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STEPHEN T
Customer Reviews for Derry Rotary Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app is not working. Check-in was fine and seemed to be quicker and improved from the last time I used it, but return check-out did not work. The check-out stopped and froze at the first prompt to photograph the truck's front. This also happened the last time I rented.
SERGE BI think Uhual as a whole needs to take down their decal of prices on your trucks, I understand marketing but it's deceptive and not fully telling the truth, I also get that you can write it off with contract and rates "may" apply but saying $19.99 for the day then charging me $88 to go 30 miles is a bit much.
Seth DI rented a 2-wheel dolly on June 14, 2024. Yesterday they got around to billing my debit card --- I have no idea why. Anyhow, it's been 10 months since I used it. I should rent something else. I like waiting 10 months to pay.
James SWindshield wipers did not work and it was a rainy weekend, so difficult and dangerous to drive.
GEORGE LThere was a service error with the truck when we picked it up, but had to take it because the location wasn’t open yet. They also parked it in a way that was hard to get out
Robert LI was charged for gas even though i returned the truck with more gas than when i received it. otherwise all was good but i wont go back there. i took a picture of mileage and gas level before leaving the location and made sure the gas level was at least the same , but it was actually higher when i returned it.
Lisa CThis location really isn’t made for 24 hour drop off. It’s quite small and there’s no clear indicators where you should be putting a vehicle after hours but when I did talk to the personnel when the location was open, they were nice and friendly.
JENNIFER BEverything went perfectly. From picking it up to dropping it off.
JOHN EThe person who helped us at pick up was friendly, but we do have a couple concerns. We ordered 6 blankets, but the pack of blankets we got only had 4 in it. The gas gauge at pick up was said to be at 9/16 in the system, but was really at 1/2. These things should be double checked before the customer comes for pickup rather than rely on the computer.
Thomas CVery easy process, and staff were very accommodating and easy to work with
SUSAN LHani"s customer service was great ! It took no more than 15 minutes to complete the necessary rental documents. The 10ft box truck was brought to the office and off I went. The truck was clean ,full of fuel and ran very well. On returning,a few hours later,I was met again by Hani and was checked in and in 5 minutes. I highly recommend Derry Rotary Auto Service for your van/truck rental needs. Bill White ,Londonderry NH
T WThe truck required new headlights and the transmission was sticky on second gear. These vehicles need to be better maintained.
Ashley DMaybe just double check what additional products were requested and make sure they will be on the truck when it’s picked up. Otherwise it went well.
Paul MGreat!!
GERARD HFriendly staff, quick check in, clean uhual and appreciate that the gas tank was filled
LAURA PI did not use self pick-up, someone was there to check me in, and out. I rented a 10ft box truck. Everything went smoothly, the truck was clean, easy to drive, and the two gentlemen who helped me were very friendly and helpful!! I will definitely go there again if needed!!
KELLY FThank God for the nice young man in Derry he put my mind at ease
ANN LNice people, great service
ROBERT FThe people at BP rotary in Derry were great! Very helpful.
CHARLES CThe owner was wonderful! Friendly and professional 5 stars@
MARYANN WU need to pay attention to what the customer say I got charged for insurance and told them no and then they charged my another 2 dollars for something I don't know wasn't not happy would never go there again
Lisa LThe pickup and drop off process was seamless. Highly recommend!
KEVIN LThe mirrors on the truck were stiff and difficult to adjust. The air vents did not move much air inside the cab. Otherwise, the truck was clean and ready to go.
WANDA RI purposefully selected NO coverages of any kind yet when I received my bill, things that I had not selected were added thus driving up the price. It was also annoying that info that had been provided either did not carry over or was now missing on their end, so had to provide not 1 as asked online, but 2 additional contacts and all their information. Very small lot where trucks are parked and not easy to navigate out of if you are not used to larger vehicles or trailers.
Pamela Hvery responsive and friendly team tyvvvm
NICOLE Dsuper nice people, new favorite location
noah hI made a cash deposit and I didn't receive a refund of the amount in my account, I called, and still nothing, it was the 25th and still nothing, and I told them that I would pick it up in NH and deliver it to Framignham, I asked for 50 km, and they charged me a price that I don't agree with. But anyway, I just wanted my 52 dollars since they won't give me back the 100. I'm not satisfied
simone rQuick & efficient. The rental process was seamless, staff friendly and helpful. Would use again.
Jerry OVery helpful from reservation process through to return. Thank you.
THOMAS WEverything was great! Thanks!
Sergey AThe gentle man who assisted me "Oliver" was very kind and polite had excellent customer service. You need more people like that.
MAGALIE PThe guy in Derry was AWESOME too!!!! He made the check out so easy and painless. Both places were great to deal with. Thank you very very much.
THOMAS MThe truck was in poor condition. A tire broke off and the air conditioning was not working.
Ashley DThe Uhual software kept crashing during pickup.
ROBERT HIt was convenient and very accessible for such short notice. The cab was very clean. The back could have used a broom before we picked it up.
sandra vNothing
Charles GJust make sure th AC works when it’s summer! lol…it would kick in for about 20 seconds and then shut off and just leak cool air through the defrost. Gentleman who set me up was great though. Thanks!
Steve aI had no problem with the location or equipment. I have serious issues with the app
Michele LOur option was truck drop off at the drop box only so we were not able to meet any personnel at the drop off location. Also, our choice of drop off date was a Sunday and a holiday the day after so it was understandable that there will be no personnel attending to us.
Bienna DExcellent service. Far above what was expected.
Douglas RAlways a great experience
David FParking was tight when we returned on Sunday,
Larry DVery helpful-
Jean TDue to being short staffed we had over 25 plus minutes to pick up rental. They were very nice however once they were able to help us. There were no disclosures made re: rental tax on either initial reservation or by UHaul rep- we also put $40 of gas in truck because it was rented out with approx 1/4 tank. Did not use all the fuel returned with approx 1/2 tank of gas. When addressed with staff was told we needed to follow up with corporate. Appreciate the fact there was a local rental location- the rest not so much.
Gary SSlightly lesser wait time at the counter would be fantastic!
Michael BApparently, U- Haul uses bait-and- switch pricing. $30 rental for 1 day ends up being $150.
RICHARD LEveryone one from uhaul was amazing also so polite ty kindly 😊😊😊
Darlene L