Excellent customer service from this location. Equipment was in good condition, and staff was friendly and helpful.
STEVEN S
Customer Reviews for Deforest Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck stop is busy, they didn’t want to come out and unhook or inspect the trailer. Acted like I was an inconvenience to them. Would not use again.
David MI had rented a 6x12 trailer, which I was towing with my Chevy Suburban. The trailer staging area is not flat, and the attendant at the location is disabled, so he provided limited help connecting and no help disconnecting the trailer from my truck. The tongue weight on a 6x12 is significant and, with the slope and only a 2x4 board that I found to use as a wheel chock, it was very difficult to get the trailer to release properly from my tow hitch. I ended up hurting my shoulder while trying to get it lifted off and released. They need to provide proper support and equipment for safe load and unloading of the equipment.
GREGORY MI had trouble getting the Uhaul check in app to work and the guy working there was not informed about the Uhaul stuff. Then the movers didn't show up because they didn't have a ride to get to my house.
Austin CTrailer wasn’t clean when we picked it up. Otherwise it was fine.
GREGORY SAbsolutely terrible customer service. Extremely rude assistant manager. Far from helpful.
JAMES FAppreciated the self-checkout.
JOSHUA BGreat location, equipment was clean and staff were friendly. Hard to tell where to go for pickup, the convenience store or semi shop so some signage would help direct.
ANDREW DDrop off was great. they are a new drop off company.
EVELYN BWe reserved a truck for pick up in Baraboo, WI and had to drive 40 miles to pick it up. We were given extra miles for it but it wasted 2 hours of our time and we had to drop it off 24 hours later, no extra 1.75 hours for our extra drive to pick it up.
Melinda P