Customer Reviews for Davis Roadside Services LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

All the issues we had were because of the errors made by the woman on the U-Haul line who scheduled everything for us. Pick up location personnel were excellent and helped us to correct the errors made by the U-Haul reservation lady. I usually book everything myself on line, however their system would not allow me to schedule both a crew to help us load and another crew to help us unload - so that is why I called the U-Haul number. The woman gave us false information about pick up, saying my daughter could pick up the truck - when she got there was told no - only the person who made the reservation was allowed to pick it up. We were on the road there and they held the truck until we got there. But meanwhile we were paying for 2 men to stand around waiting for us to get the truck so they could load it. She did not add our blankets and hand cart I told her we needed and put in the wrong time slots for our unloading (am instead of pm) help along with our address being incorrect!!. So we ended up driving the 4 hours back the same day we got there instead of spending the night as planned. We finally pulled in our driveway about midnight in a horrible thunder and lightening storm instead of being able to drive home as planned the next day where we knew the weather would be sunny. I will not book through the U-Haul number again!!!!

Rating:

5.0

Great customer service. We had a reservation at a different location that was given away so this was a last-minute booking. The garage was actually closed. They came in and after business hours (on a Saturday) and met us there to pick up the U-Haul. very pleasant very friendly. Great customer service. Truck was super clean. I’m going to be needing another one soon and I will highly recommend this place to anyone.

Rating:

3.0

Nobody was there working at the time I dropped off the trailer. Did the online check-in myself, but the girl I talked to was helpful. Ok experience.

Rating:

5.0

Best U - haul service ever. Friendly and helpful.

Rating:

5.0

Nothing that I know of

Rating:

4.0

Do not switch locations on the customer at the last minute

Rating:

5.0

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Rating:

5.0

Owners went above and beyond to help me I would recommend this place all day long great to work with

Rating:

2.0

I waited (along with other customers) for the employee(s) to arrive and open the facility and start the process of renting. Not sure the official open time for a Saturday morning but surprised it's not 8am. I did speak to them the day before to confirm and they said 10:15/10:30. I arrived at 10:15 but they didn't show until 10:45. Once arrived they started the 'computer/paperwork but that process took another 1/2 hour. I would rent there again simply because of location but that overall rental pickup process, compared to many other times I've rented at U-Haul facilities was below standard.

Rating:

2.0

The reserved vehicle was present, and the key was in the lock box, but the system did not recognize it. I had to wait two hours to pick up the vehicle, despite calling the help line. After two hours and a second call to the help line, the issue was finally resolved. The help line staff did an excellent job. I was promised a $50 missed appointment guarantee, but it was never applied.

Rating:

5.0

The folks at Davis Roadside were amazing. They made sure I was setup correctly and that I had everything I needed. I can say with 100% certainty that they made my experience much better.

Rating:

5.0

The couple that own this business were outstanding. Very helpful and friendly. 5 star for sure.

Rating:

1.0

Not a fan of self check in. Finally received a text from them. Was billed twice and told I would get a call back from some authority that day. I called a week later and was told it was fuel charges. Math didn’t come close !! And bill states rent… not fuel !! Wish they were more up front.

Rating:

3.0

I shouldn’t have to pay for the truck, pay for mileage and pay for gas. It should be the mileage or the truck.

Rating:

3.0

Was not a fan of the self check-in app with no customer service person available as I had requested customer check-in when reserving. Loading equipment was not with the truck, had to find alternative resources/equipment. Finally figured out the app but had problems with the lockbox.

Rating:

4.0

No one was there when I dropped the truck off, so I don’t know

Rating:

4.0

They were responsive when I needed assistance and would definitely use them again