Customer Reviews for Daves Service
(U-Haul Neighborhood Dealer)

236 reviews

495 N High St   Romney, WV 26757
(Hwy 28 N)

(304) 822-6646

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/29/2021: Closed

Services at this Location:

Contact Us

(304) 822-6646

495 N High St
Romney, WV 26757
(Hwy 28 N)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/29/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Have equipment that is serviceable. The trailer was substandard.

jeffery W. 
Rating:
1.0

The man was doing sexual jokes toward me and my sister. Calling the printer a woman because it wouldn't work. Then telling us when he was younger he could take both of us. But he will just have to leave one behind. He made us feel very uncomfortable. After we had to drive a hour and half away for this uhaul.

Angela S. 
Rating:
1.0

Location was filthy, unorganized, he couldn't even print out a copy of the rental contract and asked me to just take a picture of the contract from the computer screen! He called us and told us that we couldn't pick up the truck until 7:30am and then he didn't show up until 7:45am. The hours posted on the web site say this location was open at 7am! He called and told us that there were no furniture blankets and that he didn't have any. So I called the scheduling managers number that was given to me by the Reservation number and was told that we had to drive to Winchester (over an hour away from where we were the day before our move!) We needed the blankets so I HAD TO THEN coordinate with MY FRIEND who was coming from Clear Spring MD to help us move to get the blankets we needed from HAGERSTOWN, MD (they were awesome there). We had booked AND ORDERED this OVER 3 WEEKS IN ADVANCE! To top it off when we picked up the truck and opened the back there were in fact blankets in the back but they were FILTY! Also, we had ordered a utility dolly and they gave us an Appliance dolly! Which IS NOT what we ordered. We did not have ANY appliances to move only BOXES. Therefore we ordered a UTILITY dolly. We could not and did not use the appliance dolly and it ended up being a hassle as it was in the way and we were not able to use it at all. Additionally, the truck only had 1/4 tank of fuel! We ended up bringing the truck back with more fuel than what we picked it up and we were told at drop off that we couldn't be reimbursed for the difference of fuel! The truck should be rented with a full tank of gas not 1/4 tank. When a person has a long distance move it makes it difficult to gauge the fuel consumption—not customer friendly at all! It's easier for the customer to make sure that the tank is full upon return. The ONE positive thing is that the truck ran beautifully and was in decent condition. Frankly I'm very glad as the customer service end was VERY STRESSFUL and DISAPPOINTING. Moving households is stressful enough and the incompetence of your representatives multiplied this STRESS greatly.

Sharol P. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer did not leave a comment.

jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

This place said hours 9:00 AM to 5:00 PM Monday to Friday. It is not manned at all. I could not get the hitch off by myself and if my 85 year old mother was not with me to pull the hitch release I would not of been able to get the trailer off the ball hitch by myself. I have a total shoulder reacement and never expected no helpnon the drop off end. I called the uhaul number and they could not get a hold of anyone either. When I started to explain my problem of not being able to get the hitch off they hung up on me. This place should not be a uhaul location. I used the remote drop off site but the 4G data was so bad it (slow) in that location it took over and hour to complete thecremote drop off stuff from the link. Not what I would expect from uhaul. I also tried to drop off day before it was due back but no one ever answered the phone. So I did not take it in.

SHIRLEY M. 
Rating:
5.0

No improvements to suggest! Pick-up at Dave's Service was easy and pleasant.

Caitlin S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

The best experience I've ever had moving in 54 years of my life

tom V. 
Rating:
3.0

cluttered & difficult to find lication to drop trailer

Michael Edward M. 
Rating:
4.0

I was charged for extra milage when I did not too go out of the way at all. Either the mileage was recorded inaccurately or there was not enough mileage allowed. I will disrupt dispute that charge with my credit card company.

Bryan W. 
Rating:
3.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Gary James B. 
Rating:
2.0

Truck share is terrible. We rent a 26' u-haul almost once a month and never have we ever been able to successfully complete a truck share pick up without incident. It is extremely frustrating to have to call, be placed on hold only to be told the truck I've reserved is not available. I wish there were other options in my area

JEFFREY ARTHUR S. 
Rating:
4.0

Was told total cost of rental would be $58 I have now received a notice from them and they are trying to charge an additional $200

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

JEFF B. 
Rating:
4.0

Customer did not leave a comment.

alfred F. 
Rating:
3.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Great experience!

Chris C. 
Rating:
3.0

Dave was closed on my drop off day (No big deal) the parking area was full so I had to park around the front, again no big deal. Bad cell service area for the drop off app. Still a good trip overall.

chris P. 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Rudolph S. 
Rating:
1.0

A true smart ass. Told my wife that she needs to remember the 911 # because she is married to me. I will never use either of these locations again. They didn't inspect the truck either, and charged my credit card for extra mileage.

CARL L. 
Rating:
4.0

The pick up locations was not the one I requested. Even though I requested to pick it up a mere 3 miles from my home, I had to drive 30 miles to pick up the scheduled trailer.

Fernando M. 
Rating:
2.0

Make the rental process take less time. Mine too almost 30 minutes.

alfred F. 
Rating:
5.0

Customer did not leave a comment.

Brent A. 
Rating:
5.0

Service above and beyond thanks to Mr. Dave at his Service Center in Romney, WV.

frank H. 
Rating:
3.0

Customer did not leave a comment.

nick R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
3.0

Very Friendly. The process is easy there. I enjoyed my visit. The parking area is very restricted. People with little experience with parking trailers might have difficulty, especially at night.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

The owner didn't seem to be able to help me minimize check in since I had pre-registered. I had even uploaded pictures of my driver's license. When I got there it was if I was starting from scratch. U-Haul didn't even have me picking up at Dave's but at some other location. ??? I definitely specified Dave's because I had done business there previously.

Richard H. 
Rating:
5.0

Dave was very helpful and nice!

SAMANTHA W. 
Rating:
2.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

lallen F. 
Rating:
5.0

No improvements necessary.

Alyson R. 
Rating:
4.0

Uhaul canceled my location 2 days before pickup and forced me to go over 20 miles out of my way, despite scheduling nearly 2 weeks ahead of time.

Shawn D. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Older gentleman was funny and very pleasant

Joseph C. 
Rating:
4.0

Only game in town -- and the proprietor was certainly friendly and helpful. However, this is an old style auto repair shop. It's certainly inviting, what with all the clippings from the local newspaper on the walls, but neat and tidy it is not. That's just not a priority. Also, if you're picking up from here, be sure to reserve in advance. Not much selection, otherwise.

Alyson R. 
Rating:
3.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Dave's Exxon was great. My only issue was that somehow two dolleys showed up on the invoice that I did online and I don't remember renting them at all. I already had a utility dolley at home and again, I paid $14 on the bill for something I did not order but other than that, a seamless transaction.

Dale A. 
Rating:
4.0

Customer did not leave a comment.

Helen D. 
Rating:
5.0

Customer did not leave a comment.

BONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
3.0

Customer did not leave a comment.

Alona M. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

ROY T. 
Rating:
4.0

Just fine

Eric D. 
Rating:
4.0

Customer did not leave a comment.

FLOYD H. 
Rating:
5.0

They were great people to deal with - quick and efficient. I would highly recommend them.

James S. 
Rating:
5.0

Customer did not leave a comment.

biil M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Sami N. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Daves was a good location inside cargo area was not clean. I was highly upset with the fact that I reserved my truck weeks in advance changed the size one week before pickup and had to travel 45 minutes to pick up the truck qhen there is a uhaul dealer in town Petersburg where I lived. Other than that it was good

kenneth F. 
Rating:
5.0

your price's are way to high wont be a next time if I have any other way to take care of it my self thank you though leonard

leonard B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

I had no interactions with this place as a customer service representative told me to drop off my trailer at this location and it was closed.

Shane H. 
Rating:
5.0

Dave is fantastic!!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

colby N. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
3.0

Customer did not leave a comment.

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
4.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
2.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

This truck is new, 1300 miles on odometer. Truck was clean, plenty get up and go.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
3.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
1.0

Customer did not leave a comment.

Beverly B. 
Rating:
5.0

Closed when dropped off

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Great service. Friendly manager (Dave). I've rented from him before and will again.

Layne D. 
Rating:
5.0

While Dave was ABOVE reproach and VERY PERSONABLE, the U-Haul looked clean, but was FULL OF ROACHES. We had to spray and use a FOGGER to exterminate the truck for hours before we were able to load it. The trucks should be checked for bugs, etc. and dealt with before renting. Thanks.

Samuel W. 
Rating:
5.0

Dave is great!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ROSSIE M. 
Rating:
5.0

wonderful people it went so smooth

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
3.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Nothing needs improvement. Excellent Service.

Eric B. 
Rating:
5.0

There was quite a delay (nearly a month) in getting the truck I needed within a practical distance from where I live. I could have driven 60 miles to get the truck in Accident, MD, (from 26757) but the mileage there and back would have been the most expensive part of the move. I realize supporting the more remote areas is tricky, so maybe there's not much more that could have been done.

jeff S. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
3.0

Customer did not leave a comment.

DIANA H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Friendly customer service.

Dana L. 
No reviews have been submitted for this location.

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