Truck leaked in the front of the box and damaged some items inside of an open tote which included 3 skateboards, 2 bike helmets, 2 bike pumps, 2 knee savers for baseball(catcher) and a dog bed car seat. Also damaged were items in a cardboard box including 2 sleeping bags and a tent.
JAMES S
Customer Reviews for Debonos Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just continue what the folks at Debono's is doing. They really took care of me well, and I cant thank them enough.
KYLE KHelpful and speedy
ALEXANDER MGo over simple instructional items of the vehicle with the customer: How do the lights work, how they turn off, windshield wipers & wiper spray, mention that mirrors and windows are manually adjusted, mention that there's no cruise control, or how to use cruise if it's equipped, anything else related. It sucked figuring all this out while on the road.
RUDY AGood
EDUARDO DProfessional and helpful, no problems with set up. Was my first time using and hauling a trailer
PATRICK KGreat service all the time
JOHN GNice people. Easy in and out when renting.
Luther SCruise control didn’t work. Very frustrating from Florida to Ohio. Otherwise everything great.
MARK DGentleman checked the truck right in for me, and I was on my way. Excellent service !!
CHRISTOPHER AI had to wait 1 hrs 18 minutes for a representative to answer my call
JOSEPH DThe entire experience was excellent. Thank you very much!
LAURI HNothing it was very simple and easy both leaving and returning
KADEN Mtruck was very loud and had a really bad squealy noise from front wheels
SENEN OGreat place and people very friendly prices are good too. They always have the truck or trailer ready when I call in to reserve one even with a days notice. Love that place!
CHRISTOPHER BEveryone was very professional and polite. I left a garage door opener in the truck and they made sure it was returned. I would definitely recommend them or use them again in the future.
CHRISTINE PAbsolutely Nothing, keep doing what you’ve been doing.. it was a pleasure and you were very polite, respectful and friendly.. God Bless you all
JOSE PI am a repeat U-haul customer at Debonos and will continue to be with all my rental needs. Staff is excellent and trucks/trailers are always clean. I highly recommend,Thanks Donnie and Ghia
JOSEPH CThe team that took care of my reservation was great start to finish.
AMANDA NNA
Lynn JEasy to use truck, fast, and easy return process during work hour. 200% would use service again
HIEU NLube the rachets for the straps!!! The ones I had were rusty and a Bitch to operate.
Jeffrey CEasy to rent and accomplish way more than without a trailer. Well worth the price !
DOUGLAS CNothing
JEFFREY DGreat service
David HEverything was great. Good driving truck and very nice people.
JOSEPH KEverything was good, quick and easy pick up and drop off. Only criticism would be the requirements of replacing the gas we used and how the tank was partially full (7/8?) at pick up and then trying to get it back to that exact point on the gauge without paying more for gas we didn't use or being charged more if it wasn't back to the point it was when we picked it up.
JULIE EEmployees were quick, efficient and knowledgeable! I felt like I had gone back 60 years in time encountering service station personnel who were job oriented and proud workers!
WENDELL RVery efficient drop-off process...great job!
MICHAEL MA very busy location, regarding U-Haul rentals, and yet they processed things smoothly. This was my second rental in one year, and this need was specific for a unique structure I needed to move - so in and out, and my needs were met with a very fair cost. Thank you !
STEVEN JVery nice and personable
STEPHEN JThey went above and beyond to help us with this rental. I am very grateful!
GREGORY SI have rented U-Haul equipment multiple times from them and it always is a very pleasant experience. I would not hesitate to rent from them again. Two thumbs up to all that work there.👍👍
PAUL FAlways fantastic service!
FRANK TI have rented truck from Debonos Stop and Go since I arrived to Cape Coral in 2021. And I have used them for my son, my friends who have bought houses here, and now recently, for me, doing a project in my house. They are on top of their reservations and always try to help if I needed to do changes.
JOSELITO DTrailer was not in good condition. One wheel was out of balance when speeds over 45 it had a vibration. The rear door locking bar had dropped down so that you had to lift the bar to close. Interior had a gray dust in it so at the end cargo was covered in it.
BRADLEY JContinuar con el buen servicio
VICTOR CRented a few trucks and Trailers from Debonos many times always to be met with full respect, professionalism and overall awesome people Including Owner. Don
MARTIN PDonny and the rest of his associates are amazingly nice and helpful. Great overall experience. Top notch! Frankie & Shelly Tedesco
FRANK TAlways have had a great experience at this location.
JOHN LExcelente
HUMBERTO RGreat people especially Mr Debono. From start to departure 25 minutes.Truck ran perfect no problems.
FRANCIS GBest U-Haul rental experience that I've ever had!
CHARLES MNothing, it was smooth sailing.
TYLER CVery nice customer service
JOSE CNice people quick process
JALISA PReserved moving equipment was not available leaving us scrambling to find them on the 1st of the month. My moving helper had limited time for us, and we wasted a great deal of it find the equipment at Home Depot. Because of that, we got to pay for an extra day with the truck, and do it all just my wife and I.Then the tail lamps did not work on the return trip. Then we had to return the truck in a dark muddy lot and take pictures inside of how clean it is after getting in with muddy feet to take a picture of the odometer..Never ever again.
NATHAN MBest way to move, great guys in store.
ANDREW P