There are couple of things that I would like to inform to make things better for other customers. When I made a phone call to make a reservation, I chose the option and someone answered the phone right away. When I went to drop off the vehicle, that was not the case. I chose the option for drop off key instructions and the waiting time to get someone on the phone, was gonna be over an hour. It was raining pretty bad outside and I was not able to see any UHAUL signs at the office front door or a drop off key box.While walking near the front door trying to see if someone was inside, I noticed another UHAUL key on the floor inside the office that was probably used by another customer. I ended up dropping the keys off next to those through a hole on the glass door, but was concerned not knowing if this was the correct area to drop them off. I also wanted to mention that I used PENSKE in the past and never had to take photos at the end of my moving day. I parked the truck and drop off the keys in a drop off key box. The process with them was simple. Also, I received a phone call from someone from UHAUL, who asked me if I needed an additional day due to the vehicle not being returned. I explained that the weather was really bad for 2 consecutive days and I was not able to drop off the truck due to having furniture inside. Noone seemed to care about the situation and all they wanted was to inform me that there was an additional charge.
Juan M
Customer Reviews for Dellwood Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Son excelentes.
Jose BBesides being overcharged for gas after I left it more than how I got it. Staff was amazing and great !
Victoria VAnithing
CESAR CFantastic. Bennie and Lyle are wonderful. Experienced, efficient and personable. Nothing but compliments for these guys. They're my 1st choice and best recommendation.
Carolyn HMuy amable el personal y confiable
WIDNELIA GEverything is good
rosa rStaff was awesome and knowledgeable. Thank you.
John RGreat service
raymond rFast and friendly service. Truck was ready to go by the time I finished the check in process. Also flexed to my changes in pickup time.
Christopher OGreat customer service
raymond rGreat crew, now lower the mileage charge and we can do more business.. Thanks
Robert CLo recomiendo al 100% excelente servicio y atencion
LUIS SStaff was friendly and helpful. The entire process to pick up the truck was quick and easy. I would recommend this location to others.
Albert VExcellent people, they help us a lot. Thank you for everything.
ANDRES ANothing.. everything was easy and quick.
Jeferson CI always go there great service & customer service
Alberto MTodo me pareció bien
PAUL LGreat staff to work with - very easy and quick.
STACEY LBoth of the men that helped me was very helpful very nice and professional I really do recommend this location very easy process
RANEKE TExcelente Lugar de renta ,buena atención, Truck en perfectas condiciones. En otro momento lo volveré a rentar en el mismo lugar. Lo recomendaré ,a más personas…
SERGIO GUn excelente servicio y muy buena atención al cliente 100% los recomiendo
LUIS PBetter communication of the office staff. However, the person who assisted me to connect the equipment to my RV in the parking area was very efficient.
Jacques PExcellent truck and smooth to drive, the place that I picked it up they treated me really well and and respectful very good customer service. And gas very economic too!
ZULEYKA GGood
JUAN PAmazing, everything good, thank you!
SIMON RTodos perfecto y muy buena atención
LUIS GFriendly and helpful
MOSES SGreat, helpful and friendly people!!!!
ANTHONY ABenny was exceptional, thank you!!
NINA CAdd signs where to drop the keys. It was really hide, and it was not a drop box
Mairefrans BGreat customer service
JUAN MThe service and Everything super
WINIE CExcellent service. Very helpful & friendly.
Rafael MThank you everyone
ROBERT Ssuper friendly
WILLIAM CWas closed
NESTOR CWhen we picked up the trailer they were very friendly and said they would check the trailer for us so there was no need to submit pictures they would take care of it. They checked the light on the trailer and everything before we left the lot. When we got home to load it up, less than 3 miles away. We noticed the tread on the tire was in bad condition. There was a big chunk missing and the inner tube was showing. This trailer was not properly inspected prior to pick up and when I called to make them aware they said I could go to a U-Haul location and switch it out and that was not the case. We were forced to call roadside assistance to come repair it.
ZACHARY BFueron muy amables y me brindaron un exelente servicio
HERNANDO QGracias por su amabilidad y ayuda a todo siempre alegre
MERY GGreat customer service/
Gary NThank you
DUILIO MSo nice! So helpful. Ridiculously positive experience. Would hesitate to rent from this company again!
DANIEL RNothing everyone was kind very helpful great customer service.
David RGreat customer service. Very smooth process picking up truck. Recommend this location to all!!!
Consuela BTurned equipment in after hours.
ALEXIS DLocation was a little difficult. Service was good. Tire ratchets on trailer could be kept in better condition or replaced.
DAVID GAmazing, friendly customer service
WANDA SExcelente servicio y amabilidad
MERY GThe location and attention were excellent. But the vehicle I rented was very dirty and with a very unpleasant smell. The left front light doesn't work.
RAIMUNDO VIt worked for what I needed it for, but the unit had a strange smell, it actually smelled bad, and they gave me a quarter of a tank, which was 60 miles, and on the bill they charged me $30 for 7 gallons of gas, and a $30 fee for them to go and put gas in it. It seems too much, I wouldn't rent there again.
WANDERLYN MLocation was great. The guy inside was hilarious and definitely made for a great experience.
Jimmy CMuy buena atenciones y servicios
JAIRO RGreat customer service. Great people to work with! Highly recommended!!!
CRYSTAL GIt was truly a beautiful experience there. Both of the gentlemen were so nice and friendly and very funny. Really made my experience excellent!!
LANETTA RProfessional in the way they conducted business.
DENNIS JMaybe next time don’t mix my order with someone else
HARITH AExcelent Service
IAN D