Customer Reviews for Dawnville Pawn
(U-Haul Neighborhood Dealer)

174 reviews

1209 B Dawnville Rd NE   Dalton, GA 30721

(706) 260-2603

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 260-2603

1209 B Dawnville Rd NE
Dalton, GA 30721

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, good location friendly staff over all great experience. Quick service and very helpful.

ESTLE C. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
4.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Great service!

DANIELLE H. 
Rating:
5.0

Great job! Very good customer service! Thank you! God bless!

DILLON A. 
Rating:
5.0

Great service, friendly and kind people. In and out in no time!

JOHANNES B. 
Rating:
5.0

Very helpful and courteous. Will use them again.

MICHAEL P. 
Rating:
5.0

Have more equipment at this location

SCOTTIE H. 
Rating:
5.0

EVERYTHING WENT GREAT. COULD NOT UPLOAD TO PRE RERISTER ONLINE.

TIMOTHY Q. 
Rating:
5.0

I wish all Uhaul dealers were like this one. Will use again for any moving/towing needs.

BOBBY A. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

All was great for me

GARY O. 
Rating:
5.0

Customer did not leave a comment.

GORDON B. 
Rating:
5.0

Customer did not leave a comment.

RICKY F. 
Rating:
5.0

The move was made so much easier and faster with renting this U-HAUL truck. It really saved us money on the mileage and gas too. Adam and Diane were so friendly and explained everything to us before renting and returning the U-HAUL truck them.

jill C. 
Rating:
5.0

Location is clean and staff is very nice, friendly and knowledgeable. They get you in and out quickly. I would recommend this location to anyone looking to rent from U-Haul!

JUDY C. 
Rating:
5.0

Customer did not leave a comment.

chad P. 
Rating:
5.0

He folks where I picked up at were wonderful. This was in great contrast to where I initially was to pick up at (Whaley Towing/Dalton Ga). When I arrived at my pick up time, there was no one at the location and no one would answer the phone. Also seen that the size truck I had reserved was not in the lot. There was also another customer there waiting that was having the same issue as I. Made a phone call to another location in town and they were glad to help.

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Ok I didn't see any question about my overall experience with the uhaul company as a whole? The overall experience was a disaster, I spend most of my day yesterday trying to call the location where I was 1st scheduled to pick up my car transport. They happen to be close when I went to pick up the vehicle at 2 pm. I was told I had until 5 pm to pick and also on the website it all shows the hours of operation. If someone desires to close early that is his business to do so but of professionalism contact the customer or uhaul and let them know that you are closing your location early. I spent the rest my afternoon run around different uhaul dealerships trying to find a car transport. Luckily at the 4th stop that I was at they were smart and kind enough to call uhaul traffic and they were finally able to locate and sent me to the right place for service. I trying call the 1800# but that was a failure, not only was I on hold for 20 minutes but after they picked up I was told they could not help me and then given a supervisor phone number that was disconnected after calling. Yes I am very frustrated with uhaul overall experience on this rental. I have used uhaul many many times in the pass but never ever have I experience this type of failure. Also I was told that the pick up location that I would be able to drop of at any location near me, which I did but to then call in last to be told that I was given a specified location to drop off. Yes this is by far the worst rental experience I have ever had with uhaul, unfortunately.

JOSE A. 
Rating:
5.0

I was originally picking the truck up at another location that I had reserved from. However due to an emergency this place was closed and my rental was transferred to Dawnville Pawn and Trade. The people at Dawnville Pawn and Trade could not have been nicer. They took care of my needs and answered any questions I had. If the need arises again for a truck rental I would certainly rent from here. Great experience Dawnville Pawn and Trade.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

Great customer service above average thanks.

RAMON S. 
Rating:
5.0

The customer service was really great above average thank you guys I love it.

Ramon S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

This location is the best ever thanks for the greatest service

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

christian T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Very nice people to deal with, very quick getting in and out, easy drop off!!!

MISTY C. 
Rating:
5.0

Best experience at Uhaul ive ever had best customer service at this Uhaul location in dawnville georgia

JOHNATHON C. 
Rating:
5.0

Customer did not leave a comment.

SHELBY S. 
Rating:
5.0

Customer did not leave a comment.

Karla E. 
Rating:
4.0

Make sure trailers have been swept out!

Ricky W. 
Rating:
4.0

The process is a little slow.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

Randall O. 
Rating:
5.0

super friendly and helpful

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Mildred C. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Ginger S. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Keep doing what you do.

Tom W. 
Rating:
3.0

Customer did not leave a comment.

cody H. 
Rating:
3.0

Was unable to get into lock box for key

Robert C. 
Rating:
3.0

Customer did not leave a comment.

misty T. 
Rating:
4.0

Customer did not leave a comment.

terry G. 
Rating:
5.0

Employees went over every detail and step by step instructions about car dolly. Very helpful!!

tonya C. 
Rating:
5.0

Very nice and friendly. They were a big help in my rental. I will be using them again.

dJUNNA S. 
Rating:
5.0

Very nice location and very nice and helpful staff. Great place to dropoff and rental. I would use this location again.

david S. 
Rating:
5.0

I think you guys should develop trucks with fans in the boxes so when we're loading and unloading we don't feel so much like were dying in the summer.

Ashley G. 
Rating:
5.0

I'll always rent from these Great People. They are the main and only reason I keep coming back. Friendly and easy to deal with. Only place I'll ever recommend for anyone to rent a U-haul. They really need to be commended for all they do.

charles S. 
Rating:
5.0

Todo bien

fernando M. 
Rating:
4.0

Good service

kenneth P. 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
3.0

Customer did not leave a comment.

DAVID R F. 
Rating:
3.0

1)The wrong pick up time had been entered in our order. We could not get the key box code because of the time difference. There was no one at the location to assist us and he would not answer his phone. I called the Uhaul 800 number and they were able to reschedule our time so that we could get the key box code within 10 minutes. 2) It was raining and the truck box leaked. Water ran across the floor of the truck and anything touching the floor was wet, including our mattress, which soaked up a ton of water and is probably ruined.

John T. 
Rating:
5.0

Customer did not leave a comment.

marsha L. 
Rating:
5.0

Customer did not leave a comment.

marsha L. 
Rating:
5.0

Customer did not leave a comment.

jovanni B. 
Rating:
5.0

Customer did not leave a comment.

gilbert W. 
Rating:
5.0

Customer did not leave a comment.

arvil G. 
Rating:
4.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
4.0

I had asked for the smaller truck and when I arrived to pickup there were only the larger ones. I'm sure it was just a miscommunication. Customer service very good.

lisa W. 
Rating:
5.0

The lady that helped me was awesome

Donna F. 
Rating:
5.0

Customer did not leave a comment.

martha W. 
Rating:
1.0

I will NEVER rent form U haul again. I have had a problem with returning the truck. The rental place dawnville pawn and trade entered 100 miles more than we went. We were over charged. Reserved and put on hold 119 and some change. Still no release of the hold. Bank says there is no hold. We were refunded for 110 dollars for the 100 miles over charged. Total price charged to my card was 341.78 subtract the refund from the over charged miles and you get 231.15. A u haul does not cost that for 24 hours and 45 miles. My account still shows 111.26 pending and NO ONE is trying to figure this out or help. I had to figure out what happened all by myself. No one could explain a damn thing. I want the rest of my money. This happened at Dawnville pawn and trade in Dalton.

mindy B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

I wouldn't change anything

danny L. 
Rating:
5.0

The mirrors on the 26 foot trucks should be adjustable without requiring a screwdriver and a hex wrench!!! The truck was extremely nice and was easy to drive. It did seem to be a bit under powered, which was noticeable on long hills, even when unloaded. I highly recommend the truck and especially the Dawnville, GA. U-HAUL dealer!!!

mike M. 
Rating:
2.0

Make sure that your people clean the equipment better

Kyler W. 
Rating:
5.0

The people at dawnville pawn went above and beyond to meet our uhaul needs. I will definitely use that location from now on. Thank you.

jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

rebecca A. 
Rating:
5.0

They took really good care of us and were very nice and cordial. I will definitely return when needed!

Eliezer A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Great People

Seth L. 
Rating:
3.0

First of all my location pickup was switched to further away from my home without my consent then the truck leaked on a rainy day Ruining some of my furniture and called U-Haul referred me to your insurance company they refused to pay cause they don't cover water damage then truck got stuck was supposed to have towing but it wasn't added like it was supposed to be and I had to pay for it out if my pocket should of figured where you didn't put the dolley I asked for in truck either. This was the worst moving experience ever will I come back dam if I know at this point someone needs to call me and rectify this situation cause I'm mad at all of this don't you dare charge another dime to my account for keeping truck another day wouldn't have happened if you could have been more help when it got stuck

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

annette H. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CAMPBELL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
5.0

The location owner was very professional and friendly. Definitely will go back and use U-Haul service again there.

scott H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Very helpful and extremely nice. A++++

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

not a thing....great customer service great knowledge....Great move thanks to these guys

Mike E. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

MARIAN U. 
No reviews have been submitted for this location.

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