The trailer was in rough condition. When I returned the trailer he said it looked good. Later, after I was gone he added a cleaning charge. He said I had hauled insulation. I didn't haul insulation at all. I hauled a completely wrapped tub and left nothing in the trailer. This merchant is guilty of fraudulent behavior.Gary K.
Davis Ace Home Center Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pensacola, FL 32505
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- 4.0 Average Customer Rating
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Ensure that if customer requests certain items with truck (and an email is sent to the customer guaranteeing said items would be available), then those items need to be present at pickup time. Additionally, drop off procedures should be the same as all other locations (i.e. the app) to prevent confusion on the part of the customer. Finally, a padlock should be provided to customer to prevent theft of both the customer's items (when truck is in use) and Uhaul's items (when truck has been dropped off).Nicole H.
I would recommend it if pickup is during business hours. The mobile pickup and drop off was a little clunky.Elli S.
Need to have trucks available per time discussed. We waited an hour for the truck to arrive and then anither 30 minutes for the paperwork. Also, a business should be able to print receipts without delay. We waited approx. 40 minutes because they were having issues with the printer or something.Paula B.
I found a drug pip in the truck two of them I see yall don't clean them trucks so nastyJanet J.