Customer Reviews for Destination Rentals
(U-Haul Neighborhood Dealer)

4,563 reviews

7014 6th Ave   Tacoma, WA 98406
(No night drops on 26 foot trucks)

(253) 564-1749

Office Hours

  • Mon-Sat: 7 am - 4 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(253) 564-1749

7014 6th Ave
Tacoma, WA 98406
(No night drops on 26 foot trucks)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am - 4 pm
  • Sun: 8 am - 2 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The service of the U-Haul was great and straight forward but not the best customer service - I didn't feel really welcomed coming in or out and I don't think I would ever use this location again as customer service is huge to me.

ZACHARY M 
Rating:
2.0

Better customer service

RAYMOND M 
Rating:
5.0

Customer did not leave a comment.

MANIGANDAN V 
Rating:
5.0

Customer did not leave a comment.

Eric N 
Rating:
5.0

Customer did not leave a comment.

ERIC N 
Rating:
5.0

Customer did not leave a comment.

DERRICK L 
Rating:
5.0

Nice efficient people. Good equipment. Pickup and drop off were seamless. Thanks for your service.

JERRY K 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W 
Rating:
5.0

All good .

CHRISTOPHER H 
Rating:
5.0

Continue with the great service that I got today.

KENNETH P 
Rating:
1.0

the lady that called me to say that we didn’t return the quilts. When we picked up the truck the lady that helped us asked if we needed and shipping mats and my son asked how much they are . she said 5$ for a package of six so he said yes and took them thinking that was what they cost. Mary was quite abrasive to my daughter when she parked in the wrong spot. She was just dropping off my son to pick up the truck. she wasn’t going to set up camp. then when the truck was returned she wanted to know where the shipping mats were. My son said he thought he had purchased them. she got all hot under the collar and then said he has to return them before closing. Well then i got a call from mary and she was so snippy about them and that we would be charged if they were late and she couldn’t check the truck in without them etc. i said no need to get snippy with me over the stupid blankets. i will bring them basic as soon as i can. we were all at work by then and just could leave at that moment. it’s not like we were stealing the struck. try alittle kindness . she was also just mad at the world i guess. or just hates her job. wouldn’t rent from that store again.

THOMAS S 
Rating:
5.0

Just to explain the app and how you will be charged an extra fee if you do not check out. Otherwise great

Rachel S 
Rating:
5.0

Customer did not leave a comment.

RONALD C 
Rating:
3.0

In general, no issues. However, lady at drop off was very rude.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

HARVEY G 
Rating:
5.0

Customer did not leave a comment.

JEWELL L 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y 
Rating:
5.0

Customer did not leave a comment.

KRISTIN D 
Rating:
5.0

I love renting here, the ladies up front make it very comfortable and easy anytime I need a uhual I come here

ALEC C 
Rating:
3.0

Maybe accept chime as a method of payment. It's not a prepaid card. It's literally an online bank account. If you don't have money, you can't use it.

SCHYLER D 
Rating:
5.0

Great local spot!

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

LISA M 
Rating:
4.0

Please do not change the location of pick up. This caused great inconvenience to the process and $16.50 in bridge tolls plus additional gas costs. It is unfair to have to unexpectedly pay these additional charges after confirming pickup at a much closer location.

JAYSON J 
Rating:
5.0

Nice Friendly Service

TJ P 
Rating:
1.0

When i picked up the trailer there was still someone else’s lock on the back. I didn’t realize this until I got home. Had to go to Home Depot and buy something to cut off the lock. Added an hour and a half to my moving day

BREANNA S 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S 
Rating:
5.0

Customer did not leave a comment.

DANNY L 
Rating:
5.0

Customer did not leave a comment.

TODD S 
Rating:
2.0

While this location is convenient for my needs, the inside of the store looks more like someone's garage than a true U Haul facility. Noone wears any uniforms or identification, and the staff usually appear frazzled and weary. In addition, seems odd to close at 4pm on weekends

MITCHELL S 
Rating:
5.0

Good customer service. Explained check out and return process well.

MICHELE H 
Rating:
3.0

Units transmission shuttered at take off.Had high miles.

LISA A 
Rating:
5.0

I am an apartment resident in the community where the 6th Avenue U-Haul is located. I have been a customer of this location for years and I doubt if you have any other location that can compete with the service the ladies at this location provide. They will always rate 5 stars as far as I am concern. A very statisfied customer Bill McDaniel (Resident of 1202 Pearl Apartments in Tacoma, WA

WILLIAM M 
Rating:
1.0

I was unable to rate “this location” as this is my first time using U-Haul, but my “experience” was 4 stars. Since I was “forced” to pick one just to complete this survey, that alone warrants one star. Also, in general I t would help to add a sign, “Did you remember to fill up?” to the truck lot entrance to remind returnees. It benefits both company and customer. Thanks.

JOSE G 
Rating:
5.0

Customer did not leave a comment.

RONALD M 
Rating:
5.0

Nothing comes to mind ,they have it down

STEVEN S 
Rating:
3.0

Positive and not so positive attitude and help. Definitely did not feel welcome there and it also looks like it doubles as a daycare during the week. As soneoneb

DANNA P 
Rating:
5.0

Nothing, everything was perfect and Mary was awesome!

GARY B 
Rating:
5.0

Great customer service!

ALVINA W 
Rating:
4.0

Customer did not leave a comment.

ROGER V 
Rating:
3.0

accept the truck as swept out as the sign says and not threaten to charge a cleanout fee unless I mop the truck out. The women had an attitude problem, and I surely will not be back and will make a point to not recommend that location

JOSE P 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Absolutely recommend. Will most certainly use again. Front desk service was wonderful!!

MAXXIMO N 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer service and efficiency was the best I ever experienced at any U haul location

Howard M 
Rating:
4.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P 
Rating:
3.0

While the truck was great and easily accessible, the lady who worked and helped me was quite rude. She was very short and did not have good customer service skills. I would recommend this service to people, except for the fact that talking to this woman was the downfall of this experience.

MIKA T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

It was great service and everyone at the center was very helpful

Sonia V 
Rating:
5.0

I'm grateful to have your business as my go to for uhaul needs. Always professional, clean, and reliable.

JUNE S 
Rating:
3.0

Customer did not leave a comment.

HARRY W 
Rating:
5.0

Everything about your business is "caring and nurturing". If this were a small town business I could imagine people congregating during the day just for a refreshing but of sharing the "news" with each other. Yes, your business is also a respite from a society too often missing a heart for fellowship. Thank You.

MICHAEL C 
Rating:
2.0

The truck was dirty on inside and needed to be washed. I returned with a very small amount of dirt in the groves of the bed liner. I was charged a 25 cleaning fee and told that I needed to clean it better. I had washed the bed out with a hose

DAVID C 
Rating:
5.0

I have done business with this location for many many years and Mary has always been efficient and professional and has excellent customer service skills. Thanks for being there every time I needed you.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

DARREN C 
Rating:
5.0

Customer did not leave a comment.

ROBERT F 
Rating:
5.0

quick accurate service

Thomas F 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

MINNIE A 
Rating:
4.0

after hours drop off so no interaction with employees at location - the no is technically accurate, but a well written survey would have had an N/A option.

JONATHAN S 
Rating:
5.0

Excellent customer service

AUGUSTE R 
Rating:
5.0

Customer did not leave a comment.

ERICK H 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
5.0

great customer service!

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
3.0

Final cost was more than double website price. Too many hidden fees.

RICHARD S 
Rating:
5.0

Staff was helpful and efficient

MICHAEL M 
Rating:
5.0

the ladies that helped me made the pickup very easy. I would use this location again.

ROBERT H 
Rating:
5.0

Rented from you haul many times. This location best ever by far!

EDWARD T 
Rating:
5.0

They had the equipment I needed and were very helpful setup trailer to my truck. Was also a quick turn around only 15 minutes from walking in and driving away. The return was less the 10 minutes.

LYNN B 
Rating:
5.0

Customer did not leave a comment.

BRIAN J 
Rating:
1.0

Was told the amount of fuel to have before returning and I was still charged for fuel even though I brought uhaul back over the amount the staff said. The whole thing is a crazy to overcharge people unnecessarily.

KIPLING T 
Rating:
5.0

Great staff, quick and easy process.

JASON H 
Rating:
5.0

Customer did not leave a comment.

EMILY M 
Rating:
5.0

Customer did not leave a comment.

GREGORY R 
Rating:
5.0

Customer did not leave a comment.

KENNETH R 
Rating:
3.0

Mary our assistant was great. We really liked her. Thank you.

DAMIAN G 
Rating:
5.0

Customer did not leave a comment.

PHIL P 
Rating:
1.0

Communication of what I was being charged for. I rented the truck between the hours 6pm-1am, 13 hours total and was charged 2 rental periods and 2 periods of insurance which was not communicated to me at time of signing for the truck!l. I was never told of my return time being 3 hours and 15 min after renting the truck (9:15pm). I estimated a distance of 60 miles, to move, travel and unpack in 3 hours just doesn’t make sense to why I was charged the way I was behind my back.

ANASTASIA E 
Rating:
2.0

Check truck before renting. Be friendly.

Glenn O 
Rating:
4.0

//Nothing follows//

DAVID H 
Rating:
4.0

Customer did not leave a comment.

RHYS P 
Rating:
5.0

Our agent was great. Helpful and fast and friendly.

NANCY E 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

I have known Mary for many years. She is absolutely fantastic. I always recommend her to everyone I know when ever they are in need of moving services. She is the best.

DAVID S 
Rating:
4.0

Customer did not leave a comment.

EAMON B 
Rating:
5.0

The lady who checked us in was quick and efficient. When we told her about the problems with the truck, she said it should have never gone out from the Pasco location

DIANE S 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B 
Rating:
5.0

At first, I got a call directed me to return the trailer to a very dangerous part of town. I’m a senior citizen and I was afraid to go there. I went to my original drop off location and they were very kind and understanding and took great care of me.

DEBRA T 
Rating:
2.0

The two women I worked with not very pleasant. One never say goodbye when a phone call. She just hung up. The other didn't even reply when I said "Thanks...have a good rest of the day." Not a horrible experience, but unpleasant enough that I won't go back there.

ANDREW M 
Rating:
2.0

I won’t be returning. Poor customer service. They must be use to dealing with garbage people and that’s their baseline for doing business.

JENNIFER C 
Rating:
4.0

Customer parking was pretty confusing, but the staff was great, the rental process was smooth and easy, and the pickup I rented was super nice and easy to drive.

JILL F 
Rating:
5.0

Customer did not leave a comment.

JOHN I 
Rating:
5.0

These are by far the most helpful owners and always have the best maintained and most reliable trailers and trucks.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

ARTURO M 
Rating:
4.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

The 6th Avenue people are always welcoming and professional. I was in and out of quickly upon arrival and even faster when I returned the trailer. I strongly recommend this store for anyone’s rental needs.

KEVIN J 
Rating:
4.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Keep up the great customer service.

Tim R 
Rating:
5.0

Customer did not leave a comment.

DONALD N 
No reviews have been submitted for this location.
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