We needed to drop our 10' truck off after hours. I contacted Destination Rentals to verify this could be done and was told that all i needed to do was park the truck in front, drop the key off in the keybox and check out online. We arrived around 4pm and there were no spots available. I tried calling Uhaul about where I could park and was transferred to a different # in which I was on hold for 20 minutes without reaching someone. Another customer was in the same predicament and he ended up parking the truck on the sidewalk in a no parking zone. We did not want to chance something happening to the truck so waited until a spot was open as there was a play going on nearby and people were parking their personal cars there. We finally parked the truck in the parking lot after 1.5 hours and trying to reach Uhaul. It was such a terrible experience. Do not tell the customer to park the truck in the lot w/o alternatives in case the lot is full. Also, it should be clearly marked that personal vehicles will be towed so that after hours return of UHaul trucks can be supported. Otherwise, do not offer after hours drop off. I would never use this location again.
Erika O
Destination Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tacoma, WA 98406
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Customer Reviews
- 4.5 Average Customer Rating
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This Tacoma location was awesome. Workers friendly and supportive especially since our original pick up location was not open when they were supposed to be. The original pick up location, Gig Harbor Coffee, cloaked and not answering phone even though reservations could be made for their location. The Tacoma location was amazing. In the future I will Only use the Tacoma location.
John PThese lady’s are awesome!
april rI was so pleased with the staff at this location. They were helpful, kind and I loved the family atmosphere. I will recommend them to anyone I know who’s moving.
Lauren SCustomer service was excellent and accommodating.
HANNAH C