Customer did not leave a comment.
THOMAS R
Customer Reviews for Detzels Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was super friendly and helpful.
KEVEN EThe rental process was easy, the equipment ready as promised and the service was great!
DAVID DVery friendly, efficient and ready for us.
MONIKA SInside clean but outside was terrible. Ever time you touched anything on outside you were dirty also.
STEPHEN RNothing
CLAUDE NGreat people & great location to work with. Thank you
CARLOS DThe location was clean but there was not a lot of emphasis placed on presentation.
GALE AThe electrical harness that plugs into the vehicle needs to be replaced. There are wires with exposed copper.
KEVIN BThe self check in sucked
STEPHANIE HDon't change locations 45 minutes away for me 3 hours before I'm supposed to pick up my U-Haul. Made for a very unpleasant sequence of events.
Kameron PThe steering column locks every time the ignition is turned off. Although a "known defect" of the "GMC fleet", surely the customer should not be burdened with trying to figure out how to play with the key to start the vehicle each time! Very poor judgement on the part of GMC and U-Haul.
BEVERLY FDetzels Garage is THE only place I rent my UHauls from. Dave Detzel is awesome, always looking to make our experience fast and easy. He continues to help us find solutions when we need a piece of equipment. As a business owner myself I sometimes find the need for equipment at the last minute and Dave @ Detzels Garage accommodates. Thank you.
JACOB EAfter hours drop, so didn't see staff
STEVEN JGreat Service. Professional and friendly. Thank you!
HUBERT BCustomer service was fantastic at this location. I will rent again from this place. Fast, friendly, and accomodating. They are my local (like two blocks from my house) dealer and this is the first time I have used them, but not the last. Thanks Detzels!
JAMES WService is always friendly and professional here. Received a call the day of my 24/7 rental. They left a message letting me know that the truck was all set and the key was in the box. They know we do business with them so they know we know how to complete the 24/7 rental. Truck was nice and clean. Zero complaints. Wish I had more jobs in the Osprey area so I can do business with them more often.
Matthew Nthank you for the service very fast and very professional
VIKTOR KCan’t think of anything.
STEPHEN MThe remote check in was a nightmare...took forever....
Stephen RThe trailer should have been cleaned out, the last person must have used it to haul rocks and there were a lot of rocks on the floor of the trailer.
RAY QI think y’all need to extend your hours where there is a person on site. Trying to pick up my vehicle through the app was a pain in the butt and it kept timing out, taking me about 45 minutes untill finally being able to get the keys to my truck. Human service would be much easier.
Quade MVery easy pick up and drop off .
MARK SDave was incredibly accommodating. Made this entire process extremely easy.
STUART KNo suggestions
WILLIAM CTight space and not a lot of room to turn around, but it was nice and close. Fast friendly service.
Candy SVery easy and simple process for dropping off the trailer. Man on sight very friendly and helpful!
RANDALL GALL of my negative ratings come down to one fault...Size! Personnel is excellent. Cleanliness was okay. Lot size is just too small. I had to detach the trailer and walk it to a spot to leave it. I barely had room to turn my vehicle around to leave. I actually missed the lot and drove by the on arrival. This was shortly after Hurricane Milton went through. They probably lost their sign like most businesses in the area. I will definitely use them again because of the location, but now I know what to expect.
DAVID CDavid was excellent to work with.
FREDERIC CHe was incredibly helpful and very friendly. Will definitely rent from him again.
ALEKSANDR GIt would be great to have a van or 2 at every location
JAMES SOwner really enjoys his work: auto mechanic and U-Haul dealer. Small place, superior service.
RONALD MDan is wonderful very have.
TARIQ KThe truck itself was fairly old and the shifter was a little rough. Other than that it was clean and did the job. The dealer himself was excellent. I’ve rented here before, and he always tries to make pick-up and drop off as quick and painless as possible. He takes good care of his customers. In this case, my requested 10’ truck was not available, so he gave me a 15’ for the same price. Definitely recommend Detzel’s!
JAMES TMy biggest complaint is that I booked this truck and I had one of my employees pick it up remotely and it's so confusing that I had to wait until Dave Detzel the location owner arrived at his office. Dave is GREAT! But Uhaul, you've now screwed up 2 remote pickups for me. How can we get this straight? I never know exactly who will be picking up a rental truck for me so I'm sure that adds a wrinkle so how can we iron that out so we can give you more business?
AUSTIN RDavid is great to work with, his location is super easy to access, equipment is solid!! I prefer using this location after lots of personal experiences with uhauls
David LFor me nothing, I was very pleased with the service I received.
scott hxxx
William PThe truck was beat, dirty and the driver side door did not close all the way..no matter how hard it was slammed. Wipers were in terrible shape. There was no place to park at the garage. Garage owner was extremely nice and pulled a truck out of the lot to let me park.
Anthony KGreat service and inventory
Peter BSite allowed us to rent a truck for counter pickup. When we arrived the sign on the door said "gone fishing, see another u-haul location. So after an hour of working with multiple u-haul call center and tech support people we had to delete the app and then use the website to check out our truck, AFTER they had to change it from counter pickup to unassisted pickup. This set our move back an hour and in the Florida summer heat its that much worse. Location is probably fine, but always arrange remote pickup just in case...avoid the lousy start we had. (p.s. Survey doesn't accept "Not Applicable"......)
Henry HMuch appreciated! Owner was very helpful :)
Lyn LExcellent location for UHaul services. Fantastic customer support and communication.
KURT JExcellent experience! Will definitely go to Detzels any time I need a U Haul!
Amy SQuick and easy!
Ronald SHe was VERY helpful. I REALLY appreciated him waiting the extra few minutes, Due to traffic, to help with everything.
Tammy GOwner was very helpful
TODD MIt’s perfect place and very easy for found and perfect place for left the truck .
Imilcy JWonderful experience. Easy, convenient, helpful staff.
Elizabeth BAl went well
Thomas MGreat Location. Great staf
Oleksandr MThe service from the location was excellent. The self service app was not very useful. I hope Uhaul improves the self-service functionality as reality did not work as well as the concept of self-service.
Scott KImpressed with efficient and responsiveness of you service
steve s