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Jeffrey W.
Customer Reviews for Deryles Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good job. Thank you
Brandon R.Inside of truck seats were crumby and just not clean.
Dena W.App wasn't working for return. Waited on hold for two too have ur employee hang up on me. Then waited on hold for another 2 hours before someone could help me. Horrible telephone wmployees.
Kerri L.I dropped the truck off after hours. It was returned on 7/17/2021 around 7:30pm. The location was very easy to find, plenty of room to maneuver the truck into a secure lot. Over all I'm very pleased with U-haul. Thanks so much for making my life somewhat easier.
james S.Make the cost easier to figure out and if one way or round trip on line I was told one price when turned in it was more
Russell P.Friendly and very easy to work with. Very helpful when we brought the trailer back
Ryann B.It was very knowledgeable very polite great service good prices
David N.Excellent service. Went above and beyond to make sure I was taken care of. Would highly recommend
Brody W.not a thing
Frances G.New computer, or more classes on how to use UHAUL check in process.
Katharine L.they were awesome!
Ralph D.Need better check in. I did all the online check it and was waste of time. All the info had to be put it at their computer. Ridiculous. Stood 15 min waiting to get thru it all. Would have been nice to have snow removed from back of trailer to get door open to check inside.
Thomas G.I was very happy with this rental. I will do business here again.
triagler P.Drop off date was not reported accurately. I didn't realize I could submit my drop off info online so that's on me but I had returned the truck on the 6th, not the 7th like they reported.
John M.We were told we could return the equipment anyplace at our destination. That was not the case & we had to travel to 3 places.
Jean B.The gentleman who helped us was great. He made us feel better after dealing with another U Haul that was based out of a different business that didn't seem to have the time to make sure we were getting what we had asked for during our reservation or even if we would have a truck on time. Thank you!!
bruce D.Everything was perfect in my eyes that's all I can say thank you
richard S.Helpful and friendly. Great service all around
james M.speed up his computer program
Sharon L.You guys are very pleasant, and I recommend you to friends and family. My ex husband borrowed one from you, you'll always have my business. Thank You!!
brenda S.service and people were great
LOGAN W.Customer service was amazing. Both Wauseon and Archbold locations. I originally called Archbold and Pete was very helpful in finding what I needed. I highly recommend both places and I definitely will use them again in the future.
EDWARD R.nothing! Everything was great.
judith S.Vere excellent
adrian M.The owner stayed open after hours to make sure we got the truck we needed. he even measured the truck. Many thanks, our move went great!
joe T.Not say you aint got the keys after they were dropped off
Victoria B.Quick, easy, and fast rental service. I am sure that I will probably rent again in the future. Thanks
lamar G.have someone in office more
CHRIS P.Make sure windshield is clean inside...
RYAN H.Give some kind of rebate like 50 dollars..I was quoted one price and than told it was over 100 dollars more so I had to contact your corp office to get the quoted price it was a hassle getting to the right dept.even after the quoted price was honored I still paid like 375 dollars.that is too much money for seniors like me in a fixed income..maybe a senior discount rebate or something..Other than the high price of the rental I have nothing else.
DARRIO A.The dolly that I rented had one tail light that actually worked, most likely a wiring issue. Also, the plate that is meant to hold the pin, that releases the ramps, was completely unattached to where it was meant to be. This caused the right side ramp to fall loose. Lucky enough I had zip ties to hold it in place for the rest of my trip.
Joshua C.The cab of the UHaul truck smelled of urine, there was dirt that could clearly be vacuumed up, a half smoked cigarette in the passenger door and dead bugs throughout.
Lindsey S.nothing
Frank T.The U Haul experience was very good. Made the trip and drop off very easy. Thank you.
David H.Booked a car hauler and declined insurance due to having my own coverage. This pickup location added insurance and charged me without asking. The car hauler was also covered in ice. No help cleaning off the ice completely frozen on the trailer. Would not recommend.
Khampannha K.Well when picking up the rental vehicle the customer should be informed that they will be charged if they do not put gas in it an excess of amount per gallon plus a $30 service charge on top of that whopping dollar amount per gallon and I know my God forbid you go 6 miles over the allotted amount of mileage she give people some kind of cushion cuz I know they're people that don't use 117 miles . Overall I am not very satisfied with the way it was handled at the end honestly had I known about the fine print at the bottom I would have put gas in it before I took a vehicle back so I didn't get screwed out of 70 bucks
Bradley K.Convenient 24 hour drop off.
WENDY H.truck had high mileage and was not n the best condition, car hauler was old, not well maintained and a problem.
RICHARD H.These folks were amazing. They bent over backwards to ensure my experience was a pleasant one.
David W.I was not sure happy to have my pick up moved from Heartwood cabinetry to Wauseon, especially because the pick up time was set back 2hrs. I'd worked all the details with Heartwood, so that was very disappointing.
Lori B.