The only issue was where to park & where to enter the building to find staff.Alan M.
Customer Reviews for Deans Northtown Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.eric V.
Customer did not leave a comment.James W.
I can't think of improvement being needed.Karen J.
Customer did not leave a comment.Kaitlin N.
Customer did not leave a comment.Angel L.
No improvement neededKaren J.
All employees I delt with were EXCELLENT !Thiha T.
It was an amazing experiance. Thank you so much for what you do.leon C.
Dean was incredibly kind and helpful when I arrived to pick up the U-Haul. He made the process very smooth and brightened my day!Rebecca Y.
Make sure that each location has blankets and appliance dollys available. Dean didnt have what I needed but gave me a break on the gas and gave me some extra mileage. The Uhaul pickup store on Madison Ave, Mankato was more frustrating because the line moves so slow. 45 mins in line both times we were there.kevin E.
Someone broke off The top of the gas cover and makes it very difficult to open and close. Someone did not have time to fix the outside door handle on the driver's side even though I was told it was broken it was a huge inconvenience. I was also put out by u-haul because I wanted to rent a u-haul in Albert Lea and return it in Albert Lea because I was moving with thin Albert Lea. But I was charged a 120 miles times a $1. 19 a mile so I said I'm not going to do that. The lady on the phone said I didn't have to but if I wanted to move that day. I would have to. I even ordered it before I needed it. Asked for 20' and got 15' 60 miles away. I did not appreciate the treatment I received. I am usually very impressed by u-haul BUT NOT THIS TIME!!!!Nancy S.
I rented a 6x12 enclosed trailer. My only complaint was the heavy tongue weight picking up off the ground to get over my trailer ball. I have a 2002 ford ranger and felt the trailer rode very well behind the truck. These trailers can hold more than people think and in my opinion are a great value.Thomas F.
Customer did not leave a comment.Alec O.
The truck we rented apparently was not available and we were given a different, smaller truck. Caused us to have to do two trips instead of one. Doubled the price of the rental.Anna R.
Customer did not leave a comment.Nicole I.
Dean and his crew were extremely helpful in a busy, difficult situation and worked very hard to overcome multiple obstacles and get me a rental truck for what I needed. My 90-mile move wouldn't have worked out if it weren't for that, my roommates and I are extremely grateful!Samuel M.
It was super confusing with the online pick-up. I was not sure which truck to take or where to find the keysMEGAN W.
Your pick up and drop off folks were good, especially the drop off. It was your booking that was a horrible mess and I will never use U-Haul again. I will also recommend that my friends and colleagues use other services. Your contracted locations are fine, but your concern for your customers is appalling.Anna D.
The worst experience I would ever say. U-haul has managed to complicate my hectic moving day and make it even more stressful and chaotic. You have managed twice:) Last year, me and my girlfriend waited in line for an hour and half at the Adams Ave U-haul to pick up our u-haul and storage unit in the morning. When it was our turn, the worker told us the system over-booked u-hauls and they don't have our 26' truck or storage unit we reserved. So, obviously we are upset and begin to panic. We spend hours calling other moving services (none available, given time of year and day.) The only available 26' (biggest truck) was in North Minneapolis. So we drive 2 hours to go pick up the U-haul then back to Mankato (4 hours of just driving, no moving things in yet)... we load up our whole house... call our friend's and beg them to put our furniture inside their garage. We found a friend, hour and half away. So me and my girlfriend load up everything drop off all our belongs at a friend's house. We have a place now to store our belongs a week and half until our new lease starts. This year, I was well cautious and aware of what happened last year. This was our last year every moving (congrats to us.) So, U-haul called 3 days or so before, to CONFIRM the truck I rented will be available. The U-haul person said it is but, not at the adams (main location) and it will be at the north Mankato, MN location. I was like okay weird, no problem just a different location. I said to him, "As long at the truck will be there, I don't mind the location. Last year we didn't have a truck and didn't want this to happen again- that wasn't fun" He said, "No worries, it will be there." So guess what, the day we are supposed to move wake up early and go to the location. I had a bad feeling when we were driving. We pull up to Bryan's U-haul/junk yard type of building. Looks a lot more sketch than the other. When we pull up we noticed no U-haul. Waited in line and met Bryan, when i saw his face I knew something was wrong. He said, we don't have your U-haul someone rented it two days ago and hasn't returned it.... So, again panic sets in. We start calling other moving services. Bryan informs us that he knows where the U-haul is, but doesn't have the keys (or something.) He goes a knocks on the lady's door I guess some lights went on and off. They called the police to try to get the U-haul back. Cops came, can't do anything because of the law (or idk.) Anyways, so we go back home. My elderly parents bring down SUVs to try and pack as much as we can fit. I believe three hours or so later, I get a call from Bryan. He had the U-haul towed to his garage place. He needs to clean it and inspect. In those three hours of not having anything to get my things to my new house. I called 1-800-GOUHAUL. I really tried to remain calm and practical (I am Minensota Nice.) But I couldn't honestly and was fuming. I was willing again to drive to New Brighton to pick up an U-haul andAngela T.
Customer did not leave a comment.Cody B.
Windshield and front of truck were completely covered in bugs. Windshield difficult to see through because of all the dried bugs. The radio / clock was dead, no power. The alignment was horrible.Jacob M.
The place was a dump, as simple as that. The guy may have been nice enough, but there was zero organization, zero parking, and the truck was across the street, a busy one. There we notes all over this guys office essentially threatening customers with poor attitudes, which I guess I can understand because it felt like you might disappear in the clutter.Michael R.
Down-to-earth friendly and cooperative.Paul L.
I really appreciated that Dean suggested returning the truck to Mankato for a 2 day rental for approx the same cost as a one way rental which worked out great for me!! Less stress of trying to get unpacking so fast and in the rain! I love it when someone suggests a alternative option that works out better in the long run!Lynell H.
Simple, easy, efficient and friendly. Thank you!Justine B.
Better/organized office areSHAHEER A.
Dean was very friendly, helpful and experienced. It went very smoothly.Janet W.
Our pickup time was set for 9am, when we arrived, there was no one there. We called U-Haul, and while the person we worked with was very helpful, he changed our pick up to another location that was also not open! An hour later we ended up back at the original location, and the staff were finally there to get us the key. Not a great start to moving day.Eric F.
Customer did not leave a comment.james V.
Be more professionalaleella B.
Was not satisfied at all that we went to our pickup spot and had to go to a different place to actually pickup the trailer. I feel like it should have been moved to our original pickup spot before we arrived. Instead we had to do the shuttling.Kent B.
Very friendlyRyan G.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Joseph R.
Check out was slow. Help unkept and business a mess, his regular business that is.Larry R.
Customer did not leave a comment.Joseph K.
Everything was great. They got me checked out quickly.Justin K.
The lot (a small car lot with too many cars) was too small to maneuver the rental van. It took me 15 minutes to back and pull forward a few times before I could get into a position to squeeze out of the lot. There has got to be a better place than this.Kent K.
Easy to find but lot area is crowded with vehicles and equipment. Driveway narrower than most and not is easy to get into with larger equipment. Agent was very helpful and accommodating. Very friendly.James H.
Customer did not leave a comment.Claudia B.
Customer did not leave a comment.Stefan I.
Customer did not leave a comment.Larry H.
We had trouble starting it several times. We had to jump it 3 times and when we dropped it off in iron river Wisconsin it didn't start for them either. This was very inconvenient considering we drove 250 miles and had to either leave it running or jump start it whenever we stopped. Checking the batteries or alternator occasionally would be one suggestion we have for you. It would be appreciated if we could get reimbursed for at least some of our rental fee for our troubles.Michelle C.
Customer did not leave a comment.Lori T.
everything was greatLance T.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Carrie S.
Horrible service, never answer the phone, transposed the numbers on our mileage so we are being charged for 422 miles instead of the 152 we drove. Can't get anyone to call me back or answer the phone.LELAND M.
Customer did not leave a comment.JUDITH N.
Staff here were very friendly and helpful.RONI H.
Location was over loaded with cars, made it very hard to get the equipment hooked up and pulled out. Really needs a bigger lot or clean out a larger space so that it is easier to get to the desired equipment. I do have to say that it was a little better when I returned the equipment, but still very crowded.Jeff D.
Customer did not leave a comment.Wilshema C.
Customer did not leave a comment.BRIAN H.
The truck still had a cigarette in the ashtray and the box had a sock and other misc junk in it.TROY R.
Customer did not leave a comment.WHITNEY O.
Customer did not leave a comment.BECKY E.
Customer did not leave a comment.philip O.
Customer did not leave a comment.charles K.
Customer did not leave a comment.DEBRA B.
This location was also very cluttered and messy.GAELAND P.
Very friendly staff at this location. Would definitely use this U-Haul site again!Keir C.
Location is not exclusively UHaul and is an auto body shop and car sales. Person helping me was very friendly but the location was a hot mess.Scott P.
Customer did not leave a comment.CRYSTAL V.
This location should be closed. It made our whole move a nightmare!!TRAVIS V.
Convenient and friendlyREBECCA F.
Improve the time needed to confirm the reservation and pay for the service. Took over an hour to complete this before we were able to leave with the truck.GABE K.
Customer did not leave a comment.Bart G.
no issuesHEATHER O.
Every thing worked out great ,thanks for helpdaniel K.
Customer did not leave a comment.SUZANNE M.
They were Unorganized and didn't know what they were doing. The office was a junk heap.laFonda S.
I had to drive over an hour to pick up this uhaul only to find out the furniture dollies I had rented weren't even there. I had ordered two furniture dollies to help move my furniture and the location only had one that we ended up not even using because it was to hard to put furniture on one, like my couches, and still have to carry the other side. I was very disappointed in this experience and feel like I wasted a lot of time and money renting from uhaul with the extra time I had to take away from my packing to drive for three hours (1 1/2 hours one way) to get the uhaul, the extra gas I had to put into the rental after driving it an hour and a half back to where I was moving from.Jenny C.
Originally, we were set to pick-up our uhaul on Sunday instead of Saturday. We were called Saturday morning to ask if we could pick-up the Uhaul this day as they were not going to be open the next day. It worked out great for us but for other renters, same day calls might not work into their schedule.GINA N.
We broke down twice with the truck once after the uhaul mechanic said he fixed a VERY dangerous problem. Uhaul could have killed my entire family with this problem. We missed the closing on our house. These problems costed us $743. out of our pocket and I expect uhaul to give that money back plus for everything we went through on this trip!marie D.
The truck was late, the confirmation call was only one day before, making us scramble at the last minute to reschedule our movers. It did not seem like it was a very well-managed location, and I have used U-Hauls a lot in the past few years. This was definitely the worst experience.CRISTY D.
Customer did not leave a comment.Robyn C.
Customer did not leave a comment.DANIELLE K.
very courteous and quick, pleasant to work withCHARLES S.
Customer did not leave a comment.Lisa B.
I wanted/needed a 10ft truck, they didn't have one costing me more money, the office was a disaster. And this location was farther from my furniture pickup, thus causing me to go over my allowed miles.David V.
Person who I worked with was awesome!Bryan H.
Customer did not leave a comment.Carin F.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.tammy A.
person in charge should leave a sign on office door as to where to find him when coming to pick up a truckPAM A.
This place was like walking into a episode of hoarders. We waited about 15 minutes to get waited on and therefore got to stand in the filth because there was nowhere to sit. Well there were a few chairs but employees were sitting in them and never offer them to us. The person helping us was finally able to locate his computer under the mountains of papers on his desk and then proceeded to ask if we wanted insurance. When we declined He asked if we had a certain insurance company, warning us that if something were to happen this specific company doesnt pay for damages. Unknown to this guy I work for the insurance company that he was speaking of. I was horrified that he was speaking poorly about my company to customers. I am shocked the uhaul would have such a horrible establishment and person representing their company. I have rented trailers from your Madison Ave location and the service was great. I will never rent from you again if I have to do business at this location.JEANETTE P.
I reserved my truck on July 31st, My move was scheduled for August 31st. I was called the day before my move and was told the nearest truck was in Mankato, which is 4 hour away from where I live. Cost me an extra $100 in gas money to get the truck to where I live. Not happy.Michael F.
Waited an hour to get equipment, yet it was available whereas at the much cleaner place I could not get what I needed. Office is an incredible mess. Once the proper person got in it went OK.Bruce N.
Make sure the facility your client is picking up from has the equipment they requested. I ordered an appliance dolly and furniture dolly and this facility did not have them, no dollies of any sort. I was to go to the Madison ave facility if I wanted them. Just more miles to add on the truck, not my idea of convenience. I didn't go to the other facility, instead used someone else's.DEBORAH E.
Hard to tell that they are a U-Haul dealer; sign is not visible from street. Difficult to find entrance. Very nice and accommodating manager.KELLY B.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.ANDY R.
Customer did not leave a comment.LISA G.
Customer did not leave a comment.DUSTIN L.
Customer did not leave a comment.WENDY S.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.ALEXANDRA F.
I rented an auto trailer. Everything worked as expected, except the tie down strap to secure the right front tire was frayed and too short to reach the ratchet. I had to improvise with a strap of my own. The office smelled like old marijuana smoke.Richard M.
Customer did not leave a comment.Latasha E.