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JOSEPH F
Customer Reviews for Debonos Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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CRYSTAL QWe returned the truck a full day early, yet, received no discount or reduction in price. Highly disappointed in that. The representative at this location was very friendly.
JOHN M3rd time I've used them and happy every time
KENNETH CExcellent equipment and staff
JUSTO CEverything went well, the truck ran great and we were able to move contents from a storage facility to a new apartment.
FREDERICK TNo need to improve! The staff was accomodating, pleasant, knowledgable and very helpful. This was our second visit to this Uhaul location and our experience was exactly the same - which is why we returned.
Barbara SAll around great experience
SCOTT MGreat service, great people, 100% will use them again
WAYNE WI have been renting from UHAUL for many years, and this location has by far the best customer service!
THOMAS KGreat experience. Efficient checkout and checkin! The team know what they are doing and it’s appreciated!
CHRISTOPHER SWhenever I need any rental, I come to this facility. I have for years. The persons working there are the nicest to work with. Always being sure that I am 100% satisfied, with a smiling face.
CAROLYN LThe guy who helped me was very helpful and attentive; he does an excellent job.
Ruben BFast efficient and easy. When I returned the vehicle a representative came to the pump and told me he would take care of parking the vehicle and I was on my way.
JOSEPH SExcellent worker
ISELIN GRenting at this location is always a great experience.
CHUCK DGreat staff treated with kindness evertime !
CHRISTOPHER HThe owner went out of his way to help me close out my rental. He called the main office to correct a charge on my account that wasn’t.
JOHN LGreat service and friendly staff. Provided all the equipment I needed to use on my move.
FELIX GThanks everybody and everything was nice and smooth !!!
JALISA PGreat service! I was running late due to traffic and they told me "not a problem, we will be here to help you get on the road". Trailer was clean and well maintained. I didn't think twice about putting my valuables in the trailer. Will use this location in the future for all my UHaul needs.
ZACHARY LEvery one that I came in contact with at this location was very helpful and courteous. Nice people.
JEFFREY SHave equipment more available at a closer location inventory is not keeping up with the demand
SHANNON RVery efficient and staff very helpful
MARTIN TVery friendly and helpful staff. I rented two trucks at different times. Aaa+++ on both rentals
KENNETH JNo issue. We’ll recommend
KENNY TGood experience from beginning to end
ROBERT KGreat customer service!!! Definitely use again.
Dax PQuick and easy pickup and drop off. Great people!
DAVID PEasy check in and out. Staff trained and Kind.
KENNETH HEveryone there was pleasant and helpful.
ROSEANNE Mreceived 2 bags of blankets unopened, advised clerl I may not use them,On return brought the 2 bags of merchandise back unopened expecting return credit,never received,Unethical,Not paying doe something I returned
EDWARD RI requested for a U-Haul and Craig told me that I had to have it back before 24 hours moving a 4 bedroom house rented it at 11:30am and had to have it back at 7am I told him I wouldn’t have it back and he has a slick comment and told me that I guess you’ll be ruining someone else’s day and hung up on me. Then I requested for a receipt and they told me they couldn’t provide me with one. I’ve rented to them before but only want to rent from the owner the people he has working for them will run his business to the ground.
CASSANDRA HGreat service. Will come back when I need them again.
ALAIN RI just wish pricing was a bit more clear, online it said one thing and it was almost $100 more than stated.
RAYMOND HQuick and efficient.
SHAWN SEverything was great. Easy transaction!
JEFFREY HThe doors on both sides were tough to close.
TRACY WCourteous, professional, and competent service. What more could a customer ask for?
GUILLERMO SGot an old rusty U-Haul truck that smelled awful inside—like it hadn't been cleaned forever. It was disappointing. Returned it the same night, topped off the gas exactly as needed, and kept my receipts to prove it. Then 10 days later, they tried hitting me with an extra $183.55 fuel charge I didn't owe. Total BS. Bad trucks + sneaky charges? Not cool.
JOSE MAlways friendly and quick service.
LISA WThis is the best U-Haul location and all of Cape Coral. Whenever I need a trailer, I always come back to this location. Great customer service, staff is excellent at making sure everything is done correctly. Highly recommend.
JOSHUA MThe boys working that night were very helpful and kind.
MEGAN SEasy & fast!
Jeffrey CAlways friendly and kind staff.
STACY PGreat friendly service, very happy with the transaction!!!
JOHN NEngine light came on midway. Made to destination and let U haul staff know. Staff on both ends were very kind and helpful
JOHN Mvery grateful for the excellent service I received at the office, for getting all the necessary information, and for making my move quick and hassle-free. I highly recommend this service. Thank you.
VICTOR CVehicle was in great shape and so clean. Way better condition then I expected in a rental. Service was fast and efficient at both check in & out.
CHARLES LThe driver’s door work on the truck would not close and the truck stalled three times. Take better care of the equipment.
JUSTIN MThe trailer had a terrible shake to when pulled at any speed, I asked the dealer about it and was tole it does that when empty. Following day when loaded we had a tire blowout in the middle of nowhere. The service company that came out was excellent
MARK WVery convenient and friendly.
WAYNE WVery easy return. Very nice.
JANE TThe employees and owners were extremely professional and knowledgeable. Helped me pick out exactly what I needed. Have and will continue to refer others to DEBONOS Stop & Go.
BRIAN HGreat staff, friendly, speedy check in and return. Highly recommend
VINCENT CGreat people excellent service
RUSSELL B