Customer Reviews for Derwood Marathon
(U-Haul Neighborhood Dealer)

6 reviews

15805 Frederick Rd   Derwood, MD 20855

(301) 337-2293

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(301) 337-2293

15805 Frederick Rd
Derwood, MD 20855

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The attendant was very helpful. The self-pick up did NOT work for me because the software didn't recognize my Maryland license (for some bizarre, unknown reason). I wouldn't have been able to begin the rental if not for the helpful attendant at the Marathon station.

Glen S. 
Rating:
5.0

Thanks for going out of your way to get us a last-minute rental!

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Wayne J. 
Rating:
1.0

Rented a hand truck. It was NOT in the truck. Requested to not be charged when I returned the truck. The clerk agreed and then STILL CHARGED ME.

Ryan S. 
Rating:
1.0

Self check out didn't go as planned and the staff at the gas station was very unfriendly and had no idea how to better help me. He was yelling at me and told me to follow his commands. It took me 25min to get the keys before I got on my way late. The worst is returning the keys. Somehow the pick up process didn't get through the system and I was not able to return the truck myself. Another staff at this time was even worse than the first guy who told me not to leave the gas station before he hears back from the manager. All of this happened after an exceptionally long day. I tried to call uhaul customer care which put me in the queue for 57mins. I had to convince the guy to follow up with uhaul customer service and take care of it myself before I was released from hostage. The customer service was that day was very professional and told me something went wrong at point of pick up bur reassured me to get it addressed the following business day by the manager who she emailed. I called back the following day and spoke with a customer service agent who was blaming me why I got the keys from the staff without properly processing through the system that I had no clue about. He was very rude and angry and he finally hung up on me. Terrible experience ever! Will never use uhaul anymore.

MEHARIE GETACHEW A. 
No reviews have been submitted for this location.

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