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DOUGLAS N
Customer Reviews for Debonos Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff at Debonos was excellent. The U-Haul system was down, but they were still able to help and get me the equipment I needed. Very friendly and accommodating
DAVID FNothing.
LISA WVery professional and courteous.
RICHARD AThe guy at this location was so rude to my husband for zero reason. We dropped the truck off on our way to work, and used the drop box. He started freaking out on my husband saying he had to check the truck and if there’s anything wrong he was charging our card. Yeah, clearly. That’s what the drop box is literally for???? Super rude and it’s annoying because this is the only U-Haul location in Cape Coral. They need a better attitude and customer service skills.
KELLY SThey made recommendations that helped us accomplish what we needed to accomplish.
Rebeca TVery easy to drop friendly and helpful.
Edward LWhen I went to get the pickup truck I rented, it wasn't available. The staff at Debonos told me it was rented and was overdue for return. They tried to call the renter, who apparently wouldn't answer the phone. They offered me an alternative: a cargo van. I had a schedule for the day that relied on the reservation I had made, so I had no choice but to accept the alternative. When I made the reservation I got a message that said "Your reservation is guaranteed or we will give you $50." I didn't even mention that to the Debonos personnel. The guarantee is probably worthless, since it's apparently based on U-Haul being at fault, and in this case they could simply say it wasn't their fault the truck I reserved was unavailable. But hey, quit taking reservations for equipment if you're not going to ride herd on the renters. Next time I need to rent a pickup truck I'll go to the airport for it, not a convenience store.
EDWARD PEverything went great! Customer service as well as the truck and the move. Thank you
CURTIS CService and location excellent
LORRAINE SThe truck roof leaked a ton of water. Our stuff was soaked. Nice!
Gary MEveryone there are nice people 😊
SARAH WMr Debono and Gia do outstanding work. I appreciated their customer focus and help.The ONLY issue I had was during the safety check of Uhaul auto hauler the person from Debonos checking the Auto Hauler lights for proper operation after hook-up did not have me turn on the Uhaul truck headlights to verify that the Auto Hauler running lights were working. It was daytime and the truck lights were set to Auto, thus the Auto Hauler running lights were not on/activated. All the turn signal and brake lights were working and verified. The issue was once it got dark on my trip, the truck auto lights kicked on and the trailer running lights did not come on making the trailer not visible for others and a dangerous situation while driving, let alone making me a constant target for law enforcement keeping the roadway safe. I stopped and contacted Uhaul roadside assistance and they were outstanding, and the Service tech was outstanding and had to run a new wire to the back of the auto hauler. It delayed my already 18 hour drive by 2 hours but all in all the issue was resolved. I was disappointed because one simple vehicle maintenance pre-check prior to customer rental put me and others on the roadway in peril, delayed my already long journey, and marred my overall great experience at Debonos Stop and Go. I will also say Uhaul roadside assistance was fantastic! Overall it was a great experience, but the equipment needs to be safe prior to rental.
REX CI filled the tank back to the 3/4 mark. But when I received my final bill, they still added a few gallons. Seems like a good way to make people not complain, but to easily make extra money.
CAMERON DDebonos is terrible, worst experience ever, the owner Don “The Bonehead” Denono is a real jerk with no social skills whatsoever, if he worked for me the first thing I would do is fire him, what a useless person to represent the UHaul brand!!!!
Randall RU-Haul always been good to me especially this last time with a one-way rental from Florida to North Carolina. The 15 foot truck I’ve rented ran great and was also great on gas. Thank you to everyone at U-Haul for everything you guys do to keep us moving and safe.
MELVIN JConvenient location, quick check in and out
MICHELE KNothing... Everything and everybody gives exceptional customer service. UHAUL SHOULD BE VERY PROUD FOR SUCH GREAT PEOPLE REPRESENTING THEIR COMPANY.
LINDA GThe team was very professional, explaining everything nice in clear and very friendly. Definitely I recommend 300% God bless
SADAY QThe location on Santa Barbara Blvd. They are great customer service, smooth, and easy transaction They are very nice and great personality I recommended to anyone
KEVIN DNothing, very helpful
JAMES WFriendly staff and quick turnaround time. If I ever need another u-haul I will be back!
ISAAC SI’ve rented several times from Debonos’ location without any issues with the reservation or equipment.
ROBERT CEverything was handled very quickly, both the rental and the return. I recommend U-haul over Home Depot any day of the week.
JOSE AHighly recommend renting from Debono's. They're a knowledgeable and experienced location with staff who care about getting you what you need!
AMANDA DHad a little issue with billing, but once I called them, it was all straightened out. They stand behind their word.
JOHN FGreat Uhaul Location. Very Accommodating !!! Have used them several times over the past 30 Years !!! Can't Say Enough.....
Edward MEasy in and out
KIRK SIf I could give your team double the stars I would. I used Page field u-haul in the past and their service is Lousy. This Cape Coral location has a Great Crew and I will do truck Rental with them for the foreseeable future. Thanks Again. You ROCK!
LEROY MGreat service!
ERNESTO GMuy buenos
RAFAEL RKeep doing the same, the service was above and beyond.
YOSVANI BFirst the gas gauge had the truck at 1/2 tank the paperwork stated 9/16 of a tank. When I returned the truck the person I was dealing with was obnoxious and wanted .8 of a gallon added to truck. Poor customer service! The right turn signal wasn’t working. Guess there is no maintenance done on these trucks with 178k miles on it. Will not use that service station again.
GEORGE JPerfect customer service
Jacob DThey were very fast and clear with everything.!! Highly recommend!!!!
Sergi REverything was excellent! The whole experience was fast and easy.
SUSAN RThe vehicle was worked excellent and had good power and it hauled the stuff and a car with ease. It handled great and I was impressed.
TERRY ZLet the customers know the office is in the Sunoco Gas Station
ERNEST SMiy bueno
MICKY QI will definitely make this my first option the next time I need to rent a truck or trailer. They knew exactly what I needed and did not try to upsell me. I remember renting a trailer from the Debonos almost 20 years ago and they were great back then also.
MARK Mvery expensive they charged me more than what was due
ISABEL DStaff very professional and helpful
ALMA DUnfortunately, I booked a Box Truck reservation with Home Depot. When I arrived, I was informed that my reservation was canceled. That was actually Great, because when I arrived at the U-haul without a reservation, I was able to get a larger truck immediately. It also cost less. The staff are also very friendly and helpful. Thank You, for saving the day. Marie, a happy customer.
MARIA RI have rented from these nice folks several times and it is always a good experience. Highly recommend this place! Michael Lord
MICHAEL LCalled in advance for a truck. The day I needed to use the truck it was ready. The truck size recommendations were perfect for what we had to load up. Checking in and out was such a breeze.
ROHAN KNothing.
BRUCE Hsometimes checking in/out time can be a little long
STEPHEN C