Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned equipment before 24 hours still charged for Monday, no one at drop off location
Dayron A
Rating:
4.0
Customer did not leave a comment.
Robert S
Rating:
3.0
Customer did not leave a comment.
HEINZ K
Rating:
5.0
Customer did not leave a comment.
kelly o
Rating:
5.0
Continue the great customer service.
Pat G
Rating:
5.0
Customer did not leave a comment.
Terry R
Rating:
5.0
Person was late I was supposed to pick up the trailer at 900 but didn’t get it until 10.00
Michael W
Rating:
5.0
Customer did not leave a comment.
jamie s
Rating:
5.0
Les renseignement étaient bien expliqués. Conseils même chose.
ALAIN D
Rating:
5.0
Customer did not leave a comment.
Pat G
Rating:
4.0
Customer did not leave a comment.
Sammie N
Rating:
5.0
I was overcharged. Rented for a day, paid more than double the quoted price.
Howard L
Rating:
5.0
Customer did not leave a comment.
Dallon B
Rating:
5.0
The gentleman was really great. Went over the cargo trailer with me and sent me on my way.
Shelly C
Rating:
3.0
Customer did not leave a comment.
TERRY W
Rating:
5.0
Tks
marco s
Rating:
5.0
Customer did not leave a comment.
MIROCLES O
Rating:
5.0
Easy drop off
Tyler E
Rating:
5.0
Customer did not leave a comment.
IAN H
Rating:
5.0
As I mentioned in the previous comment both locations both pick up and drop off were excellent as well as the men who assisted me with my rental. Both locations as well as both service technicians were professional and helpful and made my experience in the moving process not stressful at all. I thank them both for their help and support.
Susan C
Rating:
5.0
Overall a great experience. Very Professional and organized
Victor M
Rating:
5.0
Customer did not leave a comment.
TAMARA G
Rating:
5.0
Customer did not leave a comment.
CHAD K
Rating:
5.0
Customer did not leave a comment.
GENE H
Rating:
3.0
Made reservation online declining insurance then charged for insurance at arrival at site
Donald J
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
the best of the city of Okeechobee
GERARDO H
Rating:
5.0
Customer did not leave a comment.
Lloyd D
Rating:
3.0
Customer did not leave a comment.
GARY H
Rating:
3.0
Had to do everything by myself - no help what so ever besides showing me the place to leave the trailer at.
Edward E
Rating:
3.0
I had to wait a half hour for him to replace the tire straps on the tow trailer. I also noticed that the first stop there was steel belts coming through the tire which eventually went flat and created another inconvenience. However U-Haul's customer service as well as the people that location were very friendly and accommodating
DOUGLAS R
Rating:
5.0
Awesome
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
KIRK R
Rating:
5.0
I am very happy with the service received, they are pure quality.
FERNANDO H
Rating:
5.0
Customer did not leave a comment.
LINDA M
Rating:
5.0
This is one of the best Uhaul dealers I have ever rented from.
JOHN P
Rating:
5.0
Customer did not leave a comment.
RANDY P
Rating:
1.0
Dropped off trailer early to assigned drop off per my contract. The place was closed but my contract said 24hour drop-off. Was called the next day by a different uhaul place asking about the trailer. Called the 1 800 number and explained everything to them and thought all was good. But today received a bill for 20 after hour drop oof. And my contracted bill is higher than what is quoted. I would like all extra charges refunded. Thank you
HAROLD W
Rating:
5.0
Customer did not leave a comment.
JEFFREY J
Rating:
3.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
donald c
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
4.0
Customer did not leave a comment.
MITCHELL M
Rating:
5.0
Before renting from this location, Daytona Auto Repair is quality and friendly. I tried renting at Ferrell Market, but it's unbelievable. No one can help me. I waited for an hour.
CECILIA H
Rating:
5.0
Excellent service and friendliness, the best in Okeechobee
JOSE R
Rating:
5.0
All went well
JAMES N
Rating:
3.0
Customer did not leave a comment.
RANDALL S
Rating:
4.0
Customer did not leave a comment.
PATRICK T
Rating:
5.0
Customer did not leave a comment.
SHERRY D
Rating:
4.0
Customer did not leave a comment.
RONNIE C
Rating:
5.0
I had scheduled it for a Saturday, but I needed it on Friday. I was able to get a 6x12 trailer on Friday. Very accommodating.
Joan m
Rating:
5.0
Customer did not leave a comment.
IRIS P
Rating:
5.0
Customer did not leave a comment.
EDWARD R
Rating:
5.0
Customer did not leave a comment.
BRICE S
Rating:
5.0
Just keep up the good work, everything was great.
STUART Z
Rating:
3.0
Everything was handled professionally and quickly no problems whatsoever
DOUGLAS M
Rating:
3.0
Install a Jack on the tongue of the trailer. Almost pulled My back out.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
JOHN P
Rating:
5.0
Customer did not leave a comment.
NESTOR Z
Rating:
5.0
Customer did not leave a comment.
Mathew H
Rating:
5.0
Nothing
JOHNNY S
Rating:
5.0
Customer did not leave a comment.
bilinda p
Rating:
5.0
Customer did not leave a comment.
ELIZABETH A
Rating:
5.0
I felt safe using this equipment
SCOTT M
Rating:
4.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
4.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
3.0
Location was not open at drop off however we received receipt of drop off within a short timeframe after dropping off trailer
KEITH B
Rating:
5.0
Customer did not leave a comment.
LARRY H
Rating:
5.0
Customer did not leave a comment.
RICKY Y
Rating:
5.0
Customer did not leave a comment.
Brandy C
Rating:
5.0
Customer did not leave a comment.
JUNE S
Rating:
3.0
Customer did not leave a comment.
JAMES T
Rating:
3.0
Customer did not leave a comment.
Edgar R
Rating:
5.0
Great owner/manager of this location. Always works with me and is very respectful. Will use this location everytime I need to rent a car trailer.
Janet Z
Rating:
5.0
Dayton Auto Dealer is great. Ricky knows what's he is doing. Give him a raise.8
robert s
Rating:
5.0
Customer did not leave a comment.
RALPH K
Rating:
5.0
Get trucks with cruise control
tammy l
Rating:
4.0
Customer did not leave a comment.
john c
Rating:
5.0
Customer did not leave a comment.
Pete S
Rating:
5.0
Nothing I can think of all went very well
toni h
Rating:
4.0
No good parking for the return. I also went on a holiday so no one was there. I’m sure during business hours someone could’ve helped me find a good spot.
Tyler E
Rating:
5.0
We only did a drop-off. Did not go inside. Did not talk to personnel. Don't put "Not Applicable" if we can't use it!!!!!
Carey A
Rating:
3.0
No complaints
Debra C
Rating:
5.0
Customer did not leave a comment.
CANDY C
Rating:
3.0
Customer did not leave a comment.
Sharon N
Rating:
5.0
Customer did not leave a comment.
Sharon N
Rating:
5.0
Customer did not leave a comment.
Paul R
Rating:
5.0
Very user friendly.
OLIVER H
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
3.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Customer did not leave a comment.
John l
Rating:
5.0
Customer did not leave a comment.
Ben J
Rating:
5.0
Customer did not leave a comment.
Chad K
Rating:
5.0
Was very helpful and would recommend to anyone needing a U-haul Trailer.
DENNY S
Rating:
5.0
Friendly and helpful Had to change pickup date a couple times . Very understanding with Good communication
Scott B
Rating:
3.0
Dropped off after hours so had to use the app and had some issues with app so 24/7 customer service told me to use the web site instead then it went fine
James B
Rating:
3.0
Just used their drop off box. Never interacted with this facility.
