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faour ojalie
Customer Reviews for Dependable Motor Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fellow who helped me return the truck was very helpful and friendly. Service wins over any other conditions!
george gonzalezThe A/C was broken and it was 100 degrees outside. I had to park at Walmart down the street and walk over since they don’t allow parking at the rental place. The driver side window was shaking the entire time like it was about to break and it wouldn’t go up all the way so I could just hear wind constantly. There was almost no gas in the car. It was below E when I got it. Terrible experience honestly. Thought I was gonna have a heat stroke or something. I’m not kidding at all.
caleb testerUpon returning my uhaul, the owner of the store offered to park the uhaul for me, and when I told him I needed to take a picture of the empty truck bed, as soon as I walked behind and he acknowledged I would be behind the uhaul, he reversed the uhaul and hit me with the truck.
Kaldwell GranerI had to tie the mirror with a rope because it was so loose that it was turning outward. The rubber on the door seal was coming off and the uhaul wasn't cleaned after the last use. The guy who worked there was nice but this uhaul wouldn't have passed an inspection if it was given one. I have photos to show everything
Christopher ZidalI've never rented a vehicle with only 1/4 tank of gas. That was very irritating knowing I had to take it on a decently long drive
Lee KieslorUnfortunately this place is horrible. Very hard to find and the hours that they work is very short than the others stores, impossibility to return the vehicle in the same day. Horrible experience!!
anderson del castro garciaSuper quick and easy process
Karla RodriguezThe location/shop was good the truck was junk the passenger mirror kept moving because it was loose the truck ran awful . The shifter had to be on 3 for truck to drive the engine made horrible moises( sounded like a diesel) truck would buck. Never again. Either my ex wife or myself use these trucks every so often to move our kids from college to home or back the last 2 times same thing. This time was horrible think we need to rethink our truck rental
Chris ElderAfter my last experience with Uhual I never thought I would rent from them again, this location has completely turned my opinion around and has brought faith back into my life at such a dark time I really needed a break and these people made it the easiest it’s ever been to rent a U-Haul and they gave me the upmost respect and condolences. This location needs praise!! I am blessed
DESIREE COMBSOvercharged by location owner. Disputing charges.
Gonen MatiasThey charged me for two tolls I didn’t hit a month after I returned the truck. I already submitted something to Uhaul and I guess they ignored it. Never using this location again and prolly gonna use Penske next time to be honest.
Jacob WelchWelchThe location was closed when I arrived but was open by Fabian and very nice person who assisted me promptly.
ANTONIO CAMACHOExcellent customer service!
Joseph KennedyStaff was very helpful and always answering questions when needed to communicate. Well done !!!
JOSE GUZMAN JIMENEZI live in the St Petersburg area and don’t have any friends in the Orlando area, so I wouldn’t likely refer them to that particular location.
MICHAEL LEGGEGreat customer service! The owner and his staff was so welcoming. I was in and out with my Uhaul truck. Everything went to smooth.
NAOMIE PETIONGreat experience.
BYRON MCPHAULThis site is a very old, rundown, used car lot. The parking lot is so small, I could not turn around without help. I am surprised you use this as a rental location.
KURT ROBINSONFriendly help and flexibility ++
Michael KnottThe guy at drop off was amazing. I was having trouble with my signal slowing down my return and he gladly did it even tho I’m sure it was after the facility closed.
Nelson NievesCustomer service was excellent I would definitely recommend this u-haul service.
David MooreWe had a great experience at this location. We ran behind picking up our rental but had no issues at all when we came to pick it up. The owner was extremely friendly and went over everything before we left. We were bringing it back after hours, which also went smoothly. We dropped the keys in the convenient drop box, and I got the confirmation email and final charge the next business day. I would rent from this location again.
Emily BrantDealer tried to tell us he closed at 6 even though our reservation was for 6:30 and his office hours on the door said he was open until 7. He then couldn’t find our reservation, so didn’t have the truck ready. Break light was out, and tires were in poor condition. We broke down because the truck was bad.
Travis HoffmanDont mix U Haul with small businesses and small tire/car dealers. Lack of staff, specially in customer service. I do thank the only mechanic who came up to us and took the keys for drop off, but had to wait till next day for receipt of drop off.
Noel RodriguezRental truck was in surprisingly good shape for 140K plus miles. People I dealt with were pleasant. Took a little extra time at the start but the return was quick and easy. I would rent from here again.
Paul PalmborgThe customer service was awful,I'm not coming back to that location ever again.
Walter CasellaSuper kind and professional! They were very helpful and in great moods! Even though it was Friday at six they were still in super spiritS!
stephanie MunroePulled in to return trailer and was told "we dont want this f*** thing!" And told me to wait around back. Owner sent tire tech to unhitch trailer, and apparently they have never un-hitched a trailer before. After about 40 min of the both me and the tire tech figuring out how to unhitch it, my bumper was damaged after the trailer unhitched and came forward hitting both me and the tire tech. Then we had to push the 400 pound trailer off of my car bumper. I am now injured, my bumper is broken, and I am unhappy. My attorney says there is a huge lawsuit waiting. Having a customer unhitch a trailer and attempt to push it into a space is a huge liability. This location is not fit to sell and receive u-hauls.
Matthew MalhiotThe guy who checked me in was very patience and so understanding. I was a bit skeptical about the Location but the customer service is excellent. I would recommend this location.
Domina S GreenI did not get a completed receipt showing all charges. The attendant was very friendly and helpful. I chose a drop off location on line and was told I was not able to change it when I picked up vehicle, resulting in me driving 20 miles out of the way to drop off
Kathy DenardUse this guy! The location I used was amazing and the gentleman who helped me had a ton of knowledge!
Dylan coykendallThis location was horrible, the building was not clean and falling apart, the ceiling had a huge hole in it that was leaking water onto the floor which they had only a blanket to try and soak it up. I got to the location and waited a few minutes before they even realized I was waiting, they couldn't find my appointment and then when they finally figured it out the guy who does the truck rentals wasn't even on the property yet, he showed up miniuts later. The truck had not been cleaned in many rental uses, and it was just an all around bad experience. I would never rent a truck from there again, nor would I send anyone to that location... never
Ian SnarrHe was nice but it put me on edge not being an actual uhaul provider.
Kimani AugusteImprove customer service and clean out the trucks.
Jacob ShyrockCleaner/well kept locations.
Sebastian CarreiraI was charged a $14 insurance fee but I said that I didn't want any!
Christopher JensenThe representatives were late (apparently asleep in the building). The roof was caving in and water was leaking from multiple locations.
Frank HanniganAppreciate the help and curtesy of helping me rent a moving truck
Yves BenjaminThe location was crowded with vehicles for sale, stacks of tires, and the u-haul sign was barely visible. The staff was helpful, but that's the only positive thing about this location. There was an "official" uhaul location with storage and trucks less than a block from this location. When renting, you should have to option to de-select off brand locations and only use U-haul brand facilities.
Robert GrimaldiIt's at a small car lot that's very hard to find. poor signage.
Euricka YoungThank you!
RICHARD FERRIENo check in form. Not helpful with changing reservation. Not professional.
Brett A MartiniEquipment I ordered online (utility dolly, furniture dollys, and packing blankets) were not in the truck when I picked up. I had to drive to a different Uhaul location to pick up my equipment.
Judson Fann