Customer Reviews for DeKalb Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DeKalb Depot

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MICHEAL A. on

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Alan S. on

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William R. on

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The only thing that would make it better is if there was no cost.

Marcanthony K. on

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The sales associate added insurance without asking me. When i asked why he did this he said he "didnt even like talking about insurance" and insisted on leaving the extra charge on my account. I asked for a dozen pads and recieved none. I also looked online to book and uhual claimed they didnt have a location in woodbury so i rented A truck 20 miles away and then I get to my destination and there is literally A uhaul 400' from me. Im highly upset i wasted gas, time, and mileage because of this. I use uhual often as i own a small moving company and require extra trucks often but im very dissappointed with this experience overall.

Martha L. on

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Nothing more needed

raymond G. on

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John M. on

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JAN B. on

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Great Customer Service & Efficiency.

theresa M. on

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Ralph F. on

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Daniel F. on

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Robert W. on

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Customer service was excellent. I enjoyed the interaction. Thanks!

Robert G. on

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WAYNE WAS TOP NOTCH, EXTRA HELPFUL AND VERY PROFESSIONAL. CAME THROUGH ON EVERYTHING. NEW 29 FT. TRUCK WITH CRUISE WAS GREAT FOR LONG TRIP FROM TENNESSEE TO MICHIGAN. PULLED THE 8 X 5 TRAILER ALONG FANTASTIC TOO. TWO BIG OL' THUMBS UP!

Vanessa L. on

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Ralph F. on

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Charles K. on

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Excellent customer service!

terry B. on

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terry B. on

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Joseph N. on

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kristen L. on

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Needed rental on short notice and folks at DeKalb Depot were able to help us out. Very pleasant to work with.

CNERYL C. on

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jennie W. on

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Only thing is, there was a bad smell in the truck. But other than that everything was great.

ROBERT B. on

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The gentleman was very helpful polite and knowledgeable. I would recommend this DeKalb location to anyone and everyone

Jason H. on

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Combine rental contracts automatically to accommodate drop offs at the same location automatically .

Donna H. on

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Great place to rent... Very friendly and helpful

Jeffrey D. on

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The man in Smithville was incredibly helpful. I keep having excellent service from U-Haul. I still have two more trips to make and both will be with U-Haul rentals. Thank you

Damian L. on

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No changes recommended. The location was great, the guy who runs the business where the uhauls are located was very friendly and helpful and the truck was in prime shape.

Eric B. on

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PATRICIA L. on

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Customer service was exceptional.

Dewey V. on

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marisa H. on

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MIKE W. on

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No improvements necessary. Mr. Cornelius was outstanding.