Customer Reviews for Delta Mini Mart No 15
(U-Haul Neighborhood Dealer)

706 reviews

1201 Cooktown Rd   Ruston, LA 71270

(318) 255-7040

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 5/22/2022: Closed

Services at this Location:

Contact Us

(318) 255-7040

1201 Cooktown Rd
Ruston, LA 71270

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 5/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good service

mitul P. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

nick G. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Alton R. 
Rating:
4.0

The equipment was fine. The online checkin was a joke. It took over an hour from the time I arrived to be able to leave the location. I had people waiting an hour before I arrived for them to help me move.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Daniel Davis K. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

N/A

HAROLD G. 
Rating:
5.0

always a pleasure working with this uhaul dealer.

Denise F. 
Rating:
5.0

Everything was excellent, service was far beyond my expectations!!

Rupert J. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
5.0

My go to place for UHAUL rentals!

Denise F. 
Rating:
4.0

Customer did not leave a comment.

Annie R. 
Rating:
4.0

Open a little earlier.

Clifton G. 
Rating:
5.0

Customer did not leave a comment.

Miranda P. 
Rating:
5.0

Customer did not leave a comment.

RAMON P. 
Rating:
5.0

always enjoy renting my Uhauls from Alan

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Anastasia W. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Nothing , everything was great. Awesome service.

DENISE H. 
Rating:
4.0

Customer did not leave a comment.

Kristie J. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
1.0

Owner was rude over the phone. Told me if I wasn't there on time that I wouldn't be getting the trailer. Once, I was there he stated that I had the wrong size ball. So I had my Mother-in-law bring hers. When she got there the owner told us to wait until he was done with what he needed to do. It wasn't long but rude nonetheless when somebody is paying for your service. The owner then proceed to hook up the trailer and basically moved around in an angry or frustrated manner.

Logan W. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
4.0

The truck was not in good working order. The truck had to be jumped off each time. The service representative was extremely nice to deal with.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Friendliest and cleanest UHaul location I have been to.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
2.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
3.0

Customer did not leave a comment.

Gary O. 
Rating:
4.0

Mirrors loose, mini mart employee did come to my house and repaired.

John H. 
Rating:
5.0

Customer did not leave a comment.

Ventric F. 
Rating:
5.0

always try to do business here.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

This location and owner are fantastic, never figured out how to get uhaul location to work but owner helped me even after hours, no problem

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

rex Y. 
Rating:
5.0

Always come through for me!

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
5.0

Made it there I guess after they closed. Still was able to drop it off.

David J. 
Rating:
5.0

Extremely nice and quick with hook up of trailer.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Customer did not leave a comment.

Meg R. 
Rating:
5.0

This particular location has become my location of choice. It is easily accessible, customer service is great and the staff are professional and friendly.

PAUL W. 
Rating:
5.0

Everything was great!

Jerrica B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Great experience

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Nothing

Tierney F. 
Rating:
5.0

Customer did not leave a comment.

frances G. 
Rating:
5.0

Uhaul had oil/grease on the floor

GREGORY G. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Bret G. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The interaction and rental experience was a great.

ODELL R. 
Rating:
5.0

Customer did not leave a comment.

Ke'Asia G. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

JODY B. 
Rating:
5.0

Great service

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The U-Haul guy hitched the trailer and checked to make sure all was in working order.

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

The staff was friendly and answered any questions I had. Convenient location. Very busy location but was in and out in a reasonable amount of time.

Dominique D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

No one there to help with trailer

JOHN S. 
Rating:
1.0

Improve your service. The truck was dirty when I picked it up and y'all have the nerve to charge me a cleaning fee?! Not only that, y'all owe me $50 because my truck I reserved in Monroe was not available and I have yet to hear anything regarding that. I had to drive an HOUR from the house we were moving from to Ruston to pick up a completely different truck because y'all gave someone else the one I rented. It's so cool that y'all want to charge me extra for extra mileage when it was YOUR FAULT. I will NEVER use U-Haul again or recommend this company.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

jack B. 
Rating:
5.0

Didn't have any boxes, wrapping paper, or tape.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Schuyler L. 
Rating:
5.0

Rather than me having to wait he checked the equipment out and let me go. He said he would straighten it out when the system came back up. No hassle. True customer service.

ALVIN F. 
Rating:
3.0

Staff was friendly and expecting me and had my rental ready. Rating only average for two reasons. 1) I had to wait a long time to be waited on. There were several other rental customers at the same time. I was not neglected, just a long wait despite my reservation. 2) I did the check-in process online a couple of days before my rental. From my perspective, that added NOTHING to the rental process. I had to answer the same questions at the rental process that I had answered previously. One other issue, not related to the location at all, was that I needed a "pigtail" for my light connection. My truck is prewired for lights, and the trailer connection was fixed about 2' from the bumper. Luckily, I had a pigtail, but I would have been upset if I could not pick up the trailer because I had no light connection. U-Haul should make that clear on the website.

Tim G. 
Rating:
5.0

Alan was great. They were trying to take the truck but honored his word WTG Alan

Gregory H. 
Rating:
5.0

Good job......thanks

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Brock H. 
Rating:
5.0

Customer did not leave a comment.

SONJA D H. 
Rating:
3.0

Speed up the rental process

Reggie M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Jermaine B. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

I Love this uhaul place because they are friendly people that know how to talk& treat people..

Angela B. 
Rating:
5.0

a great experience- very easy and friendly staff! thanks so much!

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Great customer service . Van in good condition. Thank you. 1/31/2021

Eugene P. 
No reviews have been submitted for this location.

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