Customer Reviews for Des Plaines Car Wash
(U-Haul Neighborhood Dealer)

146 reviews

513 S River Rd   Des Plaines, IL 60016

(847) 553-4106

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(847) 553-4106

513 S River Rd
Des Plaines, IL 60016

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent in terms of ease of use. Truck was ready to go, clean, well maintained and they showed us how to use it. Would definitely use your services again!

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Remon M. 
Rating:
2.0

The facility owner was late, the auto transport had a right rear flat tire.

Thomas A S. 
Rating:
3.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE!!!

Raven H. 
Rating:
5.0

Customer did not leave a comment.

Galatia N. 
Rating:
3.0

Vehicles are not maintained. The ramp on the vehicle would not close all the way. So had to tie it down. Had such a hard time when driving on express way. The whole steering wheel was shaking the whole time. Unfortunately I was moving and I had all my stuff inside and had no other choice but to keep going. I wish I had taken the vehicle for a test drive on the express way before loading.

Vijayanaryana C. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

No one was there to meet me for the trailer. The building was locked up. Someone arrived shortly after my arrival to assist me. The trailer has a hole in the fiberglass, the tires were not maintained.

William H. 
Rating:
1.0

I made a reservation in person a week before the time I needed the truck. When I went in to pick it up, I was told there was no truck for me. I never received any notification about this and the customer service I got was horrible. Nobody tried to help. I have worked in customer service for a long time and to be treated this way during a stressful time like moving was not acceptable. I will never recommend this Uhaul site to any one and have heard since that many people have had bad experiences with them. Not a good way to run a business!!!

Cindy L. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

basavaraj P. 
Rating:
5.0

Extremely courteous staff and took care of me quickly

Edward M. 
Rating:
5.0

Excellent service. Thank you

Grzegorz M. 
Rating:
3.0

Truck was not at location where I was supposed to pick it up truck was not the same size that I put in to rent but they did accommodate me with a bigger truck return was not where it was supposed to be had to return the truck or picked it up which cost more gas

Mark P. 
Rating:
4.0

the 24/7 mobile feature is pretty user friendly. be prepared to take about 10 minutes checking in and 10 minutes checking out.

Angelika B. 
Rating:
5.0

Customer did not leave a comment.

kelly P. 
Rating:
5.0

In and out clean truck n friendly

BERT A. 
Rating:
5.0

Customer did not leave a comment.

Isaak L. 
Rating:
5.0

Truck was very clean n ready to go.. thank you!!!

BERT A. 
Rating:
3.0

Responsiveness to calls. Suggestions for parking when self returning

denys C. 
Rating:
5.0

Customer did not leave a comment.

Mayur T. 
Rating:
1.0

The location was supposed to open at 8:00am but no one showed up until 8:45am. I was late for my delivery. It was an auto trailer rental so I couldn't use the mobile app. Then when I returned at 4:00pm, the location was closed already. Horrible experience.

William T. 
Rating:
5.0

Carlos was very courteous. He got us on our way quickly

Jascinth L. 
Rating:
5.0

Customer did not leave a comment.

Anar B. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Have my drop off location be the one I selected. Annoying that I had to pay for an Lyft when I selected a drop off location within walking distance.

Parth S. 
Rating:
5.0

The staff is always professional. The equipment is always dependable and available when they say it is. This location NEVER disappoints! We will ALWAYS get truck rentals from them.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

NEBOJSA S. 
Rating:
2.0

The workers were 30 minutes late to work so we had to wait until someone showed up. Then after we returned the truck after refilling the gas (after hours) I woke up to get charged an extra $53 for not putting gas in it…wtf!

Kyle Z. 
Rating:
5.0

Awesome customer service I was given brand new equipment. Owner was very helpful and was able to rent me all the equipment I needed without going to another location.

adan B. 
Rating:
5.0

I would treat the manager Carlos to dinner for how accommodating he was! He is very helpful, friendly, professional and knew what he was talking about. This is an exceptional UHAUL location.

Joseph R. 
Rating:
4.0

Unfortunately I was unable to reserve the truck prior to picking it up---but the service person did things quickly and I was on my way--

naomi B. 
Rating:
5.0

Customer did not leave a comment.

Torrey O. 
Rating:
5.0

I would rate reservations a zero. I reserved a trailer a month in advance and had to change my travel plans because a trailer was not available the Day I reserved for pickup.

James B. 
Rating:
1.0

The entire experience was terrible. After 1.5 hours I finally gave up and cancelled my rental. Uhaul app and site crashed or froze up many time causing me to have to start all over. There was a 14 safe drive fee that I did not want or need because my insurance has rental coverage built in. I could not remove the fee so I called in and waited on hold 25 minutes. The person told me the fee was removed, however it was still appearing. The truck images were so bad in the part were I could dispute damage on the truck that I was unable to see clearly. Regardless, the picture that did show up a bit better did not have the damage shown so the pictures were old. Trying to dispute and upload picture failed and froze 3 times. The whole experience was cumbersome and had issues like the freezing and crashing and unneeded fees that were not removable. Also, finally, even when on the phone with a representative from the support line, we got disconnected. They then tried to call my wife, the alternate number. The call with her also got disconnected. I took this whole process to getting the keys for the truck. Truck would not start. All in all, the experience was hideous.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

patrick E. 
Rating:
5.0

Customer did not leave a comment.

Mary Rose Ann L. 
Rating:
4.0

It was very annoying to have to use the UHaul app and wait for confirmation after already receiving confirmation on my booking. Luckily, the girl at the desk was super helpful and got us booked in no time.

Andrew M. 
Rating:
5.0

Great service.

imre H. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Friendly service

Joey N. 
Rating:
5.0

The only thing that wasn't perfection was the timing which I don't think in this situation could have been avoided since the person before us broke the ramp which we needed. Other than that the service was wonderful and people were very polite

Mykel L. 
Rating:
5.0

I enjoy using Ubaldo every time I need a rental !! Polite close by clean n easy to drive n maintained Thank you 😊 👍

BERT A. 
Rating:
5.0

Thank you for your help on the return and easy pick up. Great customer service!

Shane F. 
Rating:
1.0

truck very dirty broken and damaged all over, someone left a desk inside of it

dejan T. 
Rating:
5.0

The owner of car wash is awesome and super helpful and enthusiastic to fix car and help us including his tecnition.

Fa-Tien Florey L. 
Rating:
5.0

Customer did not leave a comment.

scott D. 
Rating:
3.0

Customer did not leave a comment.

Errol F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Excellent friendly service

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Olga P. 
Rating:
5.0

All went well,no comments,maybe extended hours may work someimes,Thanks

Alexandru C. 
Rating:
5.0

Mike was nice.

Willer L. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Check the gas level before giving the vehicle.

mathew V. 
Rating:
5.0

Customer did not leave a comment.

Remon M. 
Rating:
5.0

Thanks

Grzegorz M. 
Rating:
3.0

the location opened at 8 am and it was still closed at 8:15 when i tried to return it i just ended up leaving the keys there because i couldn't wait for them to open past there opening time

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Carlos was very helpful and courteous. Thanks again.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

SAMSON A. 
Rating:
5.0

Nothing. The staff at Des Plaines car wash are professional and friendly. Very helpful.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Jiovani A. 
Rating:
5.0

The associate I worked with when I picked up the 20 ft truck I rented was Carlos. He made sure I had everything that I needed. I had to call several times to extend my rental and they always took care of it.

greg G. 
Rating:
5.0

Customer did not leave a comment.

Alec F. 
Rating:
5.0

Customer did not leave a comment.

Kalpit S. 
Rating:
4.0

Professional and helpful

ROMAN A. 
Rating:
5.0

Customer did not leave a comment.

Kamil K. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Great service and very close to my location.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Make sure all the lights work, and that the brakes are in great condition! Thank you and keep up the good work!

Benito P. 
Rating:
5.0

Customer did not leave a comment.

SI P. 
Rating:
5.0

Brand new truck, friendly and competent staff!

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Easy to rent and return the truck. Great service.

Khaliun B. 
Rating:
1.0

I didn't receive any dolly. There is only one dolly I could use at the back side of truck, but it was at least 40lb dolly so it was awful.

Onur T. 
Rating:
5.0

Customer did not leave a comment.

jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Check Milage correctly on paper work. I called multiple times and the manager is never in. I was overcharged and have not received any help.

Julian B. 
Rating:
3.0

Easy in/out with the 24/7 phone check in/out .

Alexia K. 
Rating:
5.0

Customer did not leave a comment.

Michele P. 
Rating:
2.0

Have enough staff to serve customers. We were being served when we had to wait for eight car wash customers. Nobody went over the equipment with us. There was food inside the cab, broken light on auto transport.

Jens A. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
1.0

Customer did not leave a comment.

Cole M. 
Rating:
4.0

Customer did not leave a comment.

merrdith A. 
Rating:
1.0

What an awful experience, I made the reservation online and the latest pickup time that was offered was 7:30am which makes no sense because it was a contactless pickup that I could make from my phone. Once I check in and open up the truck I find out the dolly that I ordered and was charged for was missing. I call customer service and they tell me to just go to another location, then transferred me to someone else to get a refund and they hung up on me. So now I had to pay for gas/milage on the truck to drive to home depot and buy a dolly cause nobody will help me. When I go to return the truck the guy is unable to take the charge off of my bill and gives me a number to call. I call the number and talk to someone, he says he has to transfer me to a different department and he transfers me to the same phone prompt that I originally called. Extremely disappointed in this entire experience, will not be using Uhaul again.

Will Y. 
Rating:
1.0

I was suppose to pick up truck at 5pm. Got there at 455pm and they said no one could help me. I called uhaul in desplaines to tell them and they said I had to do online, took 45 min. Truck was dirty on outside and mirror all busted and taped. Very bad experience this time.

KATHY C. 
Rating:
5.0

Nothing, very friendly and helpful. We saved a lot of money using a local company. Thank you

Terence E. 
Rating:
1.0

Old turk with lots of noises and they charged me extra 11 for gas even I filled up the gas.

Anas M. 
Rating:
3.0

Usually I've had no problems with u-haul, in the past experiences. However, this time, even though it was a local move (Des Plaines to Naperville), they wanted me to drop-off the truck at the Pick Up location and to top it off, they mentioned about this only a day before, which pressurized the move-in work, than it already was. I would never ever recommend this place to pick-up the u-haul truck. I never had this problem, when i wanted to move-out between 2 states and this time i am very disappointed.

Saantha A. 
Rating:
5.0

Customer did not leave a comment.

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

robin M. 
Rating:
3.0

Nothing wrong with this location. But my experience with U-Haul online and on the phone was a nightmare. I'll never use you again, and I am committing to let everyone I know what a shitty joke of an operation U-Haul is. I'd give you a million negative stars if I could. From the stupid text messages to your idiot customer service - laughably terrible.

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Victoria G. 
No reviews have been submitted for this location.

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