Customer Reviews for Detail Me GTA
(U-Haul Neighborhood Dealer)

Rating:

2.0

Dear U-Haul Customer Service, I am writing to dispute the additional charges applied to Contract No. 74680300 and request reimbursement for costs that resulted from circumstances entirely outside of my control. This rental was part of my move from Montreal to Toronto. I reserved a storage unit at your 355 Weston Road, Toronto facility because it was also the designated truck return location on my reservation. My intention was to unload my belongings directly into storage and return the truck at the same location. 1. Last-minute pickup location change Approximately 24 hours before my scheduled pickup, I received a phone call advising that my pickup location had been changed from U-Haul Centre-Ville to U-Haul de Lachine. Because the new location was much farther from my home, I had to take an Uber. During that call, your representative acknowledged the inconvenience and told me that I would receive $50 because of the location change. However, that amount was never reflected in my final invoice. 2. Unable to unload the truck on the evening before the scheduled return On August 3 at approximately 7:10 PM, I arrived at 355 Weston Road intending to unload the remaining items into my storage unit. However, the sliding glass entrance designated for truck access to the loading dock was already locked, making it impossible to unload my belongings from the truck into my storage unit. At no point during my storage reservation or truck rental was I informed that the truck loading entrance operated on different hours than the published storage access hours. Based on the information provided to me, I reasonably expected to have access until 10:00 PM. Because I was unable to unload the truck, I had no choice but to leave with the remaining load and return again the following morning, resulting in unnecessary additional driving and fuel consumption. 3. Last-minute return location change One day before my scheduled return, I received another phone call advising that 355 Weston Road could no longer accept my truck due to a lack of available space. I specifically requested that the new return location be sent to me by text message or email. Despite this request, I never received any written confirmation. 4. Arrival before the contractual return deadline According to my rental agreement, my scheduled return time was August 4 at 8:45 AM. I arrived at 355 Weston Road at approximately 7:50 AM, well before my scheduled return time, to unload the remaining items. Once again, the sliding glass entrance designated for truck access to the loading dock was locked. I had to wait until an employee unlocked it, causing another unnecessary delay. After unloading my belongings, I went to the U-Haul office before my scheduled return time to return the truck. Instead, I was instructed to drive to another location, and the new address was simply written on a piece of paper. 5. No staff at the replacement return location When I arrived at 115 McCormack Street, Unit 8, there were no U-Haul employees on site. I had to ask neighbouring businesses for assistance before locating a phone number posted outside the building. Only after calling that number was I instructed where to park the truck and where to leave the keys. As a result of these circumstances, the truck was finally returned at approximately 9:15 AM. I arrived at the original contracted return location before my scheduled return time and followed every instruction provided by U-Haul. Any delay in completing the return resulted entirely from circumstances beyond my control and from operational decisions made by U-Haul. Requested Resolution The additional rental day charge, additional coverage charge, and fuel charge were incurred solely because of circumstances created by U-Haul, including the last-minute pickup and return location changes, the inability to access the truck loading entrance, and being redirected to another return location. I respectfully request: Reimbursement of the $50 that I was told I would receive because my pickup location was changed. Reimbursement of the additional rental day charge. Reimbursement of the additional coverage charge. Reimbursement of the fuel charge that resulted from the unnecessary additional travel caused by U-Haul's operational decisions, together with all applicable taxes. I also request that you review the call recordings and reservation notes associated with my rental, as they should confirm both location changes and that I was informed I would receive $50 because of the pickup location change. Thank you for your time and consideration. I look forward to your response and a fair resolution. Sincerely,

Rating:

2.0

This is a unique location in that it is not a stand-alone U-Haul location/office; I would call it a secondary outlet. However, the person who served me was great! I believe his name was Rohid. I still think it is a convenient location and I applaud the gentleman for his interest in working with U-Haul.

Rating:

2.0

Place not well labeled for new customers. Staff willing to help but not trained which makes it difficult for a quick pick up,

Rating:

4.0

open office later to drop off key and get recept the young man working sunday morning made the experience very goods helpful and friendly he made it better

Rating:

5.0

The uhaul customer service representative was helpful getting me checked in. The process was smooth and he was extremely professional in making sure I was checked in properly. Thank you.