Andre did it, again, top customer satisfaction, thanks
OK O
Audio Concepts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ruston, LA 71270
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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We where suppose to pick up at a location in Ringgold, Louisiana. The place is called Sweet Treats and Grilled Meats. I told someone from customer service days prior that this location is not reliable but they said they could not switch pick up. That morning the truck and trailer where at the location but no one there to get the key from or fill out paper work. It was a huge inconvenience. I called customer service that morning at 10:30 with pick up suppose to be 8. They had the place Audio Concepts bring me a truck and trailer. This gentelmen was a huge help and did a great job. This made us get the truck at 1:30 but he was kind a delivered it to the house.
Daniel SI made the reservation online which I was hoping would be an easy process but it would not allow me to pay online, it just was the option to put a card on file. After I made the reservation, I called the California Avenue location at 10 am, the advertised opening time online, just to make sure they had the reservation and the trailer since we were driving 3 hours to rent this trailer. I kept calling and calling but no one ever answered. After about 10 minutes, I stopped and then about 11 I called again. This time a guy answered and said yes he has the reservation and the trailer. I called the California Avenue location again a little after 1 and spoke with the same guy to let him know that we were running late and he said he will be there until 2. Not once in either phone call did he say I called the wrong location. When I arrived to the U haul place about 120, on California Avenue, I was told that I was at the incorrect location, I should have gone to the Service Road location. Why did he not tell me this when I we spoke on the phone either time? When I went to the Service Road location, the door was locked, the "Open" sign was off and there was another renter was hanging around outside. He said that no one was there and he had been waiting for a bit to get his reserved truck. I called the guy back at the California location who called another person to figure out where the employee was of this location but he couldn't figure out so he told me to come back and he will get me one that he had. I went back to the California Avenue location and arrived about 1:40. Once I arrived at the California location, it was an additional 35 minutes that we had to hang around since the computer system was down and a payment needed to be made since it wasn't made up front at the time the trailer was reserved. Again it was because it was not an option that the site gave. Finally, the system was back up and he was able to charge $82.14. During this time of hanging out the guy seemed a bit friendlier than on the phone but I think it is because he felt bad for us waiting around. I asked how to get the trailer on the hitch and he said that we would have to lift it up. When I asked if he did that he was not excited about helping but did it since he was closed anyway. I am not sure what the expectation is for this since this is the first time but shouldnt this be part of the process? The Service Road location was a little more spacious. The California Road location needs a lot of help. The very small parking lot is full of potholes, the inside didn't have the lights on for some reason and it looked like it was ransacked and in desperate need of a good cleaning, organization and help. This is my first experience with renting a trailer from U haul and I was pretty disappointed to see that this is what can be expected from a national company. Please let me know if you have any follow up questions.
Michael LTo muddy and dirty
Mikeshia WAndre set me up with a 15ft uhaul truck rental that perfectly suited my moving needs. Great guy, great rental experience, I'll be back & will spread the good word.
OK O