pick up scheduled for Wed. Monday night email indicated correct size truck not available at desired location. Tuesday morning check showed correct size at location. Monday night was very poor sleep worrying about where else could pick up truck.

MARY J. 
No reviews have been submitted for this location.

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