The first location I went to did not have the equipment that I reserved. They gave me a number to call and I was sent to this location. From this point it all went well.
Simon B
Customer Reviews for Depanneur Wang Jun
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good services
Philippe CManager was helpful and friendly. Trailer looked like it had been used to move dirt by previous renter. Had to be wept out to load household items. My biggest complaint was that I had originally booked May 11th for my May 21st pickup at the 7350 boul Saint Anne-De-Bellevue location in Montreal close to the address it was needed. I received a phone call on the morning of May 20th advising that a 5 X 8 trailer was no longer available at that location and for another 5 X 8 trailer I would have to drive over 50 minutes away to the location in Farnham QC. That added considerable time to an already long drive from Montreal QC to Port Dover On.
william mApp for drop off and or website was not working….
victor pThank you for your friendly and excellent service ..
Bernier DI booked for a 10' truck for a one way ride. Got a call 24 hours before the day, there is NO truck for me. The girl give me a 9' van for a round trip (Farnham to Farnham). So I told her i will not pay for the extra kilometers because i was supposed to drop the truck after the ride (quebec to knowlton). She told me no problem, the Van is less expensive (250$) and I will add to your reservation 700 free kilometers included. When we drop the van on Sunday, what a suprise to learn that you charge us for a WEEK because we bust kilometers. It is a complete JOKE. I open a ticket with customers service because it is innaceptable to pay for something that I don't want because of YOUR mistake. I will never recommanded Huaul... i am very disapointed and I hope you will change the charge on my account like the girl promise on Friday mornig...........
Cote PWell I was only .4 over the mileage and charge $21. I don’t think I should have been charged that for only .4 kilometres
Julie BI returned at Farnham
Cecile BEverything went well for the pickup of équipement and personnel was very help full , very nice ! … truck was dirty inside the box and inside the drivers station. . I was not able to transfer the pictures on the application before and after ! But since I had inssurance the owner of the place said no need to do it because of the insurrance for the véhicule was taken ! I do have the vidéo before and after if needed for your need if nécessaire . I did do inspection and all went well with no problems at all .
patrick lvery dirty interior of truck
Charles-Antoine DNous avons passé une heure et demie à essayer de faire le retour sur internet et votre service ne fonctionnait pas à moitié. J'ai ete incapable d'envoyer les photos du camion que vous exigez pour fermer le dossier. Et a cause de ça j’ai du payer plus sur la facture
Luc DVery professional and friendly service at dépanneur Wang Jun. Thx.
Jean-Pierre SI suggest that the employee should come and install the trailer on the customer's vehicle to ensure the installation is done correctly and also help the customer lift the trailer for installation.
Michael BThey guy at drop off location told me that i had to return the trailer anywhere else but his location. As I didn't know where I can return the trailer, I dropped it off at this location with the application and I hope that I will not get trouble wit
Thierry PTrès bon service
Dave BLe locateur n'a pas pris le temps de dégager la remorque (type ouverte 5x9pi) de la neige. J'ai dû le faire moi-même et cela m'a occasionné un retard de 45 min.
Larry YMeilleure place à farnham pour louer un camion et le service au dépanneur Wang jun es impeccable merci
Tommy PExcellent service bravo, je suis très content.
Abdeldjebar MThe service in general is ok. The unit I used needed a bit more maintenance.
Josee LI rented multiple times at this place ans always had great service. Thanks
Daniel BAll good! Very friendly and professional.
DENISE AThe service is excellent. Rented multiple times. Always very good.
Daniel BEasy to pick up and drop off! First experience renting a U-Haul and maybe not the last
Marie-Pierre GWhen we rented the van we did not notice there was some sand dust and on and under the rubber carpet' floor. What we transported did not make the floor any dirtier, yet we sweep inside and washed the outside body and steps, before returned it. Nobody seemed to notice that.
francis fRéservé a Longueuil plus de 1 mois avant 24 h avant le déménagement, je dois aller chercher le camion a 40km plus loin et pas de remorque. Je dois appeler service a la clientèle. Me dit que je vais avoir 60 $ de rabais et 150 km de plus pour aller chercher une remorque encore plus loin. Finalement je me suis fais charger le full price et le km additional car il fallait aller chercher le camion a une place, la remorque a une autre et aucun au lieu de réservation.
Adel DI made a reservation 1 week before in St-Hyacinthe, just the evening before the reservation I received à notification syaing that I needed to go 35 min further to go get the truck, just for that, its 1 hour total and 25$ gas, please don't change locations at last moment
Sammy RIt was a bit confusing for the pick-up location. I rented from Knowlton QC and saw Sherbrooke on my U-Haul app. I needed to call a couple of different numbers to finally change the location to Farnham which was more convenient. Online it mentioned Granby?? What? So I called Farnham and it was all fine.
Murray DEverything good
jean jI had problems before the Pick-up I ordered a 10' cube to be Picked-up in Granby, QC 24h before, I verified my account, the reservation was for a 15' cube and Pick-up in Farnham, which is 30 minutes drive from Granby I called in Granby and they told me that they had nothing for me. I called the customer service and the guy wanted to cancel my reservation and trying to find a 10' cube, so I said no, I won't cancel anything so they transfered me to the planification. I waited on line 30 minutes The girl could not change anything but she made arrangements for the price of the location ( cost for a 10' when I had a 15' ) and add extra km for the extra road. I think it is a bad planification because I made the reservation many weeks before.
Julie BWang is a good person. Helpful and cool
Kodjo SLe commerçant avait beaucoup de difficultés à s' exprimer et à comprendre nos demandes.De plus il n' avait pas l' air certain du kilométrage que j' avais fait donc je doute avoir payé le prix juste.
Richard RAucun service en français alors qu'ils sont dans une province francophone. J'ai dû ranger moi-même la remorque et le camion. Le magasin est sale.
kevin pSmall convenience store, but super helpful, very warm and professional. We will be back if we need any further moving help, absolutely.
LARRY Simpossible d'avoir un service en français facilement accessible. Dommage!!
Rythm aAmazing service
Charles aIt was very pleasant to do business with the friendly staff at this location.
Spencer wLa remorque que j'avais réservé n'était pas revenu, j'ai du prendre un autre modèle sans rampe de chargement car je ne pouvais pas attendre 40 min pour le retour de l'équipement réservé.
Mathieu PSuper location nice knowledgeable people
Richard PThe only think I have to say is that the pickup location was 30 min further then the original request.
Janou LIl n'y avait pas de lave glace et il manquait d'essence dans le camion et le cruse contrôle était défectueux et difficile de communiquer avec le commerçant car il ne parlait pas ou peu le français et il avait un air bête avec moi merci de prendre tout sa en considération pour le service à la clientèle soi exemplaire de votre compagnie merci
stephane lVehicle was filthy inside and out, No windshield washer
Bruce GLe camion n'était pas déneigé et pas de balai à neige.
Marie Jtrès bon accueil et explications claires et concises. Merci pour l'excellent service ! Daniel P.
louis p