The people is so nice and very respectful!
FRANK D
Customer Reviews for Dellwood Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas cap was broken off so therefore I was unable to fill the gas back up and I called customer service and they said they would note my account. I hope I don’t get charged for the little bit of fuel used, I have pictures of the truck before, after and at Wawa for proof
BRIDGET CNice Guys
DAVID WP/u new car dollie, strap broken, was told to take to another location to change and they refused and said I need to return and rent their equipment. Took it back to original location and suddenly they found a strap to replace it with. This was over 3 hours to deal with this. VERY UNHAPPY!!
TOMMY CGood
JOE GGood people
FRESNEL BFriendly amazing customer service highly recommend. The two gentlemen are very welcoming and they make you laugh and smile. Highly recommend this location.
WANDA GGood service
LARBI BQuality customer service
ANGEL MAwesome customer service
WILLIE RFriendly staff... Comedy show ..
MARCO TI had one trailer on my prior rental that had a right rear upper marker light out. Other than that I always have a great experience and the equipment is always safe and in good condition.
GRZEGORZ KThank you!
Mercedes ADropped off on a holiday. The facility was closed. Did not interact with employees.
Shawn CGood
MIGUEL RServer was excellent as always
JOSE GFront left head light low beam not working… please fix it
ARTURO SThis guys that don't even have any badge identifying them one of them working in a mechanic shop next to the place the one who attended me in unprofesional dressed clothes . I did rent a truck yesterday 07/18/2024 contract # 90477723 vehicle id DC30805 for one day , I did return the truck last night at the moment to pick up the key , he didn't told me anything about where to drop off the truck key intentionally so the place is very dark at night they don't have plenty of illumination , a guy walking around this place looked to my suspicious so I decided to take with me the truck key and bring it back today to avoid any risk of being in danger . At the moment of dropping the key they told me that they have to charge me for another day because I brought the key late even when I know that they have extra keys in case of that someone else rent the truck. I always had a great experience with U haul in Frederick MD THATS WHY WHEN I HAVE ANY MOVING OR STORAGE NECESITIES I CHOSE U HAUL BUT WITH THIS ACTION I'LL CONSIDER ANOTHER OPTIONS .
Norman MIn my experience, everything was excellent as well as friendly. Thank you.
Eddie MGreat customer service
micheal dA quicker return process. Unsafe environment taking pictures at night to close out rental.
ERIC STruck sound like it would broke in pieces any moment
DANIEL SExcellent service and personnel
NESTOR OWe really enjoyed talking with the guys in the office. Very helpful and very accommodating. The stories that they shared were very entertaining, it felt like we were home. Great job Dellwood!!!
chad cKEEP GIVING THE EXCELLENT SERVICE.
GUILLERMO FExcelente
leandro vThere nothing to improve... This location was great... Will use again..
Lulrika PCustomer service was very good. Glad you had someone who speaks spanish, he was very polite and helpful.
milagros hI was charged twice and never got refunded for the second charge very pissed off
maria VThe service was incredible
Blanca MExcelente atención!!!!
jose mGood I like 👍🏼
gozalez gThey don’t respect customer
Gerardo SNice and fast service truck is in good condition
Carlos OBueno 👍
alexander qExcelente servicio
Keilys CCan make it easier to find the key drop-off spot.
Gavin GThis should not be a drop off location. It is a very tiny and scary looking tow company with no real parking lot. We literally just had to leave the truck and trailer out front. We dropped off after hours so I can’t speak for staff but I would be afraid to drop off here at night or alone.
William SThe guys were friendly full of wonderful energy made the experience fun and so easy!!! Thank you for all your help!!!
janet rWhen I got to the place it was closed so I can’t say anything about them.
Rafael AEverything worked out just fine
Colin FFriendly service
Alma DExcelent service
LEONARDO RSo good.
Jorge r