I just wish pricing was a bit more clear, online it said one thing and it was almost $100 more than stated.
RAYMOND H
Customer Reviews for Debonos Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and efficient.
SHAWN SEverything was great. Easy transaction!
JEFFREY HThe doors on both sides were tough to close.
TRACY WCourteous, professional, and competent service. What more could a customer ask for?
GUILLERMO SGot an old rusty U-Haul truck that smelled awful inside—like it hadn't been cleaned forever. It was disappointing. Returned it the same night, topped off the gas exactly as needed, and kept my receipts to prove it. Then 10 days later, they tried hitting me with an extra $183.55 fuel charge I didn't owe. Total BS. Bad trucks + sneaky charges? Not cool.
JOSE MAlways friendly and quick service.
LISA WThis is the best U-Haul location and all of Cape Coral. Whenever I need a trailer, I always come back to this location. Great customer service, staff is excellent at making sure everything is done correctly. Highly recommend.
JOSHUA MThe boys working that night were very helpful and kind.
MEGAN SEasy & fast!
Jeffrey CAlways friendly and kind staff.
STACY PGreat friendly service, very happy with the transaction!!!
JOHN NEngine light came on midway. Made to destination and let U haul staff know. Staff on both ends were very kind and helpful
JOHN Mvery grateful for the excellent service I received at the office, for getting all the necessary information, and for making my move quick and hassle-free. I highly recommend this service. Thank you.
VICTOR CVehicle was in great shape and so clean. Way better condition then I expected in a rental. Service was fast and efficient at both check in & out.
CHARLES LThe driver’s door work on the truck would not close and the truck stalled three times. Take better care of the equipment.
JUSTIN MThe trailer had a terrible shake to when pulled at any speed, I asked the dealer about it and was tole it does that when empty. Following day when loaded we had a tire blowout in the middle of nowhere. The service company that came out was excellent
MARK WVery convenient and friendly.
WAYNE WVery easy return. Very nice.
JANE TThe employees and owners were extremely professional and knowledgeable. Helped me pick out exactly what I needed. Have and will continue to refer others to DEBONOS Stop & Go.
BRIAN HGreat staff, friendly, speedy check in and return. Highly recommend
VINCENT CGreat people excellent service
RUSSELL BEasy and close to home so it was an easy drop off !
DAVID VService was excellent, equipment was ok, charges were misleading. Advertised at 19.95 per day, actually cost over $83.00 per day for a 3.9 mile move.
Timothy SThe staff at this location called and told me that I had driven a total of 37 miles. My old home is only 5 miles from the pickup location of the U-Haul there and back. The distance between my old and new home is only 1 mile apart and I only went between the two twice! They called and said that I owed more money, Forty Two more dollars to be exact. I brought the truck back on time with the required amount of gas in it per contract and took photos of everything. There was a lot of miscommunication, I will never rent from here again.
JARION HMade reservation for pm instead of am and staff fixed it easily, just had to get larger truck.
MATTHEW MStaff at the location was very friendly and efficient
RICHARD LI have used this location several times and will continue to do so when needed
JACKLYNN WMade it easy!
DIANE BThis is my third time in the last month of using Debono U-Haul service. Everyone is so kind and helpful every time I'm in there they will walk me out and show me either a trailer or a truck and explain how to properly use it. Even with the trailer they hooked it up for me. I had to buy a receiver for my truck so that I can pull the trailer. They were kind enough to put the receiver on for me and hook the trailer up. When I returned they took the trailer off as well. I highly recommend them they are always helpful and kind and they go out of their way in making their customers feel special.
MICHELLE BEveryone at this location and pleasant and extremely helpful. Reserved online and pickup at the location. Will use them again if needed. Rented from Debonos Stop and Go, Cape Coral, Florida.
RONALD MEverything was a smooth as it could be. The staff was friendly and helpful. I’ve used this U-Haul location in the past, that why I return. Everything was great.
DAVID AAlthough the turn signals and brake lights worked, the running lights did not on the enclosed trailer we rented.
BRUCE Feasy simple and helpful. Many thanks
RONALD LThis location is actually a convenience store so I wasn't sure if I was at the correct location. When I walked in, I was immediately greeted and asked if I needed help. I told them I was dropping off a truck and they jumped right on assisting me. I wish the pick up was that painless!
john mWe had no concerns with U haul. Great company for sure. Thank you.
EDWARD LEverything was perfect.
DAVID ASince I have rented a trailer a number of times I get familiar with the friendly people that work there. Procedure gets streamlined. Thanks
ROBERT PLocation was great, but the mobile app frozen up when I tried to take truck pics and I had to go to the store counter to finish the rental and get the truck.
STEVEN GI wish the U-Haul Representatives knew how to better explain the rental agreement and the best way to save the customer money. I paid for mileage that did not apply to my situation and upon all the next rep could say was that's the way corporate does it. Totally unfair practice. I had to leave Georgia come home and get a truck and auto hauler as there were no auto haulers available in 45 locations in and around Winder GA.
JOHN VVery friendly people. Rented a car hauler. Everything went smooth. I recommend this location.
THEODORE HThanks it was very easy to rent from this location!
MICHAEL TStaff was really friendly and helpful.
SHARON LMaybe if you have a reoccurring customer give him some sort of a discount on your truck rentals/trailers
MICHELLE BI was thoroughly impressed with the service. I called and scheduled a rental. When I arrived, less than 30 minutes later, the tow dolly was ready. The boys even helped me get it hooked up correctly. When I arrived back the next day, same thing. Great service, friendly atmosphere. I am a fan of "Debonos Stop and Go" for sure now. I strongly recommend.
SANTIAGO ODisappointed that they called the morning of our pick up to tell us they didn't have the equipment we reserved.
MATTHEW JPersonas muy cooperativas.
FRANCISCO MWash the windows, full of bugs, the dried milk sake off of the dash, fill the windshield washer fluid
NORMAN ZThis is the second time I had issues in picking up the rental. The first time, I had to wait 30 minutes to pickup as the office was closed and I had to make several calls to finally get someone there to complete the transaction. This last rental pickup was a nightmare. Uhaul waits until 2 hours before pickup to email me that I had to pickup the trailer at another location that was more than 10 miles away. The representative gave me a $20 credit for the inconvenience for you to charge me an additional $20+ for early drop off when I was told by the representative, that I could self drop off any time. Absolutely unacceptable! Because, I had 2 back to back poor experiences, I will not be utilizing Uhaul for any future rentals and that is a shame, as I move quite frequently being a property manager for 14 parks in Florida. I will not be recommending your services to no one moving forward.
BRADEN G