Customer Reviews for DeKalb Depot
(U-Haul Neighborhood Dealer)

152 reviews

3225 Nashville Hwy   Smithville, TN 37166

(615) 215-6567

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 215-6567

3225 Nashville Hwy
Smithville, TN 37166

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
2.0

Uhaul to give a refund if the customer brings the truck back a day or 2 early.

Terry B. 
Rating:
5.0

Great service from this location, always.

MATTHEW M. 
Rating:
5.0

Sweep out the truck.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Wayne delivers excellent customer service with a sense of humor and is great to deal with. Very detail oriented, ensuring safety and coaches/communicates tips well.

Thomas C. 
Rating:
5.0

Nice rental yard with plenty of room to maneuver vehicles and trailers. Original drop off location could not accept the trailer due to an unsecure storage area, but this location took care of my needs without hesitation and any additional charges. Highly recommend this vendor.

wayne R. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ARLIN J. 
Rating:
5.0

We were treated with respect and Mr. Wayne assisted us with any concerns.

Katina S. 
Rating:
5.0

Customer did not leave a comment.

Seth R. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

GRANT P. 
Rating:
5.0

The owner normally isn't open on Mondays and made an accommodation so I could pick up my truck. I've rented from him before and he's extremely helpful with all the needs of renting and moving. I highly recommend using Dekalb Depot.

Patricia L. 
Rating:
5.0

Always great hometown service!!!

William H. 
Rating:
5.0

Customer did not leave a comment.

LILA W. 
Rating:
5.0

Always a pleasure doing business with the Depot!

William H. 
Rating:
5.0

I would actually say nothing, the customer service at this location is best in the country no doubt.

GREGORY H. 
Rating:
5.0

Wayne is such a pleasure to work with.

Steven K. 
Rating:
5.0

great service, very friendly, would recommend to friends and family

Anthony R. 
Rating:
3.0

When I spoke to the uhaul rental down the street from me in Woodbury, TN she said apply online and we will work on getting the right truck down here. When my confirmation came that the truck would need to be picked up in Smithville, I was surprised and a little frustrated at having to secure a last minute ride to go retrieve it, but I understand that everything doesnt go as planned and shrugged it off. The man at the counter was very friendly and went out of his way to show me everything about the truck and gave me extra mileage for my trouble. 2 days later I have loaded my truck and start off on my 11 hour journey to Arkansas and quickly realize that the ac works intermittently. It was 92° that day and on my 11hr journey there was maybe 2hrs of working ac combined of 20 minute bursts every few hours. It was an awful sweaty drive and at some points so hot I felt myself passing out and would have to pull over.

Charles P. 
Rating:
5.0

Great job

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Great friendly place to rent. Easy in and easy out.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Cannot think of a thing!!!

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla F. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

doris G. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Keaton M. 
Rating:
1.0

Representatives need to monitor 3rd party locations more! Equipment needs to be maintained better!

Christina C. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Wayne was personable,efficient, and helpful.

John S. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL A. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

The only thing that would make it better is if there was no cost.

William R. 
Rating:
1.0

The sales associate added insurance without asking me. When i asked why he did this he said he "didnt even like talking about insurance" and insisted on leaving the extra charge on my account. I asked for a dozen pads and recieved none. I also looked online to book and uhual claimed they didnt have a location in woodbury so i rented A truck 20 miles away and then I get to my destination and there is literally A uhaul 400' from me. Im highly upset i wasted gas, time, and mileage because of this. I use uhual often as i own a small moving company and require extra trucks often but im very dissappointed with this experience overall.

Marcanthony K. 
Rating:
5.0

Nothing more needed

Martha L. 
Rating:
5.0

Customer did not leave a comment.

raymond G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great Customer Service & Efficiency.

JAN B. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer service was excellent. I enjoyed the interaction. Thanks!

Robert W. 
Rating:
5.0

WAYNE WAS TOP NOTCH, EXTRA HELPFUL AND VERY PROFESSIONAL. CAME THROUGH ON EVERYTHING. NEW 29 FT. TRUCK WITH CRUISE WAS GREAT FOR LONG TRIP FROM TENNESSEE TO MICHIGAN. PULLED THE 8 X 5 TRAILER ALONG FANTASTIC TOO. TWO BIG OL' THUMBS UP!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa L. 
Rating:
5.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

Excellent customer service!

Charles K. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Needed rental on short notice and folks at DeKalb Depot were able to help us out. Very pleasant to work with.

kristen L. 
Rating:
5.0

Customer did not leave a comment.

CNERYL C. 
Rating:
5.0

Only thing is, there was a bad smell in the truck. But other than that everything was great.

jennie W. 
Rating:
5.0

The gentleman was very helpful polite and knowledgeable. I would recommend this DeKalb location to anyone and everyone

ROBERT B. 
Rating:
5.0

Combine rental contracts automatically to accommodate drop offs at the same location automatically .

Jason H. 
Rating:
5.0

Great place to rent... Very friendly and helpful

Donna H. 
Rating:
5.0

The man in Smithville was incredibly helpful. I keep having excellent service from U-Haul. I still have two more trips to make and both will be with U-Haul rentals. Thank you

Jeffrey D. 
Rating:
5.0

No changes recommended. The location was great, the guy who runs the business where the uhauls are located was very friendly and helpful and the truck was in prime shape.

Damian L. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer service was exceptional.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

Dewey V. 
Rating:
5.0

Customer did not leave a comment.

marisa H. 
Rating:
5.0

No improvements necessary. Mr. Cornelius was outstanding.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

DAMI F. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

MICHEAL A. 
Rating:
5.0

Nothing. Wayne was super nice!!

Dianne S. 
Rating:
5.0

Wayne was the BEST!

GAYLE E. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

BERNADINE O. 
Rating:
5.0

Wayne is careful in all the details of the rental and remains humerous thoughout our visit. We plan to use his rental site everytime we need to.

James B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
3.0

I was given a tentative bill of $89 that was with 25 miles I actually only used 10.2 miles was charges $99. I was charged $24 for gas. I went 10.2 miles that was ridiculous...

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

We were more than satisfied with our experience with this U-haul center. The friendly, helpful service will bring us back in the future. It was a pleasure to work with this customer oriented service center.

James B. 
Rating:
5.0

Great place to drop off vehice.

Rick K. 
Rating:
5.0

Give them donuts and beer. Seriously, the man was very accomodating and efficient.

Vince P. 
Rating:
5.0

Nothing

robin R. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

A great person to work with very easy

Terry C. 
Rating:
5.0

Rented a 6x12 enclosed trailer, comes without jack......bad deal!!! It is too heavy for one person to pick it up and unhook it.....had to call a friend to come help me, but I shouldn't have to!! I may no rent this type of trailers again, I don't need a shoulder or back injury.

WILLIAM B. 
Rating:
5.0

nothing all was really good at this location. very friendly

Jimmy D. 
No reviews have been submitted for this location.

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