the location opened at 8 am and it was still closed at 8:15 when i tried to return it i just ended up leaving the keys there because i couldn't wait for them to open past there opening timeAndrew H.
Moving Truck Rental in Des Plaines, IL at Des Plaines Car Wash
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Des Plaines, IL 60016
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Carlos was very helpful and courteous. Thanks again.Mark M.
Nothing. The staff at Des Plaines car wash are professional and friendly. Very helpful.Jonathan A.
The associate I worked with when I picked up the 20 ft truck I rented was Carlos. He made sure I had everything that I needed. I had to call several times to extend my rental and they always took care of it.greg G.
Professional and helpfulROMAN A.
Great service and very close to my location.Ronald C.
Make sure all the lights work, and that the brakes are in great condition! Thank you and keep up the good work!Benito P.
Brand new truck, friendly and competent staff!Gregory M.
Easy to rent and return the truck. Great service.Khaliun B.
I didn't receive any dolly. There is only one dolly I could use at the back side of truck, but it was at least 40lb dolly so it was awful.Onur T.
Check Milage correctly on paper work. I called multiple times and the manager is never in. I was overcharged and have not received any help.Julian B.
Easy in/out with the 24/7 phone check in/out .Alexia K.
Have enough staff to serve customers. We were being served when we had to wait for eight car wash customers. Nobody went over the equipment with us. There was food inside the cab, broken light on auto transport.Jens A.
What an awful experience, I made the reservation online and the latest pickup time that was offered was 7:30am which makes no sense because it was a contactless pickup that I could make from my phone. Once I check in and open up the truck I find out the dolly that I ordered and was charged for was missing. I call customer service and they tell me to just go to another location, then transferred me to someone else to get a refund and they hung up on me. So now I had to pay for gas/milage on the truck to drive to home depot and buy a dolly cause nobody will help me. When I go to return the truck the guy is unable to take the charge off of my bill and gives me a number to call. I call the number and talk to someone, he says he has to transfer me to a different department and he transfers me to the same phone prompt that I originally called. Extremely disappointed in this entire experience, will not be using Uhaul again.Will Y.
I was suppose to pick up truck at 5pm. Got there at 455pm and they said no one could help me. I called uhaul in desplaines to tell them and they said I had to do online, took 45 min. Truck was dirty on outside and mirror all busted and taped. Very bad experience this time.KATHY C.
Nothing, very friendly and helpful. We saved a lot of money using a local company. Thank youTerence E.
Old turk with lots of noises and they charged me extra 11 for gas even I filled up the gas.Anas M.
Usually I've had no problems with u-haul, in the past experiences. However, this time, even though it was a local move (Des Plaines to Naperville), they wanted me to drop-off the truck at the Pick Up location and to top it off, they mentioned about this only a day before, which pressurized the move-in work, than it already was. I would never ever recommend this place to pick-up the u-haul truck. I never had this problem, when i wanted to move-out between 2 states and this time i am very disappointed.Saantha A.
Nothing wrong with this location. But my experience with U-Haul online and on the phone was a nightmare. I'll never use you again, and I am committing to let everyone I know what a shitty joke of an operation U-Haul is. I'd give you a million negative stars if I could. From the stupid text messages to your idiot customer service - laughably terrible.Christian D.
Another very smooth and painless rental. Easy process. Friendly staff.Nathan D.
Leave your service like it is, and give a raise to your staff.Reginald S.
could not find u-haul drop box. ended up dropping off to cashier at car wash. When I gave him the keys, he told me he'll get back with me in a couple minutes while he took three customers for car wash (Which I understand because it's a priority). After taking his customers, he told me to be he will be back in a couple minutes (went to car wash), then he came back and asked if I wanted a receipt. I said no, to which he said I'm done. if that's all he had to ask me, then just ask right away so i can be on my way.Mohammed K.
Great experience, Michael was nice & very helpful!!!!Jacquelynne W.
Furniture dolly we rented was not supplied.Kimberly M.
The van was clean for the most part, but there was dried mud on the drivers side floor, and the cargo area floor could have been a little cleaner, but overall it was fine. -I had problems with the online check in and could not get the code to unlock the key lock box. I found the website and app to be a bit cumbersome. I had to wait for the owner to arrive and get checked in manually, all of which delayed my day. But, the owner was very cordial and helpful and got me on my way.Roland H.