Customer Reviews for Des Plaines Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Des Plaines Car Wash

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Amelia M. on

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Difficult location to get to with all the construction. Parking lot was a mess. Unclear where to drop off the keys.

MIHAI M. on

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Customer did not leave a comment.

Andrew M. on

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WORST UHaul facility i have ever been in. It was like I was bothering them, were not friendly, took forever to do the paperwork and then told me the draw bar and ball needed to be flipped over as the drop was too much, but they could not help, as they don't do that type of work. Told me to go home and use a pipe wrench to loosen the ball! I could have never loosened that with out an impact wrench! Extremely frustrated so I went to the UHaul location I requested and preferred at Oakton & Mt.Prospect rd. They were appalled as the trailer was loose and not hooked up properly. They made the change with the bar & ball, hooked up the trailer properly, checked all of the lights (the other place did not) and apologized for the problem. They are a FIRST CLASS operation. NEVER go to the Des Plaines Car Wash uHaul location. they are the worst!!

Fortunato A. on

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Truck had no dolly or moving blankets which always come with rental in the past. Made moving very difficult. Also my pickup location changed twice. Very inconvenient and almost thought I wasn’t gonna have a truck for my move.

Bruce G. on

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Customer did not leave a comment.

Teresa A. on

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Nothing

Michael J. on

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"Modify the client user interface. To be more astounding, U-Haul's booking system archaic. Uber type app and booking systems are a dime in a baker's short order dozen. Junk your software and be more cloud based. The safety and security are light years ahead of your software's bandwidth alone. An supported updated booking app and website will reduce equipment theft, lost and unaccounted for equipment, general expenses. That alone will show on your income statement. An increase in traffic solely to a better U-Haul app that actually has a complete booking system that is user friendly- priceless!!! Come on U-Haul lest we forget Sears...". -Anonymous loyal customer.

David C. on

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Customer did not leave a comment.

William H F. on

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abiola aramide m. on

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Work on your one way order. And I was debted 3 time for a single transaction. Yet to be reversed.