Customer Reviews for DeVoe's Rainbow Orchards
(U-Haul Neighborhood Dealer)

1,687 reviews

1569 Rte 9   Halfmoon, NY 12065

(518) 355-3304

Office Hours

  • Mon-Thur: 9 am–6 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(518) 355-3304

1569 Rte 9
Halfmoon, NY 12065

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–6 pm
  • Fri-Sat: 8:30 am–6 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Location was great for me - very easy to reserve the vehicle I needed online. Easy pick up and drop off

Elaine K 
Rating:
4.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Clayton S 
Rating:
5.0

Friendly location

Rebecca B 
Rating:
1.0

The woman that night was extremely belittling, rude, embarrassing while having my family waiting while already going out of their way pressed for time. No concatenation, Condescending with every question and answer. Taking me nearly 40 min to rent the box truck renting with uhaul. My experiences always been positive doing it so many times. I’m aware you walk around the car w a sheet and mark for damages. Knowing she didn’t go around the truck with me i decided to pull out my cell to make a video while walking around the truck. Pulling out my cell to record the damages “ truck was discussing. Damaged pained over ect. “. She mediately let me know that I didn’t have to take a vid bc they have pictures “ another red flag “ Pointing out damage she clearly didn’t want to look or addressed. Wrapping up what seemed forever talking outside of the truck. Telling me the gas was at 3/4. Jumping into the truck while she was still there to see the gas the needle was closer to 1/2 than to 3/4. Knowing this another red flag. To put More gas in it or to charge me for it not putting enough in it. I told her the truck would be back between 8-830 to drop it off. After looking at the contract she put down 7pm not 8 pm. “ another red flag to charge me. Please get back to me regarding this. My email is jcthst@gmail.com

jarrod t 
Rating:
4.0

When we went to pick up the U-Haul, the people before us had not returned it yet. So we had to make two trips in order to pick it up. Thought we should have gotten some kind of discount. But overall the experience was good as far as renting from you.

Robert G 
Rating:
5.0

Nothing special

Chris C 
Rating:
5.0

Joy accommodated my needs quickly and with no hiccups.

Denise S 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Cohoes C 
Rating:
5.0

Nothing.

Louis R 
Rating:
2.0

Battery was dead upon getting key Had to wait until store opened for help and to jump start truck which set my over all schedule behind Lady at desk was nice

Atash D 
Rating:
3.0

Very small country storefront… Only one person working there… Actually walked out after a 20 minute wait online

ralph b 
Rating:
5.0

The location was fine but the pick up experience was awful. At no point was I told how the pick up worked or that I needed the Uhaul app to get my truck. When you called me to confirm my reservation, I should have been told those steps. Awful pick up experience waiting on hold for >15 minutes.

Kimberly G 
Rating:
3.0

The app experience was awful. It took 20 minutes to work through it on my phone only to have the app give me an error. Then it took another 40 on my wife's phone. Thankfully it worked as I was almost out of my window for pickup.

Rock T 
Rating:
5.0

I feel I missed a step because I got notes about returning the truck despite returning it around 10:30. The truck was a little dirty and smelled like cigarette smoke.

Manuel S 
Rating:
5.0

I travel extra miles to utilize this Uhaul place. I can always depend on their professionalism and courtesy in working with the staff. I would highly recommend this place to everyone.

ANN B 
Rating:
4.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

I love how friendly the lady was and helpful. She explained in details with my concerns.

Maulik P 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Be a little nicer

Tina M 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
4.0

Have used them several times..

kenneth g 
Rating:
4.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

Rock G 
Rating:
5.0

Customer did not leave a comment.

Stephen N 
Rating:
5.0

The process was extremely easy and it was a great experience. I would definitely use them again. Very happy.

JOSEPH V 
Rating:
5.0

This location is only half a mile from my daughter’s apartment. Perfect for all my needs.

Peter W 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Craig K 
Rating:
5.0

Devoe's is an awesome family run business, I will always go there when I need a truck rental.

Thomas L 
Rating:
2.0

Return phone calls

Michael P 
Rating:
5.0

REservation, pick up, and drop off was very convienent.

Loren J 
Rating:
5.0

With quite a few moves, Devoes was my "goto" place for a Uhaul. They are very accommodating and go over and above what you would expect. Best Uhaul renting facility in the area. Thank You!!

ANN B 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

Leanne N 
Rating:
5.0

Customer did not leave a comment.

Karl K 
Rating:
5.0

Customer did not leave a comment.

Anthony F 
Rating:
5.0

Joy, manager, was great. She was professional with speedy and easy processing of the rental.

James W 
Rating:
5.0

Customer did not leave a comment.

Timmy C 
Rating:
5.0

Everything was perfect, great customer service

Scott L 
Rating:
5.0

Love doing business with this company as they make it quicker and easy and very friendly. I will always use this location.

Tiffani H 
Rating:
5.0

Customer did not leave a comment.

Vincent C 
Rating:
5.0

Great location with very friendly and helpful employees. There’s a larger uhaul location near this one but I much prefer Devoe’s as they have been more helpful with last minute rentals repeatedly.

John L 
Rating:
5.0

A++ knowledgeable, friendly and prompt! High recommend

toni a 
Rating:
5.0

Customer did not leave a comment.

Rosemary H 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Paul F 
Rating:
4.0

Customer did not leave a comment.

LEONM G 
Rating:
5.0

Customer did not leave a comment.

GARRY B 
Rating:
5.0

Always a easy process. They are my first choice whenever I need a rental

Robert S 
Rating:
4.0

Customer did not leave a comment.

Suchinthaka N 
Rating:
5.0

Nothing - Joy at DeVoe’s is wonderful!

Charles C 
Rating:
5.0

All good

Michael B 
Rating:
5.0

Joy is a pleasure to work with.

Denise S 
Rating:
5.0

Absolutely nothing, DeVoe was absolutely perfect in every sense of the word the trucks were well maintained clean everything was thoroughly explained the customer service was prompt and thorough I had no additional questions because everything was explained and the truck was absolutely wonderful I will be returning to this location every time I have need of a rental

Shaugne T 
Rating:
5.0

Customer did not leave a comment.

Alyssia M 
Rating:
5.0

Customer did not leave a comment.

Sara E 
Rating:
3.0

I went 60 miles to pick this up cuz that's where the car was but then I had to go 60 miles back to deliver at my house and then they wanted it to be returned back to their place another 60 miles not very happy

Ben M 
Rating:
4.0

Customer did not leave a comment.

Jeremiah K 
Rating:
5.0

Service driver side door

BRIANR C 
Rating:
5.0

Customer did not leave a comment.

Monica C 
Rating:
5.0

Customer did not leave a comment.

JOHNWALTER D 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
3.0

Quick easy pickup and drop off. Friendly service. Would definitely use again. Only drawback is signage isn't big enough for a busy rte 9 location.

Cynthia C 
Rating:
5.0

Past experience with this location keeps me coming back here. Joy's level of professionalism never disappointments!

David E 
Rating:
5.0

Clean the windshield

scott l 
Rating:
4.0

The self pickup is a little complicated but we were able to figure it out.

Edward E 
Rating:
5.0

Customer did not leave a comment.

Greg K 
Rating:
5.0

Customer did not leave a comment.

Pamela J 
Rating:
5.0

Customer did not leave a comment.

Mark J 
Rating:
1.0

I was charged an additional 65.00 but never received the final bill to explain the charges. This happened the last time I rented from them, too. I was charged an additional 82.00.

Linda L 
Rating:
4.0

Customer did not leave a comment.

Nicholas L 
Rating:
5.0

Customer did not leave a comment.

Gina C 
Rating:
5.0

None at this time

Fabio R 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Joy, at DeVoe’s, was wonderful, as always! We had a brand new GMC 10’ Box Truck that was very nice to drive. Not sure there’s anything that can improve the service with Joy and DeVoe’s UHaul!

Philip J 
Rating:
5.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Unfortunately, I don't remember the name of the woman I worked with here. She helped me out a lot before the rental in Earlville and drop off was a breeze.

Mark S 
Rating:
4.0

Upon arrival of dropping off my rental, I was told by the owner to just put the key in the drop box. I received my receipt via email the next day.

Lori L 
Rating:
5.0

Customer did not leave a comment.

Betty R 
Rating:
1.0

The lady was rude and a Bully. I used them one time before and only again because of the location. Both times she was not nice to do business with. She wears a shirt that says, kind people like kind people, but with her it she say, kind people don't like Bullies.

Renee R 
Rating:
5.0

Customer did not leave a comment.

Joy M 
Rating:
2.0

While truck was clean it was not very well maintained. Scratches and dings all the way around on pick up, the bed of the truck creaks and groans like crazy as if it's about to come off. The app needs some better configuration, ask people to take pictures before they start the inspection so they can upload as they go instead of having to stop, take a picture, wait for it to load if the app doesn't disconnect, then load the picture then wait for the app to see it and repeat, it's daunting.

Dakota S 
Rating:
5.0

Nothing!!

Matthew L 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Joy was a joy to do business with.... Will rent again next weekend

Patrick K 
Rating:
5.0

Customer did not leave a comment.

NADDEM M 
Rating:
5.0

Staff was friendly, informative and knowledgeable

William N 
Rating:
5.0

DeVoe's U-Haul is convenient, reliable and friendly. Two thumbs up. Thank you.

Brendan M 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
4.0

Good customer service and quick to finish the paperwork.

Suresh B 
Rating:
5.0

Outstanding service as always!

Robert B 
Rating:
5.0

Customer did not leave a comment.

Suchinthaka N 
Rating:
5.0

Customer did not leave a comment.

Jason A 
Rating:
5.0

Customer did not leave a comment.

Lisa N 
No reviews have been submitted for this location.

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