We were scheduled to pick up the truck at 9am. We were there at 9am, but had to wait a few minutes for the manager. There was another person in front of us also waiting to pick up a truck so when the manager finally got behind the counter we had to wait for him to take care of the other guy in front of us. By the time we got the truck and left the parking lot it was about 9:20am. We said we needed it for 4 hours. We came back with the truck at 1:10pm, my husband went inside to drop off the key and the guy told him he needed to first fill it with gas. After filling it with gas and parking the truck, the time was now about 1:20pm. On our way home I looked at the receipt that was emailed to me at 1:21pm and I saw they charged us $20 for “After hour return.” I know $20 is not a lot, but it’s the point of it. We rented the truck for 4 hours and that’s the time we had it for. It was not our fault that the manager was not there by 9am and we waited in line to get the truck. We will not be renting anything from U-Haul ever again.
Robert Y
Deforest Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De forest, WI 53532
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Customer Reviews
- 3.5 Average Customer Rating
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Great experience
william wThe hidden cost of $20 for dropping off the Uhaul out of normal operating hours is unacceptable. We returned the truck a day early to allow them to utilize it for another customer but rather than get credited, you actually pay additional fees. You would think Uhaul would want to have the truck back as soon as possible to generate revenue but I guess charging a return fee is free money, since the business was already open and it requires no additional overhead. Unsatisfied with the move in it's entirety, would not recommend using Uhaul in the future. There price looks good compared to other competitors but hidden costs and service does not make them a preferred vendor.
CHARLIE RGot scammed out of $254.26 because the clerk was dishonest. Before signing the contract and proceeding with the rental of the truck, we asked clearly and twice if we could return the vehicle to any U-Haul (which is their policy, but we still confirmed in case). After returning the vehicle to a closer location to where we moved, we were slammed with a $254 Wrong dropp-off location charge. Support is dodging us and referring us to the regional manager, who is impossible to contact. Overall, the worst experience we've had with U-Haul. Will not be using or recommending ever again.
FARTUN OThe location didn’t use their key box so instead of pickup time and using online check in I had to wait until they were open. Not a huge problem but would have been nice to know so I didn’t have to drive there twice for the pickup.
Jeff K