I was told that this location would be open on the weekend and it was not....had to do self check-in....not a problem...but was expecting a person to be there.
GARY M
Customer Reviews for Davids Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was disappointed because I was sent to this location to get my truck when I ordered it from another location. This was like 8 or 9 miles further to pick up and drop off, at $0.99 per mile cost me more for miles that weren’t my fault. Otherwise everything was good with the rental and all.
GERALD KAwesome location. They were so courteous at the front desk, and also helped me resolve an issue I had with the mobile app.
Reza GThey did not include the dolly with the vehicle rental. When the customer support agent calls me and tells me the truck is available at a different location, they should also transfer the dolly and items to the other location as well. This was a confusing process for the customer. They should at least remind the customer that the dolly will not be provided with the vehicle in the event of a change to the pickup location. I could have planned to pick up the materials at the original location and then picked up the truck. This complaint is specifically targeted towards the phone agent that called me to reschedule, as the original location did not have a 20 foot truck. I was not notified that the materials would need picked up at the original location. Please inform the agents to transfer materials to the new pickup location as well. If this is not possible, please clearly remind the customer that they need to make 2 stops, one at the original location for item pickup, and one at the new location for the 20 foot truck. This was very confusing, and you are lucky the movers I hired had a dolly.
Jake PThanks
Shiyang TBrad the retail clerk treated me with courtesy, professionally and explained each step with clarity. I will drive out of my way for this kind of service and product.
Lonzie RIncredibly easy process and people were extremely friendly.
MARC JKeep doing what yall doing!
Morris STruck needed to be washed and the engined was struggling kept reving and brakes was to the floor. People were very helpful and friendly.
CANDACE WGreat customer service and online scheduling
Keaudrick TThe business representative at this location was very professional and friendly. The vehicle served my needs, exactly what I was looking for at a reasonable price. Would definitely recommend to others.
Robert VSuper friendly. Took care of all of the details. Tell’s you how it is. Can’t do better!
stephen LAwesome experience thank you
Anotei BCheck out was horrible experience from the app and web I had to call support to return the trunk
Juan DVery professional and helpful!
Stephen HNothing!
Mary SAlways easy to work with
DEBRA COperation out of David’s automotive and they are amazing!! Love the team there. Feels like family there. And love the little doggie!!
Robin RDrop off was quick and easy, no problems. Attendant was very helpful.
Richard RExcelente Atención. Vehículo impecable y totalmente nuevo, de verdad son muy profesionales.
Luis VThe phone Uhaul team and David's Shop were great. Thank you
Elvia OWhen confirming my services I asked to add a furniture dolly, unfortunately when picking up the truck it was not included. Not sure what happened but it was took some minutes to had a solution which was removing the item from my bill, it wasn’t possible to get one on same day.
Ruben VThey should have let me know that the vehicle had a flaw in the back door so that I would not have worried they would blame me for it. That would have been the right thing to do. Not a big deal but you see my point. Generally, I really like the guys who work there. They are friendly and competent. It's a minor process flaw.
Michael WThe back of the U-Haul had broken class inside prior to rental. Also I was over charged for the rental and had to reach out to customer service.
Jordyn LCharged me for things I didn’t have and charged me for driving back but wouldn’t let me have it for a one way.
teresa mI always rent from Dave’s! Personnel is extremely friendly. I’ll continue to rent my trucks from Daves.
Audra HWe had to jumpstart the vehicle just to get it to the drop off location. We didn’t put gas in it because we didn’t want to jumpstart it twice. Then you app malfunctioned at check in. It would not let us passed the third screen. So we likely got charged for gas and from the drop off location to do the check in the next day.
Jason PEverything was great!
kim pThe gentlemen at this U-Haul location were very kind. On a 103 degree day, they started the van to cool it down before I even began the moving process. I would rent again here without any qualms. They are truly wonderful representatives for U-Haul.
Kristy GThe lead gentleman was courteous and constantly working to make area appealing and clean.
Jason BAmazing team. Truck very clean. & Refund guaranteed
Ronald GI didn’t like that u had to drop it off at that location
Tabitha ETwo issues: Could only do mobile check in on a Saturday. The process was extremely tedious on a mobile device. Ultimately, I did not get a code for the key that was in a lock box. Had to call customer service to get the key after a 20 minute wait. At the 10 minutes it took just to do the mobile check in, that was 30 minutes of wasted time. Second ... the truck had clearly not been swept out with a bunch of debris in the back.
Alexander TActually accommodate what the customer requests.
Keegan WDrop off process was easy
Michael RI picked the truck up on Friday and dropped it off the following afternoon and was charged four days of rental, insurance, etc.
Shawn SEasy turn in process, plus accessible and convenient location.
antonio qThe employee was not friendly…
kim gStaff was awesome. Easy to work with. Will definitely use them again.
Melissa JAdd notes on where the key drop off box is located
LATRIVIA RIt was Wed. morning about 11:30 AM and raining. it was my first time to go this location and pick up my rental truck. After signing the equipment contract, the location employee or owner briefly explained a few things about rental contact and insurance coverage. He showed me to grab the dolly and take it with me then he gave a verbal direction to find the truck in the adjacent side yard. The truck was parked just right next to puddle rain water consequently I climbed inside the cabin with wet shoes and socks. I was expecting the location employee to walk me to the truck and and show me and briefly explain the operation of the truck and confirm the fuel level with the contract. I had to figure it slowly but surely how to drive a 20 feet UHAUL truck. I did take a picture of the fuel gauge before leaving the pick up location but didn't compare with the information on the report. i realized it upon dropping off the truck at different location, I was charged $9.90 additional for the fuel. I returned the truck with the same amount of fuel when I picked it up. I will share the pictures with you upon request which they show before and after the rental agreement.
Fred MGreat idea with the 24/7. Will use it again and again.
Charles OThe staff is rude an obnoxious. By far the worst experience I've ever had with an Uhaul dealer. I rent about 7 to 9 thousands dollars a year worth of Uhaul trucks nationwide and this location will never be visited my me again.
Francisco LI returned my rental on the same day i rented it. I picked up the truck at 2:17pm and returned it at 4:30pm on 10/07/22 yet this morning i was charged for 3 days of rental. I need a full refund or i will sue. Contract number 22655039. I went to the location this morning told them about the problem, I was told it would be fixed and they would call me to let me know the problem was resolved yet i received no call.
Adrien LGreat Experience Overall
Santoinette BTake the lock off the rear door so the truck isn’t completely useless after the location has closed.
Adam PGuys charged extra miles
Sandeep HAwesome staff and service!!!
Jeanie BGreat customer services at this location
Henderson AA guy came out and took the keys because he said they were closing and we didn’t get a chance to do the self service return we were supposed to do. I had to go back that night after getting a notice from U-Haul and sit in the parking lot next to the locked truck to do everything. If I hadn’t taken pictures before leaving I don’t know what we would have done.
Hannah HI have used David's Automotive on numerous occasions for U-Haul, however this experience was not good for me. The pick-up was very simple since everything is done via email/text messages. The return of the rental turned out not so good. I was told Mark would be the person to check the van back in after he returns from getting gas. I never received an email saying the truck was returned. I called David's Automotive to question the receipt at which Jeff abruptly said call U-haul. I called U-haul and found out the truck was NEVER checked in. I called to make sure David's Automotive checked in the truck. I spoke with Jeff (again)) and was told in a very rude tone "all the trucks have been checked in and I don't know what else you want me to do" and went as far as to hang up the phone while I was talking. I then called U-haul customer service to speak with a person on what I should do, but ended up chatting with someone only to find out the truck had finally been checked in. David's Automotive finally checked in the vehicle at 9:01 am the next day. My emotions were all over the place thinking what happened to the van is I feeling I NEVER want to feel again. David's Automotive (Jeff) was not helpful or sympathetic to my request and rude which is why I will NEVER use them again. I'm very sorry, if my words are all over the place but I'm still very upset about their behavior.
JACH R