They removed the dolly we rented from our reservation without telling us until we were picking up the truck. The truck was also on empty. We barely had enough gas to get to the gas station. They also did not give us the 50 extra miles they said they were going to give us.
ZACKARY D
Customer Reviews for DB Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was very nice very accommodating, and the equipment was clean.
Harold PVehicle was dirty with very low fuel, no attendant. Had to call and wait 2 hrs for attend to arrive. She was very nice when she did arrive but no prior communication on where to get keys or how to hook up if we didn’t want to wait.
Lathan FThere was no one to see at the pickup location. Only spoke to a person on the phone. The truck that was given to me did NOT have tires suitable for Pacific Northwest driving for winter. Because of this and the laws of the states, I was forced to buy chains for a truck that was not my own, otherwise face a severe penalty if pulled over. The truck also threw a code on the braking system and when service was called, I was told that if I was on the side of the road broken down, it would be 12 hours before someone would be there. The brakes on the truck were bad and need maintenance however I was able to operate it only because of the years of driving experience I have.
David MMake sure the rental equipment is not located in a mud hole. I was in 4 low 4 wheel drive and I almost didn't make it out of the pick up location. I had to rock the truck back and forth several times to get out of the mud hole. I specifically asked for the trailer to not be located in a snow drift or a mud hole when I submitted my rental request and got my reservation. That was not the case when I arrived to pick up the rental trailer. Please be more on top of things next time.
BRIAN CI am so angry! This location was 20 miles out of my way! It was in the middle of a muddy, rutted potato field! UHaul will Never get my business again from the person who I rented the item from (not the person in Rigby, ID). This is Complete BS! There are four other places in town (Idaho Falls, ID) that I could have picked this up from!
Michael II rented the trailer at the location at Yellowstone Hwy, Idaho Falls, ID but had to drive several miles to Rigby, ID to pick up the trailer, even though there were two of them at the Idaho Falls, ID location.
Scott HDB(Dwayne) was a terrific man, The trailer was wonderful but the ratchets were rusty and I had to oil them before I could use them.These car haulers are really wonderful. I plan on using DB Rentals in the future because of the personal service of the owner!! The Uhaul software is pretty good and the staff who called me were very nice and professional, a rarity in the US corporate world today!
HUGH OHave equipment ready for pick up on time. I arrived and found the tow dolly encased in a snow drift. I hooked it up and pulled it out of the snow drift before I was helped and checked in.
BRIAN CThey didn’t do a walk around and point out things like door dings mileage safety features things like that the cab and cargo area was never cleaned but the truck ran well with no issues
Dee BThe location and the person there were fine. But the whole experience was horrible.
Stephanie CGPS locator coordinates were wrong online and in the receipt. No one acknowledged my presence for quite awhile, and I only saw one person helping a number of people.
Carl HThey were very helpful.
Mark WI would recommend to go to the one right down the street from my house which is snow cap but this one was kind of a little creepy
GARRETT H