Got scammed out of $254.26 because the clerk was dishonest. Before signing the contract and proceeding with the rental of the truck, we asked clearly and twice if we could return the vehicle to any U-Haul (which is their policy, but we still confirmed in case). After returning the vehicle to a closer location to where we moved, we were slammed with a $254 Wrong dropp-off location charge. Support is dodging us and referring us to the regional manager, who is impossible to contact. Overall, the worst experience we've had with U-Haul. Will not be using or recommending ever again.
FARTUN O
Deforest Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De forest, WI 53532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location didn’t use their key box so instead of pickup time and using online check in I had to wait until they were open. Not a huge problem but would have been nice to know so I didn’t have to drive there twice for the pickup.
Jeff KCould not take a picture and upload it. Frustrating. When I pressed the camera/picture icon lower right nothing happened.
PATRICIA LPick up and drop off both went smoothly. No issues at all!
KAYLEA WNo signs of who to speak to after dropping off trailer. After trying the cashier at 3am, no one trained him on the procedure or understandings of what to do when people drop off trailers. The information on the uHaul printed contracted could have at least had a simple step by step of how to correctly drop this trailer off to best avoid complications. People at the counter were kind, one person was eventually found that had some knowledge of the trailer and drop off procedures. Uhaul app anf uhaul website were also not helpful or clear on how to simply and correctly drop off a trail and complete the process.
ALBERT M