Customer Reviews for Davids Automotive Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Davids Automotive Repair

Overall rating:

Reviews without text are currently hidden. Show them

Brian B. on

Rating:

Customer did not leave a comment.

Kevin P. on

Rating:

I was charged an extra $14 for some coverage I didn't ask for. As a matter of fact I declined the coverage. Didn't notice until the final invoice was emailed. Also I returned the truck at approx. 130pm not after 4 like the final invoice states.

Donald N. on

Rating:

Very courteous and helpful

darshankumar d. on

Rating:

I was forced to purchase insurance and told that if I don't then I have to another location.

natasha f. on

Rating:

consider adding blankets and dollies and tools one would need to help with moving at no additional cost

april f. on

Rating:

Perfect service from Reservation to return! Thank you

David K. on

Rating:

U-Haul is sad.. double charged me, and despite a call to the local place i rented who alleged not his fault, and TWO calls to U-haul directly, NOTHING has been done. Last call I was promised a manager would call to remedy. NOPE. And now you want toll money. Hysterical. Good luck and good riddance.

Connel M. on

Rating:

Customer did not leave a comment.

XAVIER W. on

Rating:

Customer did not leave a comment.

Eric M. on

Rating:

Customer did not leave a comment.

MATTHEW R. on

Rating:

I did have to sweep out the trailer.

Kandi C. on

Rating:

The people here could be more friendly

Donald D. on

Rating:

Customer did not leave a comment.

RON B. on

Rating:

Very poor reception upon renting vehicle. Seemed like I was an inconvenience to their automotive business. Not rude, just bare minimum on cust serv.

eric h. on

Rating:

They didn't set up the drop off location and it required me to call the 800 number and set it up. They also didn't give me paper work that had the contact number or origin location number which caused confusion at drop off.

Brandon C. on

Rating:

First things first, I could not fiND a location who had fuel and nearly went over my mileage limit while trying to find fuel. I was not notified of the additional charges nor was I given an opportunity to discuss how I could and would have been able to get the fuel necessary to bring the tank back up to a half tank. The parking situation is ridiculous, the building was not well lit around the outside and the window for return for after hours should have some leeway considering the ridiculous price for the rental of the truck and accessories. Don't charge me just because I signed a contract. Everyone knows good and we'll a bunch of morons went out and purchased gas unnecessarily and for that Uhaul gets an additional $100. Be proud of yourselves.

Tolisa G. on

Rating:

Customer did not leave a comment.

William F. on

Rating:

I asked if they wanted to inspect the truck and count the rental blankets. They declined. Said to drop the key on the counter.

Adam F. on

Rating:

The drop off required alot of time and picture taking. That's annoying.

jason b. on

Rating:

Just make sure the uhaul computer system is working next time.

Brad F. on

Rating:

Customer did not leave a comment.

april w. on

Rating:

Customer did not leave a comment.

john a. on

Rating:

the on line check in process is a little confusing. you should send out an email with what the steps are prior to pick up

Laura A. on

Rating:

Customer did not leave a comment.

Elizabeth H. on

Rating:

Customer did not leave a comment.

Ryan M. on

Rating:

Customer did not leave a comment.

Calisha C. on

Rating:

Allow customers to know that they cannot book U-Haul directly through David's Auto. Me personally, I did not have an issue, but I did overhear a customer who was slightly confused about not being able to get a U-Haul directly from the establishment. This place is top notch and I plan on bringing my cars there to get serviced as well since we are new to the area!

Vajeeha z. on

Rating:

Customer did not leave a comment.

Jason H. on

Rating:

The truck had damage all around it. The passenger mirror will not stay in place so I couldn't see the road on my blind side. The speakers were all blown. The mirrors were all so lose that you couldn't see them while driving. If I'm paying mileage for my use, then it needs to be in good condition when I rent it. This location is taking the money and not maintaining them at all.

Eric J. on

Rating:

Customer did not leave a comment.

Manny M. on

Rating:

Through the U-Haul site, I hired Cruz & Son Movers directly at (214) 384-2357 to help me move. We confirmed the details and everything seemed in order. On THE DAY OF THE MOVE, I called Lee at Cruz & Sons and again confirmed. When he didn't show an hour after the agreed time, I texted him. Lee replied that he "couldn't get a ride" and that I would "have to find someone else." I texted and called Lee and got no reply. Cruz & Sons left me high and dry and I'm still extremely pissed about that. Please stop promoting this company on your web site.

Calvin L. on

Rating:

Good customer service

Tiffany T. on

Rating:

Customer did not leave a comment.

Marisela L. on

Rating:

Good location had the truck ready and clean.

Derrick H. on

Rating:

Customer did not leave a comment.

Sivakumar R. on

Rating:

Please add key lock to the gas tank. I got a warning message in the dadshboard to tighten gas cap and when go to tight I don't find the gas cap. I raised request for replacement and customer service asked to replace it and get it remimbursed. I will make claim shortly.

Alan C. on

Rating:

Customer did not leave a comment.

Derrick H. on

Rating:

The experience never started because I was not able to take the truck. I called into the 800 # for a reservation and they reserved the wrong truck...I asked for a 20ft and they sent over info for a 10ft. And, I am being charged $12 for something, I don't know what for!@ Contract # 89295725....why if I never left the property with the vehicle AND was already charged and am waiting for a refund.

Keith B. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

The website suggested a one way trip for a lower rate. Upon pickup I was informed that a one way trip would be MORE expensive. Not a great experience...

Mark S. on

Rating:

Customer did not leave a comment.

FAISALMOHEMED P. on

Rating:

He seemed very insistent on pushing me to buy insurance. He told me how one of his customers did not get one and got into a huge accident.. Also for the gasoline policy, he very obsessively told me how the fuel indicator may not deviate by even 0.1 of a margin or else it will be gasoline charge plus labor charge... What he said was absolutely accurate but the language of the same information could have been more customer friendly and not punitive sounding..

ken c. on

Rating:

This was a horrible experience. First, having to go thirty miles out of my way to get a truck (that was confirmed in Denton), then not being able to get my deposit back, because of a U-haul representative error, it has been issue after issue. I'm pretty disappointed.

Emily H. on

Rating:

Ordered and paid for furniture blankets and a furniture dolly. Neither one of those were in the truck.

Tracye J. on

Rating:

It was fine.

Saul G. on

Rating:

My experience was really bad, I even sensed racism! I won't recommend anybody that place! The owner thinks that he knows everything but he is an idiot! I never had that experience before renting a truck!

Michelle M. on

Rating:

Customer did not leave a comment.

CELECIA T. on

Rating:

Customer did not leave a comment.

bryan h. on

Rating:

Horrible, absolutely disgusting customer service from This U-Haul Location. David the manager/owner at this location had a condensending attitude towards me since I entered the office. I own a small moving business and rent Uhuals 6-7 days a week and have never had any issues until today. I decided to opt out of the insurance plan this time becouse I wasn't going far. (I usually get it). The employee says hold up let me get my manager. The manager (David) comes in and you can tell he was already really agitated. Starts to explain why I should get the insurance and I tell him that I'm going to pass today but thank you. He raises his voice and says you must not understand how the insurance works. I said yes I do, I will have to reimburse Uhual Immediately. Then he tells his employee " Don't let him rent a Truck we don't rent to people like him. He obviously doesn't understand how the insurance works. Call U-Haul and tell them we're not renting him a truck and to send him somewhere else." At this point I am shocked and tell his employee just to add the insurance plan becouse I do not have time for this. (I wasn't going to allow this nut job make me late to my job.) The employee apologized for his managers attitude, but this is not acceptable.

RENA D. on

Rating:

I know it's locally owned but they're so impersonal at this location. Plus I was charged 3 separate charges and not sure why. :-(

Mark V. on

Rating:

We experienced the worst service! Was suppose to have the truck 2 days then told we had to return it yesterday!

Shana E. on

Rating:

Customer did not leave a comment.

Chris P. on

Rating:

Customer did not leave a comment.

Elian S. on

Rating:

The truck was there on site when I made the reservation to be pick up at 8am. Someone before me ate Cheez-It which was spilled in passenger seat and had empty bottle's under the seat. Cleaned as much as I could so I wouldn't be charged a clean-up fee. Over all very happy. Would rent again at this location.

Caroyln U. on

Rating:

Customer did not leave a comment.

Anthony W. on

Rating:

Very little interaction with the counter help. Other than explaining the required information and signatures need on the form, he just gave me the key and sent me on my way. When I returned the vehicle, I went into the office, he asked what I wanted, I told him I was returning the truck, he took the key and said that's it.....and walked away.

Vicky B. on

Rating:

Customer did not leave a comment.

Mike s. on

Rating:

The gentleman wouldn't get off the phone to check in the truck. He said he would look at it later and just told me to leave the key on the counter. I took a picture of the odometer for my records because of his attitude.

David D. on

Rating:

Dave was personable and very friendly.

Ginese S. on

Rating:

not friendly - forced me to have insurance coverage even when I told him I did not want it and that I had coverage - last time I rented I had a great experience - this was way more expensive than it should have been - very disappointed

deloris m. on

Rating:

Customer did not leave a comment.

Michelle D. on

Rating:

The gentlemen who checked me in (after I had done the online check in) made sure I knew he didn't make much money off these and it was an inconvenience for him. Didn't make me want to go back.

Roderick B. on

Rating:

Customer did not leave a comment.

Ashley L. on

Rating:

Customer did not leave a comment.

Gregory F. on

Rating:

Customer did not leave a comment.

Michael J T. on

Rating:

The process from beginning to end was quick and professional.

Phyllis R. on

Rating:

2nd time I've rented from there & will use them again!

linda r. on

Rating:

Very quick, economical and courteous. Thanks for the help!!

Michael H. on

Rating:

Customer did not leave a comment.

Neika D. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

The mileage on the vehicle was 107155 NOT the 107141 on the receipt when the vechile left the rental place. 107172 on return.I feel I should have been offered to initial the mileage on the contract as I feel I was over charged $12.46(14miles@.89).

Curtis W. on

Rating:

I rented a tow dolly. Worked great. The only item I would suggest for uHaul would be to replace the ratchets and associated straps. Both ratchets are well worn and one just barely worked. Straps are worn and need repair or replacement. Great service from David's Automotive.

Kyle C. on

Rating:

The equipment provided was incorrect but was based on incorrect info in uhaul system. The tow dolly did not fit the 2007 honda pilot and created an enormous amount of issues.

Thomas G. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Inside office was very nice and clean. The rep who checked us out was very quick, efficient, helpful and took very good care of us. Overall great experience and I will definitely be using them again in the future.

Thomas G. on

Rating:

Truck performed as expected. With the added space over the cab, storage was better than expected.

Trevor C. on

Rating:

Customer did not leave a comment.

BEKZOD A. on

Rating:

Customer did not leave a comment.

Rene Marie R. on

Rating:

Van was dirty, when picked up.

Adam G. on

Rating:

Customer did not leave a comment.

Steven A. on

Rating:

Customer did not leave a comment.

jim j. on

Rating:

Customer did not leave a comment.

beverly b. on

Rating:

Both picking up the truck and returning it were simple! I will rent a U Haul truck again! I just wish U Haul had moving crews we could rent themby the hour! A no brainer!!

John C. on

Rating:

Customer did not leave a comment.

Edward W. on

Rating:

Customer did not leave a comment.

GIANCARLO G. on

Rating:

Customer did not leave a comment.

bob t. on

Rating:

David, at the drop off spot went out of his way to give me a ride home.

Chris C. on

Rating:

Good job