No one was at the office when they were supposed to open. I had to call the number to remind them that I had a reservation for a 26 foot truck and a trailer for my car. When the worker showed up she didn't even have my whole order, just the truck. She directed me to go to a different U-Haul rental site to see if they had a trailer for my car. She didn't even call around to find a site that had one. Luckily, the first U-Haul I went to had the rest of my order. I'm very angry and I think that the person who was in that rental site should be fired. She acted like she just didn't care and couldn't be bothered and she didn't even offer an apology or explanation about why she wasn't in the office during business hours and for not having my reserved order. She gives U-Haul a bad name. As long as she is working for U-Haul, I will never refer anyone to that site.Clarence M.
(U-Haul Neighborhood Dealer)
Smithville, TN 37166
- Tue–Sat9 am–4 pm
- Free towing inspection
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Smithville, TN 37166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The wait time WITH A RESERVATION was over an hour. In line. Online check in didn't work.Jenifer G.
Professional and friendly staff.JAMES W.
The check in website was broken and would not let me check back in the equipment when i submitted a photo.Thomas C.
The manager onsite was wonderful and kind. You got a good person on your team (Dwayne)Keith V.