Great customer service!
SHAWN G
Customer Reviews for Destination Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They can not accept debit card
SHILEI ZI have rented hundreds of U-Haul’s in my life… this is by far the cleanest, most professionally and easy location I’ve ever worked with.
Jesse RAs far as I think things were great
TERESA VI have used this location several times and they have always been professional and courteous. Would highly recommend this location
KENNETH NThe whole process was very easy and efficient. Customer service was friendly. Check out was easy. All in all, a good experience. Thank you.
MARC KWhen I picked up the truck the hood strut fell out in the middle of the driveway. When unloading my contents, two of my boxes were wet and the contents very wet.
CURTIS GAPRIL was friendly, efficient and very very accommodating
REBECCA WGreat staff. Ready for me immediately this morning and made the experience even better.
Dean HGreat job
Jeremy SStaff is very competent and their equipment is in good shape and ready to go.
EDWARD RThe only thing that was problematic was that the running boards esp in the van part were so narrow, barely enough room for our feet esp my husband’s. We had to be so careful!
DEBRA WThe only thing I can think of is to extend the hours they are open. The truck was clean, the location is easy to find & the woman who helped me was funny, helpful & very personable!
VERONICA TGreat experience. I have use this rental place for years
KATHLEEN GGreat fast service! Very friendly and communicative well:) thank you all
RAYMOND PMuy buen lugar excelente servicio muy amables 10 estrellas
ROMAN CJust outstanding service and treated me like an old friend.
WILLIAM HYou switched delivery location while I was in route. Poor service!
TOMMY BThe staff went out of their way to accommodate me--at the last minute before I realized I needed a truck (I was waiting to see if I was going to have volunteers to help me pack it!). I got a 26' truck AND friends to help me pack it--all in one day!
KAROL BAs always, the truck/van/trailer was perfect and ready to go. I always have a great rental experience at this location. Great service and friendly people!
DAVID LWas easy and convenient. The lady was VERY helpful. Would use them again!
ROXANNE SNo, this location is well managed and efficient.
JASON PCan't think of anything. I have rented twice from this location am very happy with the staff, vehicles and service. I've been recommending this location since first rental. And I love the new vans!
COLLEEN RYall have great staff very helpful
DAVID GOnce again April took care of my checkout reservation and started me on phase 2 of my moving escapade. She is a great employee and deserves a nice bonus in cash.
LISA BIncredibly rude owners. Complained multiple times that we tried to use mobile pickup and chastised us for that multiple times. I noted it was an option on the app. If we had more time to get what we needed the U-Haul for I could have left and taken our money elsewhere. Do not recommend.
Hilary DBe friendlier
STEVEN CGreat customer service.
RONALD TExcellent customer service, will use again in the future.
JOHN SVery friendly and nice receptionist. Everything is great. If anytime will need uhaul only here
DANIYIL LFriendly and efficient. I've rented items here several times and will continue to do so.
Stephen BThis location was all right, but overall the U-Haul experience was rough with a different location
BERNARDINO GThis place is legit. In and out quick and always professional.
MATTHEW KSend them here to rent from April or Mary! I have used this location on several occasions. Service has been excellent and very pleasant.
DENNIS BWeird that you couldn’t come in front door.
Lennard MThe customer service was really good and I appreciate how fast I was able to check. Thanks
RICHARD LI did everything that I agreed to on the contract. I had an after-hours drop off. And when I got there the app would not accept my odometer reading. Therefore the key drawer would not open so I could return the key. I called the 800 number and a lady helped me through that and I agreed to bring the key back to the store the next day. I locked the truck and did my video to make sure I didn't have any problems with that. First thing in the morning that girl started calling me and then when I called her back she was extremely rude. And told me that I was supposed to be there first thing in the morning. I may have said that but I knew they're open till 2:00. It was a very disrespectful of her to speak to me the way she did. When I walked in she said give me the key. All I can say is that I was very stressed when dropping off the truck. It was dark cold and raining while I was trying to get through the app. So I can put it the key back in the lock box. And then for her to treat me that way was wrong. I didn't deserve to be treated in this way. I was in a stressful move already my son had just passed away and I was being forced to move because I couldn't afford to stay there. And then she just made the whole experience worse. Unfortunately I am going to order a U-Haul again later this week to finish my move. But I will not be going to that location on 6th avenue that girl is horrible.
DAWNE RI did have an issue that was quickly reslved. At my home I went out to move the vehicle. The key would not turn when trying to start the van. I called customer service who walked me through a solution that was quickly resolved.
DOUGLAS GVery friendly and efficient. I preregistered and was out of there with the trailer in about 10 minutes. When I returned the trailer I was out of there in 5. Great, friendly service! Highly recommended!
BRUCE BThis is the second bad experience I’ve had at this location. The people who work here are rude and do not know what customer service is. I used the mobile check in, and then went in to get the key. Was told “they don’t do that here”, and I had to pull my cards out yet again. U-Haul either offers the mobile check in or they don’t. Went to return my truck after hours and their key drop is too small to actually drop the key with the U-Haul keychain. It was so unpleasant I will drive and pay the extra mileage rather than use this location again.
DESSA JFriendly staff. Quick service. Reliable. Ready to serve and I received service with a smile.
GRACE MAlways friendly, great customer service. Best U-Haul location in Tacoma!
CHRISTOPHER MDestination Rentals has taken good care of me through the years. Thanks so much for your service.
JOSEPH NThe staff at this location is fantastic. Excellent customer service through the whole process. Quick and expedited pick up and drop off, staff was ready, trailer ready and accessible. the staff met me at my vehicle at arrival and return. Outstanding. Thank you. Jeff M
JEFFREY MThanks for helping make the move easier for me. I’ll be back next time I need a UHaul to see you all again.
JASON AAs a small business owner I really appreciate the folks at Destination rentals! Super friendly and easy to work with!
ERIC MThe truck was well maintained and the staff was courteous, professional and helpful. One note that we did notice that the back of the truck had some fir needles inside when we opened the roll up door to load the hand truck and the furniture pads. It wasn't a big deal, but we did end up sweeping the needles out once we arrived to where we needed to load my father in law's things.
AMANDA LQuick, easy, friendly.
DOUGLAS HMy 3rd time and they are always kind.
AUSTIN MI can’t remember her name, but we were helped by the nicest lady. She made the process smooth and easy and she was very kind! Had good conversation while she set everything up. Highly recommend!!
SAYVEONCE SI have worked with Mary at the U-Haul this location for many many years and she’s fantastic and all for people are fantastic
DAVID SThe vehicle was ready when I showed up half an hour early. It was clean and smelled like it had just been cleaned. Check in was quick and I was on the road in less than 15 minutes.
BETH RAlways a pleasure using this location. Staff very courteous and helpful ⭐️⭐️⭐️⭐️⭐️
PATRICIA NI like using this Uhaul location. Feels like a small family business. They're polite, helpful, and fast!
CHRISTOFER WGreat customer service!! Truck was ready and full of fuel.
KERRI SI always enjoy coming back to this location. Facility is clean and everyone is always friendly and professional. I definitely recommend this location for your U-Haul needs.
MICHAEL BSuper professionalism.
RICHARD JThe lady at the front desk was very nice and helpful I would definitely recommend if you need a U-Haul
SABRINA MSuper easy transaction.
JUSTIN HGreat customer care. Will continue to always come here.! Fast and friendly service. Rental return, Always easy..ready to answer any questions if needed:)
TERRY MKind and helpful
BRIAN FContinue with the great costumer service
ARMANDO M