The Uhaul company changed the pick up location 3 times. The day before I was to pick up the trailer, the location was changed to a location too far away. There was no time left to go to another company, so I had to change the trailer to something I didn't want.THOMAS C.
Trailer Rental & Towing in Tacoma, WA at Destination Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tacoma, WA 98406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Woman handling reservation and installation was a bit abrupt and curt. We were required to hook the trailer to our vehicle, and were told we didn't have a reservation because the service center reserved a trailer she didn't have. Very unpleasant experienceMICHAEL JACKSON C.
I will always rent from Mary! Her customer service is awesome! My daughter and I are Realtors and stage our listing so renting a reliable truck is a priority. We're customers for life! Thank you Mary! You rock!LISA W.
Expedient process, friendly dropoff, easy experience. Will rent here again.Thomas T.
Absolutely awesome people to work with.ISAAC JACOB L.
Nothing except maybe offer complimentary cookies..Robert H.
The people were very helpful and efficient. The equipment was in great shape.ELIZABETH J.
I paid for the CDW insurance. Accidentally broke a rear lens cover. Instead of the $150 deductible, I was charged the entire amount of the lens and lens replcement of $280 plus I was charged the insurance fee. The local U-haul store at 7014 6th Ave, Tacoma, WA 98406 told me Corporate would be calling me to discuss this. It's been 4 days and no contact. Very disappointed...Don't buy the CDW insurance. Its a junk fee apparently...MICHAEL F.
Charged me $25 for a cleaning fee! I personally swept out the back of the truck. Looks like from other reviews this is common practice for this location. Look elsewhere BEWARE OF THIS LOCATION!!JACOB DANIEL Z.
Nothing. You're doing a great jobNICHOLAS M.
Best UHaul facility around !!!Robert R.
Staff was awesome!!@MICHAEL DAVID B.
your help at this location is the most unfriendly employees I have ever came in contact at any public business!! I have rented there 3 times and their additude is getting worst so you have seen my last visit to this location and it is sad because this location is well stocked with all types of trailers and trucks. P. S. THE DOG AT THE LOCATION TREATS YOU BETTER THAN THE HELP a.l.ALLEN L.
Improved Phone serviceBradley S.
The customer service was very dry and unwelcoming and unpleasant. The lady that helped me was just sitting there eating her food. She had to find her mask and then put it on. I used the app to check-in early and she made up all kinds of excuses to why that system doesn't work the same as if you come in the store and it was a waste of time. She stated that she has been doing this so long that it would only take her 5-6 mins. There was no hand sanitizer at the counter. There was no cleaning supplies to wipe down the counter between the customers. I was not pleased at all so I will not recommend this establishment. An I hope to only use a closer uhaul to my house.Chas G.
No communication about equipment, rates or drop off locations. The older lady made everything uncomfortable throughout the whole process. The truck had damage all over that weren't mark with x stickers , she also asked questions unrelated to the leasing process. The trailer tie down were unsecure and the right ramp started sliding off during the ride. At drop off there were three people waiting for pick up but no one was there to help themJONATHAN C.
Mary is a sweetheart and one of the hardest and most pleasant people I knowRobert R.
They accommodated everything I needed with short notice and pickup/drop off on Easter Sunday. So helpful and easyDAYTON K.
The van was caked in dust when I picked it up. It was missing an antenna, which made the radio difficult, if not impossible, to listen to. I had chosen the van option because I was led to believe I'd be renting a sprinter van, or something similar. I ended up with a GM van product, which I would not have opted for, had I known that was what I'd get (not the store's fault, Uhaul's website is misleading). The steering was 'loose', for lack of better word. I had inches of play on the wheel before feeling a response. The vehicle performed better when there was weight in the back. Pickup and drop-off were easy, do what you can online to speed up the process.Andrew K.
The last that helped me get back on the road was very nice. My son said he had a sliver and she over heard and offered a bandaid. Helped us make a fishing trip gone wrong into time making memories.ANDRE R.
Very friendly and helpful staff. This is one of my favorite locationsSTEVEN M.
Great experience. Clean location and truck. Quick and easy.Erica G.
I can't think of anything to improve upon. Mary and her family are absolutely amazing. Ive been working with Destination Rentals for several years. Very professional and helpful.IAN G.
Give employees a raise. They work hard for as small of a location as they are.JUSTIN E.
Communicated well over the phone regarding dropoff. Very friendly but did comment about how old and beat up the trailer was.Debra A.