I had trouble getting the Uhaul check in app to work and the guy working there was not informed about the Uhaul stuff. Then the movers didn't show up because they didn't have a ride to get to my house.
Austin C
Customer Reviews for Deforest Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer wasn’t clean when we picked it up. Otherwise it was fine.
GREGORY SAbsolutely terrible customer service. Extremely rude assistant manager. Far from helpful.
JAMES FAppreciated the self-checkout.
JOSHUA BGreat location, equipment was clean and staff were friendly. Hard to tell where to go for pickup, the convenience store or semi shop so some signage would help direct.
ANDREW DDrop off was great. they are a new drop off company.
EVELYN BWe reserved a truck for pick up in Baraboo, WI and had to drive 40 miles to pick it up. We were given extra miles for it but it wasted 2 hours of our time and we had to drop it off 24 hours later, no extra 1.75 hours for our extra drive to pick it up.
Melinda P