Very knowledgeable about equipmentWallace D.
Customer Reviews for Dawes Landscaping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceWallace D.
Great service and always helpful.Shannon S.
Was not present during business hours when I returned the truck, fuel gauge was not accurate upon picking up the truck (I took a picture and had it corrected eventually), was not marked returned until a day later (24 hours after returning), doesn't own a printer to give customers uhaul receipt that show fuel level and starting mileage (when asked said does not own a printer. I rent many trucks and this is always my last option when renting. Nice woman, but needs to improve in my opinion.Shannon S.
Customer did not leave a comment.Raja M.
Customer did not leave a comment.John L.
Very Friendly and efficientWilliam N.
Manager was excellent, very easy to work with, very smooth process, in and out in minutes.Rick F.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.George K.
Customer did not leave a comment.robert K.
Customer did not leave a comment.Philip W.
Got a brand new trailer! Friendly service. Easy to pull trailer with no issues!Kevin H.
Customer did not leave a comment.Reinaldo O.
Customer did not leave a comment.Ilya G.
Lovely rep, and relaxing environment.... But don't appreciate uhaul bumping me out to a much further locationABRAHAM H.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Brian G.
The truck was good and so was the service but uhaul changed the location the day before my move. Didn't have a dolly that I had reserved and said they were short on all equipment the day of my move when I needed the dolly. And then charged me for two gallons of gas when we filled it the line where we got it??Jennifer W.
Rena was very welcoming and helpful. The equipment was clean and well maintained. Check in and check out was super easy.Mark D.
Customer did not leave a comment.John D.
Customer did not leave a comment.Robert M.
The person was extremely helpful and kind.annette L.
Super flexible and just awesome crew to work with. Rena was great and I highly recommend this location!!Mark H.
Customer did not leave a comment.Ronald R.
My wood furniture was ruined because the seal on the back of the truck was not done properly. We drove through torrential rain in Virginia and North Carolina so water go in the rear of the truck. I was unable to get in touch with anyone from Uhaul to address this issue.Desma H.
Great rental experience!!!!!Jack T.
AAA plus from start to finishFred D.
Dawes Landscaping was extremely professional, knowledgeable about the truck, and efficient with the renting process. I would absolutely use them again in the future.Amy T.
Polite courteous and was very helpful, explained how the truck worked, helped me adjust mirrors for best view. Very knowledgeable about the equipment and explained the processes of return!Valerie C.
Customer did not leave a comment.Bob U.
Customer did not leave a comment.Gary K.
This location is always fast, courteous and professional.john G.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Christian G.
Customer did not leave a comment.GLENROY C.
Customer did not leave a comment.Ramon R.
Super kind and friendly! Knowledgeable as well.Jennifer F.
Like I said the last time, this will be the only location I use. Needed another truck and went right back. Had the same exact excellent experience. Hopefully she doesn't get too busy where I won't be able to get a truck the next time I need one.Michael J.
It was an awesome experience and whenever I need anything else this will be my first call. Friendly great service would recommend to everyoneJon R.
I would give them six stars if I could. Staff was great! It felt more like borrowing a neighbor's truck then renting one from a company. This will be â€œmy go to spotâ€ from now on when I need to rent a truck.Michael J.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.bill D.
When I picked up my trailer, Uhaul's computer system erroneously added $8 insurance charge for every day of my multi-day rental when my reservation clearly showed that I had declined all such coverage. Then when I pointed out the error, instead of immediately correcting the error for me, I was told that I would have to wait until the end of my rental when the trailer was returned. That was disappointing news. So I returned the trailer earlier today and now I'm told that if I don't get the refund within two weeks, I should follow up just to make sure the money was returned. This refund should be automatic and I shouldn't have to do any follow up to correct Uhaul's error. In recent months, I have repeatedly rented from Uhaul (I believe I'm what you would call a â€œgood customerâ€) without any problems like this. But this is not the way any customer (whether new or old) should be treated. Despite all this, I will likely rent from Uhaul again in the near future. I'm not asking for a refund or anything like that. But please, please take steps to ensure that future customers don't again have issues like this. Thanks for listening to my concern.Drake K.
My rental was seamless, I called to reserve a trailer and Rena was very professional and there waiting for me on Sunday morning as promised.john T.
Lack of parking. Had to move the truck first then move the car into the truck space. In the meantime I had to park inside a private business area.Patrick M.
Customer did not leave a comment.Eliezer R.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Jesus F.
Customer did not leave a comment.Armando M.
Helpful site support.Lawrence P.
Customer did not leave a comment.edmund A.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.ryan G.
Uhual location was timely in completing my rental for a trailer . I had no issues and I will be using this location again.Anthony R.
Very nice people great service 👍Michael G.
There were not 24 pads available, as ordered. There were 12 packaged pad, and, we were told, six loose pads. However, in the final count, there were only four loose pads, and they were all very damp. Also, the cab was not clean, and the latch to the box was difficult to close.Michael H.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.JAIME A.
Customer did not leave a comment.james M.
As always Rena / Dawes is a fantastic U-Haul representative. Helpful, friendly, kind and always available to assist! She keeps up excellent communication when you need it the most!STANLEY B.
Outstanding customer service and super convenient!FRANCIS H.
Rena, is a first class act. I will be renting again and I have already recommended.Leonard S.
The absolute best customer service & so she makes it so convenientFRANCIS H.
Customer did not leave a comment.joseph L.
The entire process, from reservation, to pick up, to drop off, was painless. Everything was just as requested.Robert S.
Customer did not leave a comment.Frank B.
We were completely unhappy with the trailer itself and could not use it. We had to rent a trailer from Tractor supply immediately and use it that day. We will use them moving forward.LeighAnn C.
Very pleasant experience.Marcus S.
Customer did not leave a comment.Suzanne R.
Customer did not leave a comment.Randall M.
Customer did not leave a comment.John G.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.john G.
Customer did not leave a comment.Jordan Y.
Rena was excellent she did the best she could to clean the truck the person who dropped it off left it phelthy very dirty left all his garbage in the back of the truck Rena cleaned that out beautifully she did the best she could do in the cab me and my wife cleaned the cab for the long trip all in all Rena was greatgeorge K.
Thoroughly enjoyed working with Rena who is very professional, trustworthy and sincere. A great experience, will definitely return again and again. Thank you!SALVATORE R.
Best customer service & really nice, thank you againFRANCIS H.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.JOHN O.
Easier entrance to facilityMichael S.
Customer did not leave a comment.Jonathan H.
We have experienced Uhaul rentals many times. When it comes to the very best experience we could ever hope for it has been satisfied by Rena at Dawes Landscaping! The fact of the matter is simple...These pick up and drop off locations are the face of the Uhaul company. Dawes Landscaping (Rena) makes the Uhaul corporation the best experience a renter of trucks and trailers could ever ask for. Dawes is always there for us. If we have questions, they get answers without delays! Always helpfull, always friendly and always professional! Thank you so very much Dawes landscaping! You are the BEST!STANLEY B.
She is all about Awesome!!!William H.
Reena was great !Lisa M.
Pick up and drop off were very easy. Staff was extremely helpful.Frank G.
Fast, efficient and professional! Would highly recommend this location to others!Louis D.
Customer did not leave a comment.STANLEY B.
Owner was great!PETER S.
Customer did not leave a comment.Norman G.
Customer did not leave a comment.jason M.
Customer did not leave a comment.John B.
Customer did not leave a comment.Ryan H.
Very convenientKurt E.
Outstanding experience all around. Will definitely use again and again.SALVATORE R.
Truck was filthy. Owners were very nice.DONNA K.
Customer did not leave a comment.BIPINKUMAR P.
Our move was a complete shit show because we were not given the two dozen moving blankets we reserved. We were told they didn't have any. We went to numerous locations and even made a separate reservation for blankets and when we got there they also didn't have any. We wasted money getting a truck on Wednesday as we needed blankets as we only moved furniture.LeighAnn T.
Customer did not leave a comment.CARLTON M.
App was extremely slow for pick up and did not work for drop off. I filled up tank (ended up being barely under original line) and was charged $33. Originally had a 26 foot truck reserved in Howell and they called to cancel on me and offered a 15 foot truck at Dawes . Added 40 miles onto my total because of additional trips and truck was in horrendous condition . Will never use U-Haul again.michael M.