Customer Reviews for Dependable Brakes and Exhaust
(U-Haul Neighborhood Dealer)

Rating:

1.0

We ordered and paid for an appliance dolly. We were assured it was in the truck. The dolly in the truck, the welds that held it together had separated. I took pics. The renter said the tank was at 1/4. It was on empty. Again, I took a pic to prove said frustration. The truck had absolutely no power and the steering was so jacked that the CDL acquaintance that drove it for me said it was the worst vehicle he had EVER drove. The mirrors were bolted in place and could not be adjusted without the proper tools. When we drove it off the check engine light was OFF. Remember, I took a pic to have evidence the tank was on empty when renter said 1/4th tank. After we fueled the truck up the FIRST time, AGAIN another picture because the CHECK ENGINE light was on since the fill up. Now. I am a S.M.E. in the customer experience. My last job was being a QUALITY ASSURANCE SPECIALIST IN A CALL CENTER FOR THE PAST HALF DECADE. Word of mouth is one thing but ME AND ALL MY ASSOCIATES ALL AGREED WE WOULD NEVER EVER never rent nor push any business your way again. A refund would be great. It was a real serious EPIC FAIL. QA/QC if you can't our WON'T get on this. Please get a hold of me get me a job so SOMEONE QUALIFIED CAN FIX YOUR CORPS BULLSH!T. Could you PLEASE please PLEASE make this right. ENDTRANS

Rating:

5.0

Very friendly, easy location to get to and leave. Perfect!

Rating:

3.0

The app to return equipment was a nightmare would not accept any of the pictures I uploaded after 4 or 5 different sets of pictures I finally gave up and called and the woman I talked to was very nice and helped me out

Rating:

5.0

Was nice and easy to get the rental, everyone was friendly and I'm glad to have picked uhaul to move into my new house. Thanks all!

Rating:

2.0

Difficult self check in process.

Rating:

5.0

Yes

Rating:

4.0

Location of this place is perfect Friendly staff and service But there is not much trucks available for

Rating:

3.0

Check out was a major pain using the app.

Rating:

2.0

The app was very very slow. Making it take away from my time I had renting the truck.

Rating:

5.0

Very nice people here!!

Rating:

3.0

All the picture taking and stuff is a hassle. Other than that everything was good.

Rating:

5.0

Easy to find a place to park truck. Key drop off was well marked.

Rating:

5.0

Truck was immaculate inside and out. Powerful and easy to drive.

Rating:

3.0

The truck was backed in so we did not realize the back door was opened until someone told us while driving. The truck wasn’t dirty but seemed like the transmission was slipping. Location is not an easily accessible location. You can only only turn into from the same side of the street. There is a barrier preventing you from coming from across the street. We initially passed it and had to travel further down each way to get back to it. They marked the gas tank at 7/16 which it was not quite at (it was slightly below the line) then marked it returned at 3/8 which it was above that line and charged for two gallons of gas. 9 miles and charged for two gallons of gas! That has to be the absolute worst mileage ever. 4.5 miles to a gallon. I expected to be charged for 1 full gallon but was extremely surprised and unhappy that I was charged for two! The guy said “they calculate it. I just put the numbers in” Well he clearly put the numbers in wrong to come with two gallons for nine miles. The truck was not left running at any point other than actual driving. We also returned in about an hour vs the 24 hour original rental due to unforeseen circumstances with the move. We let them know before we even picked it up and it was already rented again for after our return before we even left with the truck. The $20 rental jumped to $64 really fast

Rating:

3.0

The lockbox was very difficult to open. Recommend getting a lock that is easier to open.

Rating:

5.0

Just a nice independent business man trying to make an honest dollar. Just wanted to add this comment so others can see it and give him the business he deserves.

Rating:

1.0

I understand these staff are not actual U-Haul employees, but they should not have any affiliation with U-Haul at all. They were incredibly rude from the second I pulled into the lot, and I mean that quite literally. I pulled in and a woman who was towing a car began screaming and gesturing at me to move out of the way (even though I had come through an entrance). I moved for her and watched her and she did not even need me to move in the first place; she was just being rude and difficult. Then, when I went to actually get my truck, I had a lot of difficulty finding the keys as the app was telling me to go inside to get them. I was unaware the mechanics held onto the keys so I did not understand it meant to go inside to their shop. I had a wonderful U-Haul rep help me over the phone to try to find the keys. She and I searched the lot for about 10-15 minutes. I got near the mechanic shop at one point during my search, which is when a mechanic came out, dangling the keys in front of me and said “Are you looking for these?” There had been two mechanics outside the entire time watching me and neither of them had said anything, even though I was trying the codes on the key lock boxes, among other things which clearly indicated I was searching for keys. I have never had any issues driving a U-Haul in the multiple times I’ve rented, but these interactions were so distressing to me that I did end up damaging the passenger side mirror because I was not fully paying attention and didn’t see a branch/pole that was hanging out into the road. These mechanics were truly as unprofessional and mean as could be and I would never recommend this U-Haul location to anyone. This is especially upsetting because I love U-Haul and have always had really good experiences with the company until this point (although, again, these mechanics really aren’t connected to U-Haul).. As a side note, one of the tires on the front passenger side was visibly a little low on air when I first picked up the truck.

Rating:

5.0

Very easy and efficient drop off

Rating:

4.0

All interactions with the staff at Dependable Breaks and Auto were positive and very nice. The only challenge I had was with U-Haul’s site and app.

Rating:

4.0

We rented furniture pads. They were covered with dust or some substance that made it impossible to use them or even be in the truck without sneezing coughing developing a runny nose and choking to the point of gagging

Rating:

5.0

Everything was great. My only suggestion would be to add signage upon the approach to the location; I drove past it before seeing the return area and had to turn the 26' truck around (which wasn't as enjoyable as it sounds...).

Rating:

3.0

Truck not available at the time we went to pick it up. We had to come back to get it after we were told it wasn’t there so we had to call uhaul. This was inconvenient and set us back on our move.

Rating:

5.0

The uhaul location wasn't the problem. It was the customer service reps on the phone that I have a problem with and I would like to speak with someone. The rep checked me in gave me the lock box code but kept calling me back saying the payment didn't go through but I had two pending charges on my credit card because she kept running my card. After keep calling and harassing me I got a text saying they would report the truck stolen. I am not satisfied with how we were treated.

Rating:

1.0

This location sold me a service that was way more expensive than it needed to be. When I spoke with customer service, Chris told me that the contract was closed and that they would not do anything to make up for the additional charges. I will be using another rental service next time.

Rating:

5.0

Keep your prices down low enough that we do not consider buying our own trailer.

Rating:

2.0

Location is difficult to access and exit. Very small parking area. Also, note that location was CLOSED on Wednesday!

Rating:

1.0

The guy who manages (handed over the keys and gave contract documents) the facility was not professional at all

Rating:

5.0

The gentleman that helped me was extremely proficient. The location is convenient, Covid restrictions were absolutely followed, and I would return to this location in a heartbeat

Rating:

1.0

Stop using this location , The cab was filthy under the drivers chair there was a baby’s bottle nipple and all I threw it away there’s many pieces of trash in the cab I threw them away behind the passenger seat there is underwear and I believe socks I did not throw them away I left them right there

Rating:

1.0

This was hardly a Uhaul Pickup location... it only had one truck, which, thankfully was for my rental. But, the location was not in a favorable direction and was in a difficult location to access. I drove past at least 3 other more reputable Uhaul locations to get to this one. Perhaps you are trying to engage with too many locations Additionally, it is not clear that many of your trucks are not for one way rentals Lastly, the web site and logistics system may be favorable to your personnel but lacks detail that is needed by your patrons. Simply saying we’ll send you and email or a text the day before for where you can pick up a truck is not all that helpful when you a planning a move. A longer lead time is appropriate and staff that know exactly what is going on with your reservation would be helpful. You’re cutting It too close With the time and logistics of your customer.

Rating:

3.0

I dropped off after hours, so there was no one to provide my direction on where to park or what to do. The link you provided required what seemed to be a lengthy process with my cell phone and I was not about to take pics in the dark. So ... I found the best parking space I could and put the keys in the drop box. The self drop off option is really cumbersome in my opinion.

Rating:

5.0

The truck was not available on time. That created a big inconvenience for me. I would like to see a policy regarding latevehicles that would do justice to people waiting for their truck.

Rating:

3.0

This was the third location that U-Haul sent me to. I scheduled it for one rental location. Two days before my pickup it was changed to a second location which was further away. The day before my pickup date it was changed to yet another location even further away. It would have been better if I was given a choice of the new location instead of it just being assigned to me.

Rating:

1.0

Absolutely unbelievable that I would be charged for the extra 3 miles over the 50 I estimated when UHAUL moved my pick-up and return location 4 miles away (8 round-trip) from where I rented it from. I made three phone calls to get the rental location back to where I rented it, but the only answer I got was that "you rented it for three days...It's a very busy weekend..." This location was limited access on Route 51 and they assigned me there for a RUSH HOUR pick up time. I chose a local neighborhood rental location for a reason, and rented weeks in advance, but one-day rentals got priority instead. Nope, no UHAUL for me anymore.

Rating:

3.0

Poor communication! Spoke with several people and to many unsure of policy! Had to go to several locations to FINALLY get what I needed! Location I was originally to pic up from (McDonald, Pa) no one there at 8a or later even though they posted hrs as open at 8a! Very frustrating and didn’t think it would be that difficult!

Rating:

5.0

Everything was quick and easy

Rating:

3.0

The truck was ready to go and operated above my expectations. However the person at the pick-up location, took my money, pulled the truck around, went back inside, and never gave me any information about operation, safety, tips, etc. I had to figure out everything myself. I was glad to see the truck had some type of engine brake but I had to figure that out myself driving down 7 miles of 5% grade, 6 hours into the drive. Not the best way to know there was that kind of safety feature. Have the people who hand over a truck take the time to go over operations and safety instructions. Sounds pretty basic and I would have greatly appreciated the time.

Rating:

5.0

Much nicer place

Rating:

2.0

We dropped off March 9th at 5:45-6:00 pm. Pulled in lot office light was on saw person in there. Light went off I knocked no answer. I understood they were closed. He came out minutes later said can’t leave here. I said it was drop off location. The owner said ok then and left. He wanted nothing to do with us at that time. Had locked fence area for U-Haul which would of taken 5 min to do. Left outside of locked area hoping it wouldn’t be stolen. He must of been ok with it. I know I wasn’t