My pickup location was quick and thorough with the process.
DEDRICK S
Customer Reviews for Davids Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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EDWARD RNot sure if this review is for the pick up location of U-Haul. But lower the mileage cost. Drove 32 miles and the cost of the mileage was more expensive than the daily cost of the rental. 1.39 per mile is crazy. Give a free amount of miles and then charge for every mile after. I live 5 min down the road and it cost me $4 just to drive to the house I was moving out of.
Canaan TNot a fan of online checkout experience. Too many pics required to pick up and turn in. App is not user friendly as info from previous rentals such as drivers license should be accessible. I see little benefit to online app as time requires to check out and in is nearly the same as in person
CALVIN BVery friendly staff.
Siddique SOnline pick up was difficult, first time using it but now that we know how it will be better
Milton CDont lie about the prices
DANIEL SEl vehículo estaba en perfectas condiciones y el servicio muy rápido y sencillo, son muy Amables aquí . Recomendaría o todos mis amigos y familia aquí.Gracias
ANTONIO LGreat experience at the U-Haul location in The Colony, TX. The process was quick and efficient, the truck was clean, and the staff was very helpful. Highly recommend this location!
Nuruddin PGood customer service.
ADALBERTO NI had reserved 2 dollies, but when I went to pick them up, they told me they didn't have any. I made my reservation 3-4 weeks before needing it.
KAREN CInside of truck needs cleaning before next rental
Melissa CAfter hours drop-off.
BRIAN WI was told that this location would be open on the weekend and it was not....had to do self check-in....not a problem...but was expecting a person to be there.
GARY MI was disappointed because I was sent to this location to get my truck when I ordered it from another location. This was like 8 or 9 miles further to pick up and drop off, at $0.99 per mile cost me more for miles that weren’t my fault. Otherwise everything was good with the rental and all.
GERALD KAwesome location. They were so courteous at the front desk, and also helped me resolve an issue I had with the mobile app.
Reza GThey did not include the dolly with the vehicle rental. When the customer support agent calls me and tells me the truck is available at a different location, they should also transfer the dolly and items to the other location as well. This was a confusing process for the customer. They should at least remind the customer that the dolly will not be provided with the vehicle in the event of a change to the pickup location. I could have planned to pick up the materials at the original location and then picked up the truck. This complaint is specifically targeted towards the phone agent that called me to reschedule, as the original location did not have a 20 foot truck. I was not notified that the materials would need picked up at the original location. Please inform the agents to transfer materials to the new pickup location as well. If this is not possible, please clearly remind the customer that they need to make 2 stops, one at the original location for item pickup, and one at the new location for the 20 foot truck. This was very confusing, and you are lucky the movers I hired had a dolly.
Jake PThanks
Shiyang TBrad the retail clerk treated me with courtesy, professionally and explained each step with clarity. I will drive out of my way for this kind of service and product.
Lonzie RIncredibly easy process and people were extremely friendly.
MARC JKeep doing what yall doing!
Morris STruck needed to be washed and the engined was struggling kept reving and brakes was to the floor. People were very helpful and friendly.
CANDACE WGreat customer service and online scheduling
Keaudrick TThe business representative at this location was very professional and friendly. The vehicle served my needs, exactly what I was looking for at a reasonable price. Would definitely recommend to others.
Robert VSuper friendly. Took care of all of the details. Tell’s you how it is. Can’t do better!
stephen LAwesome experience thank you
Anotei BCheck out was horrible experience from the app and web I had to call support to return the trunk
Juan DVery professional and helpful!
Stephen HNothing!
Mary SAlways easy to work with
DEBRA COperation out of David’s automotive and they are amazing!! Love the team there. Feels like family there. And love the little doggie!!
Robin RDrop off was quick and easy, no problems. Attendant was very helpful.
Richard RExcelente Atención. Vehículo impecable y totalmente nuevo, de verdad son muy profesionales.
Luis VThe phone Uhaul team and David's Shop were great. Thank you
Elvia OWhen confirming my services I asked to add a furniture dolly, unfortunately when picking up the truck it was not included. Not sure what happened but it was took some minutes to had a solution which was removing the item from my bill, it wasn’t possible to get one on same day.
Ruben VThey should have let me know that the vehicle had a flaw in the back door so that I would not have worried they would blame me for it. That would have been the right thing to do. Not a big deal but you see my point. Generally, I really like the guys who work there. They are friendly and competent. It's a minor process flaw.
Michael WThe back of the U-Haul had broken class inside prior to rental. Also I was over charged for the rental and had to reach out to customer service.
Jordyn LCharged me for things I didn’t have and charged me for driving back but wouldn’t let me have it for a one way.
teresa mI always rent from Dave’s! Personnel is extremely friendly. I’ll continue to rent my trucks from Daves.
Audra HWe had to jumpstart the vehicle just to get it to the drop off location. We didn’t put gas in it because we didn’t want to jumpstart it twice. Then you app malfunctioned at check in. It would not let us passed the third screen. So we likely got charged for gas and from the drop off location to do the check in the next day.
Jason PEverything was great!
kim pThe gentlemen at this U-Haul location were very kind. On a 103 degree day, they started the van to cool it down before I even began the moving process. I would rent again here without any qualms. They are truly wonderful representatives for U-Haul.
Kristy GThe lead gentleman was courteous and constantly working to make area appealing and clean.
Jason BAmazing team. Truck very clean. & Refund guaranteed
Ronald GI didn’t like that u had to drop it off at that location
Tabitha ETwo issues: Could only do mobile check in on a Saturday. The process was extremely tedious on a mobile device. Ultimately, I did not get a code for the key that was in a lock box. Had to call customer service to get the key after a 20 minute wait. At the 10 minutes it took just to do the mobile check in, that was 30 minutes of wasted time. Second ... the truck had clearly not been swept out with a bunch of debris in the back.
Alexander TActually accommodate what the customer requests.
Keegan WDrop off process was easy
Michael R