Customer Reviews for Depanneur Servi-Express Rawdon
(U-Haul Neighborhood Dealer)

Rating:

5.0

A very good person

Rating:

5.0

Great service and location

Rating:

1.0

Trop de frais et trop dispendieux à comparer avec discount je recommande discount

Rating:

5.0

...

Rating:

5.0

I understand that this was a moving truck, but that dirty, unacceptable.

Rating:

1.0

I dropped the truck after opening hours and since i only droved 8 miles i filled it with approximately 1 gallon (6$). Even thoughi did it they charged me 20$ for gaa the next mornin.

Rating:

1.0

The truck had a hole in the floor, we almost injured ouselves. I could not open the driver door from the outside with the key. The person in charge of the business from where i picked the truck was not compehensive at all and was aggressive when i tried to explain to him all the problems. Very bad experience. Some of my things fell during the ride because of the hole on the floor.

Rating:

1.0

Uhaul made a mistake at the reservation and made two for one with that reservation : 78902817 , one for Alexandra Lagrois with the adress 931 Principale St-Come Quebec, J0k2B0...and one for Patrick Martin 3273 18 e ave, Rawdon Quebec, J0K1S0 I called to correct it and said that it's very important to be for ALEXANDRA LAGROIS WITH HER ADRESS. The person said don't worry everything is ok, but when they combine the folder, it was the good name but the driver adress, thing I saw only when I got my final bill. I picked up the truck at Provisoir Rawdon and the person was so mad with me for every questions he talked so lound to me and said...This is my store, I decide how I do my stuff it's not U-Haul.. And when tried to call U-Haul went a get my bill to correct the adress nobody can,t do anything for me even if It was your system mistake...I ask for an email with the correction on it, I kind of...our system had a problem and the adress on the bill should be: 931 Principale St-Come Quebec, but they put the one of the driver person. We are sorry about that inconvienience... I would be happy with that but now I'm very desapointed because no one can,t do this to me....

Rating:

3.0

Mauvaise expérience a la location une fois arrivée sur place. La pré-inscription ne sert strictement à rien... On nous a demandé de répondre aux mêmes questions sur place. Par contre, on a eu affaire a une autre personne au retour et ça c'est très bien passé ☺️ donc ça au moins fini la journée de déménagement sur une bonne note.

Rating:

2.0

Keep the same pickup adresse, make sure the equipments ordered are in the truck, and make sure the truck has heating in the cabine. Same problem with the return address.

Rating:

3.0

litle bit expensive

Rating:

5.0

Good

Rating:

5.0

Chaque fois que je loue un de vos camions ils sont toujours très propres et j'aime ça merci à tous!

Rating:

5.0

La dame a été hyper gentille!

Rating:

1.0

Ces toujour differant reponse peux importe la personne qui repond au telephone

Rating:

1.0

On nous a fait un prix et il n’a pas été respecté. Nous avons payé 85$ de plus de ce qui était convenu.

Rating:

1.0

Beaucoup trop cher et compliqué au retour!!!!

Rating:

4.0

C’était parfait! Seul détail, indiquez quel type de carburant à utiliser. Merci.

Rating:

4.0

Need to have better informed employees. I mentionned on the phone I needed a 4wd pickup and the lady said yes. When I arrived I realised it was only 2wd. When I asked the person at the counter, she sent a message to a supervisor (I think) and he replied that the truck was AWD despite not having any front driveshaft or differentials. I was able to carry out what I needed to do anyway but it would have been nice to know in advance since I specified i'd prefer 4wd.

Rating:

1.0

Quand c’est le client qui doit porter le camion pour changer un pneu pendant sont temps de location alors qu’il devrais être fait hors des temps de location c’est certain que je recommanderais jamais ce lieux ni U-Haul je suis très mécontent du service médiocre offert

Rating:

1.0

Customer service was terrible, not helpful at all, would never use this service again1!!!!!!!!!!!

Rating:

5.0

I got to the counter just to learn that the rate I was quoted doubled because of the time of year I was renting. This is highway robbery and should be illegal

Rating:

2.0

Camion pas à la auteures de mes attentes Très sale à l’intérieur et dans la boîte Suspension très faible Ainsi que les freins Après plusieurs locations avec vous c’est le pire camion qui m’a été loué

Rating:

1.0

This location is no longer open. Upon arrival at the gas station (U-Haul site) we were greeted by a rude attendant telling us that this location had been closed for a long time. We had to find the nearest location and cross our fingers that we could do an online drop-off. The fact that you are listing this location as a valid U-Haul location is ridiculous

Rating:

2.0

put snow brush in the trucks, it's winter. and make the system much simpler to use. the lock was broken on the truck

Rating:

2.0

There was stuff in the truck from the last. Driver side mirror was broken. There was sand in the box the truck was not clean.

Rating:

5.0

Excellent service, Jin was very helpful

Rating:

1.0

J'ai déclinée lors de ma réservation les assurances car je suis déjà assurée. Le marchand m'a obligé de les prendre pour deux jours. Ce qui représente 40$. Un marchand m'a aucunement le droit d'obliger un client a prendre une assurance.

Rating:

5.0

Good services

Rating:

5.0

My rental truck was unavailable the morning of the rental ( theft of the catalytic converter being stolen) . The central found a solution.

Rating:

4.0

You should clean the interior of the vehicle, there was garbage on the floor and it was so dirty and sticky!

Rating:

2.0

Customer service was poor. Guy was impolite, impatient and entitled. He got mad at us because we did not get his French asgood as we wanted. We were forced to return the truck at thé same location but they wouldnt explain what was the difference for us.

Rating:

3.0

I signed up for contactless pick up but this wasn’t available at pick up for some reason. This also wasn’t the location I requested. I requested one closer to my house.

Rating:

3.0

Il serais plus facile si c’était en français

Rating:

1.0

Le propriétaire ma chargée 2 jours car nous etions pas d'accord sur le prix de location ils voulai pas honoré cotre prix c'est la pire place ou j'ai réservé un camion uhaul

Rating:

1.0

Je suis allé informé le propriétaire de mon arrivée. Je souhaitais valider que j'étais bien stationné. Le propriétaire est devenu agressif. Ne voulais pas accueillir le camion. A exprimé des mots dur envers U-Haul. Très déstabilisant après une journée de déménagement.

Rating:

2.0

Took 50 min To check in, due to a bug in the system, Was charge quotation price not the real price, still waiting for adjustment after 2 days

Rating:

1.0

La préposée n était trop au courant comment fonctionnait la tarification. Lors de ma réservation au numéro indiqué sur votre site très bon service mais le prix diffèrait De celui du détaillant. Ça m a pris 1/2 hr pour la préposée du détaillant viennent a bout de comprendre avec 3 coût de téléphone et lors du retour encore 1/2hr pour la facturation