Overall, the rental process went smoothly, but unfortunately the A/C in the U-Haul was not working. It was around 90 degrees outside, and I had to drive the truck for about 45 minutes due to traffic with no air conditioning, which made the drive pretty uncomfortable. I called the location to let them know, and the woman I spoke with was very apologetic and explained that the previous renters had not reported the issue. She was very kind and told me that someone should be contacting me after the Labor Day holiday and that I may receive some type of credit. I appreciated how she handled the situation, but I was definitely disappointed that the truck was rented out with no working A/C, especially in such hot weather. Hopefully they are able to get it fixed before the next person rents it.
Katherine K
Customer Reviews for DDFingerprinting & Lab Servies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good location. Helpful and proactive (representative called 2hrs before reservation to accommodate truck change due to previous renter not returning on time).
Kenneth SIf they reserve a15ft truck almost 30 days prior online a one particular facility, please dont call them 2 days before pickup to tell them they dont have it and they can only get them a 20ft truck. However, i was only charged for a 15ft as they honored the 15ft price which h was accommodating.
Brockton TDrop off was a little weird since there is no U-Haul sign anywhere. But person was available by phone when texted and called to answer questions and provide drop off instructions.
Christopher PMrs Dee is Great
Latisha HOnce again reserving through u haul is a crap shoot. The moving equipment I had reserved months ago was not available . I had to run all over town and try to find the correct equipment. The “guarantee “ to have your equipment when and where you ordered is a joke.
David SDidn’t receive the dolly I ordered
Nicholas TDemetria was helpful and communicated well.
Jimmy HU-Haul is always great for me! They have been there to provide me with great customer service and equipment on two different occasions when one of their competitors really dropped the ball. I’m forever loyal to U-Haul now for all of my truck rental and storage needs!
Stefanie TVery time manner update and clean truck
LEEDRA DCustomer service was excellent and extremely friendly.
NATHAN MDemitri was so friendly, upbeat, and organized. I wish I had her personality! Also, after leaving I called the location to ask a question, she was quick to reply and I appreciated that!
SARAH WIt was a drop off site no people
Joyce KIt was almost to easy!
Keri SDemetria was quick to correspond by text and let us know where to park the truck on the day of our drop-off. The location was very convenient and well marked with a UHaul flag. There was not a need to see inside, as there was a slot for the keys. Demetria went above and beyond the call of duty when she helped me get back an item I had left in the truck. A great experience overall with UHaul. Thanks so much!
KIMBERLY SThe U-Haul app needs a complete overhaul, the UI is clunky and often crashes.
Emily RDemetria was awesome. Great customer service with attention to detail.
JEREMY GThe location had a difficult lock to manage and it took more than 30 minutes to both pick up and drop off the rental because of the app.
Jonathan BThe pickup location was just ok. The staff was very friendly and helpful but the location is a whole in the wall office. If I wanted to add any equipment (two-wheeler or blankets) I could not. The truck was clean enough but answering yes was a stretch. The location is ok but hard to find. This is NOT a full service U-Haul location.
Sonja WDidn’t realize it was just a pickup location
Jeffrey W