Customer Reviews for Davis Ace Home Center Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Davis Ace Home Center was excellent to rent from. Thanks for the fast assistance

Rating:

2.0

Don't send them to an unmanned location. Your U-Haul app is a stinker. Spent 45 minutes on the phone with your help personnel and even they couldn't get it working. Finally directed me to a local provider, should have done that to begin with.

Rating:

1.0

I’m not sure what was going on with the check in process on my reservation. Perhaps it was a one off experience. I was overcharged. I spent 45 minutes checking in and out. Was extremely painful process.

Rating:

1.0

The trailer was in rough condition. When I returned the trailer he said it looked good. Later, after I was gone he added a cleaning charge. He said I had hauled insulation. I didn't haul insulation at all. I hauled a completely wrapped tub and left nothing in the trailer. This merchant is guilty of fraudulent behavior.

Rating:

2.0

Ensure that if customer requests certain items with truck (and an email is sent to the customer guaranteeing said items would be available), then those items need to be present at pickup time. Additionally, drop off procedures should be the same as all other locations (i.e. the app) to prevent confusion on the part of the customer. Finally, a padlock should be provided to customer to prevent theft of both the customer’s items (when truck is in use) and Uhaul’s items (when truck has been dropped off).

Rating:

5.0

I would recommend it if pickup is during business hours. The mobile pickup and drop off was a little clunky.

Rating:

3.0

Need to have trucks available per time discussed. We waited an hour for the truck to arrive and then anither 30 minutes for the paperwork. Also, a business should be able to print receipts without delay. We waited approx. 40 minutes because they were having issues with the printer or something.

Rating:

1.0

I found a drug pip in the truck two of them I see yall don't clean them trucks so nasty

Rating:

5.0

It needs a oil change and spare tire rescued

Rating:

5.0

Awesome experience!!

Rating:

2.0

We completed everything on -line to make it quick however, it took us 45 minutes to pick up our trailer. They wouldn't let us take the trailer because they weren't sure our F-250 could pull a 6x12 trailer. They had to call to get additional permission. Then we were asked for a 3rd form of idea because we had a South Carolina drivers licenses and picking up the trailer in Florida and returning it to South Carolina. From start to finish it was not a pleasant experience and should have never taken 45 minutes to rent a trailer.

Rating:

5.0

The only negative is the van had been used by smokers which has nothing to do with the rental location. THEY were great.

Rating:

3.0

We were told the truck had 1/4 tank gas. It didn't. It had the equivalent of 26 miles. we were only given 1 copy of contract. The man at this location said we could drop off truck at Alexandria City 26 miles away from our house. We had to find a drop off ourselves but the drop off was never manned so we had U-Haul call us 3 times to ask where was the truck. Bummer. The truck held all of our stuff which was great.

Rating:

4.0

Not take as long, was a pretty lengthy process even after reserving before hand.

Rating:

5.0

Our service person was very friendly. The technology to process payment malfunctioned servers times before accepting payment. So if that can be fixed…

Rating:

5.0

Davis Ace Home center has the best Uhaul service and trucks in Escambia County.

Rating:

3.0

You are charged for your mileage and I was given a location across town! So in result I had to pay for even more miles. There were so many other locations that were actually on my side of town.

Rating:

5.0

Streamline the process of taking and returning the rental, and improve the reliability of the payment processing page.

Rating:

2.0

The truck wasn’t all to bad but definitely need to see a repair shop for cargo area and didn’t request or want dolly but one was in the front seat so not all bad but didn’t use it… really main issue is the self checkin was a nightmare had to restart almost all the way at the end and key box could of had better instructions so self drop off… But couldn’t call customer service practically due to the wait times being 20-30 mins. Although the second customer service representative was extremely helpful.

Rating:

5.0

Lori and PJ at Davis Hardware are the absolute best, I won't go anywhere else now, for future rentals!

Rating:

3.0

THE SITE ITSELD WAS OK THE EMPLOYEES WERE AWESOME BUT AS FAR AS UHAULS CUSTOMER SERVICE GOES IT WASNT GOOD AT ALL. I HAD TROUBLE PICKING UP AND DROPPING OFF AND GETTING IN CONTACT WITH CUSTOMER SERVICE.

Rating:

4.0

I was quoted a price of 19.99 for a open trailer. Was told I had to buy insurance,9.99. I had no 5 way plug for my trailer lights.They didn't have a loner so I had to buy one from them,20.00 bucks.Very expensive for a 8 ft trailer for 3hrs.Im not please in the least with U-Hauls policies and will not use them again or recommend them.

Rating:

3.0

Truck smelled of smoke Had not been thoroughly cleaned as their was coin on dashboard and two necklaces in door on passenger side Note: Put necklaces in key drop box.

Rating:

1.0

Don’t say I won’t be charged but end of charging me

Rating:

5.0

Very friendly and helpful personnel.

Rating:

5.0

Keep being yourself ☺️

Rating:

5.0

Better signage so that a person can be sure they have arrived at the right place.

Rating:

5.0

Customer service at this location is top notch

Rating:

3.0

I was redirected to this location because the location I was supposed to go to was full. This location was fine but it would be nice if UHaul would not send me to multiple places for dropoffs.

Rating:

5.0

Super friendly, socially distance conscious, and awesome!

Rating:

5.0

The owners were so friendly! They went above and beyond. Highly recommend!!!!

Rating:

5.0

The Harris’s are fantastic! Great representatives for Uhaul!

Rating:

5.0

the owners here were amazing!!!! they really treated me like family.

Rating:

5.0

Very friendly and helpful folks!