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Javier Q
Customer Reviews for Debonos Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented several times from this location with no issues. Staff was always friendly and accompanied. Yesterday we rented a 15ft truck upon bringing the truck back just a few hours later (they were closed) we stopped and put gas in it at 7-11 (Nicholas and pine island) and brought it back to the 1/4 tank that was in it. This morning I received a receipt and I was charged $30.00 fuel charge and $29.95 for 5 gallons of gas. We called this am and explained must be a mistake and we filled up right before drop off and they didn’t want to hear it and was argumentative and rude. Be careful and watch your receipts !
Lou MNothing!
Jeffrey JStaff was very helpful and accommodating. location was convenient.
LOUISE DThey make the process so easy. I rent at Debono's on Sant Barbara Blvd in Cape Coral. Great people, good value and nice trucks.
SHANE CPick up and return was super easy.
Joan MVery service
Tivisier Pok
TOMASZ HThe gentleman was very polite and helpful.
david rI have used this location many times, the only one i will use even tho i lived across the street from a uhaul , The people at Debonos are friendly and efficient
DEBORAH SThey helped a lot fantastic communication and process was very smooth
joseph fThe staff was great! Rental was easy. Our truck leaked, boxes got soaked with rain water in the over cab storage area. Destroyed irreplaceable items. We put specific items up there to ensure they weren’t crushed by the heavier items. My daughter’s shadow box from my father’s funeral, for example, was loaded with water and destroyed, my daughter is devastated. Paperwork and files were soaked and destroyed. My husband informed the young man upon return and he stated that this particular truck had been involved in an accident previously by another renter. He apologized repeatedly (he was very sweet). Just stinks when you trust that your possessions are safe and they get ruined due to faulty repairs. Otherwise, it was a good experience.
Sheila AExcellent location. It is the second time I have used Debonos and they have always been excellent in their service.
WILLIAM MExcelente servicio… Muy satisfecho
RAMON MBest Uhaul location in lee county by far, always great fast service
Jose VTop notch U-Haul outfit !! We rent trucks/trailers semi frequently and are familiar with a lot of the local outfits. These guys definitely stand out as our favorite! Not only is the equipment always in safe and ready to use condition, the personnel who rent out and receive the equipment are easy to deal with, polite, and timely.
BRYAN KWhy don’t these trailers have a landing gear?
ROSS pNot really sure, Price was Great, truck was clean, AC worked truck was good on gas Super easy to walk right in and get a truck Returning was also very easy. *Maybe offer a bottle water with your rental. Lol
DOUGLAS TMy experience as a return customer was great as always! I will do business again with De Bono’s and send friends! Thanks!
CESAR NI wouldn't say this is a strike at the location if I'm being completely honest it's more of a U-Haul problem than a location problem. But requiring a two-day rental for a 3-hour drive is quite wild. I could have returned the equipment next day And you guys could have rented it out again.... But if you're going to charge me for 2 days and I can't return it for an early return refund then I'm going to keep it the full two days and it can sit with me.
Joshua YBest place to rent a truck!! They make it easy and streamlined. Would highly recommend!!
Laura CEverything was perfect the truck rental the cleanest of the truck the procedure everything was ABC return was awesome I highly recommend debono's in Cape Coral Florida to rent a U-Haul anytime
kathy bVery good customer service and help.
Scott FVery friendly professional service
Michael BContinue with customer service like this
alexei mThe service is excellent, the equipment super good
migdalia sTires eere well wworn. Had blow out about 30 miles out.
DON SWe had some issues that required additional days renting the vehicle. We communicated daily and our needs were met. I rate this site excellent!! No hesitation, I would rent again!
cindy lDebonos always takes excellent care of us and our family
Andrew MGreat service and a good patriot.
Randy TGreat team there at Dubonos!! Very well done.
JONATHAN GNothing that I can think or really. Debonos Stop and Go is conveniently located, the employees are friendly and efficient.
Clinton BThe app needs some work, when checking out the photos wouldn't load. The app should've told me to take photos and save them on my phone in case they become necessary. the self-check in and check on is too cumbersome overall. It was raining upon return and that made it more difficult to get the return photos. Otherwise, if the app worked a little better and faster, I would have given it a much higher score
Robert DThese guys are great!
laura sExcellent location for U-Haul rentals. Thank you
MARVIS WDebonos does an excellent job in keeping their equipment clean and running great! Their customer service was great!
Ernest PEveryone was very friendly.
lili tThe staff was very nice and helpful. Thank you!!
Trisha AI think everything was great so, no recommendations. Very satisfied!
Yoryelin GThis is our second time working with this location. They are fantastic to work with. Great customer service. Very convenient!
Dawn EGreat customer service
steven d👍👍👍
MARIO DExcellent people and great service
TROY WI've used these guys at least 5 times over the past couple of years. Always top notch
Russell AThey were the nicest people ever at this location
Lyndsey KFast rentals and very helpful staff
Bruce FThis is my second time renting from with this location. Friendly staff. Very helpful. Convenient location to refuel and stock up on supplies including food and beverage. Truck was clean. AC worked in 100 degree weather so THANK YOU for that.
Benny LVery accommodating and professional!
MARCIA TI have been coming to Debono's for about 15 years now and I have never ever let Me say that again never ever had an issue. That is a great track record. thank you all at Debono's for making at least one part of My move EASY.
ANIBAL VNothing everything was great except I pd for a lock that I never got
MICHELE PEverything was great.
JOHN MGood service
steven d