The woman running the shop was rude and dismissive.
Stephen C.
Customer Reviews for DeVoe's Rainbow Orchards LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental vans/trucks should be provided with a full tank of gas so customers aren't left guessing how much gas to put in. I accidentally overfilled my cargo van rental with an extra half tank of gas ($25-$30) and U-Haul refuses to credit me.
Ahsan K.Keep it up and always play it safe...the Lady there was really Amazing!!!!
Ebenezer A.Excellent vehicle and location that met my needs 100%
Leonard C.Online checking site was a long process. It was convenient no one had to be there. The website told me I would have it for 24 hours when I had to have it back the next day by 7 a.m. It never should have told me 24 hours was available
Lauren M.This is not the first time I rented through DeVoe's Rainbow Orchard. Joy is an absolute delight to work with, very accommodating, always gets things right!
Dan O.The van I rented smelled poorly from cigarette smoke. Had burn holes in the seat.
Don H.back door cable was stuck nd couldnt close door, made my move terrible
Dakes G.Great equipment and experience. You owe me a credit since I paid then upgraded but I assume that will be taken care of.
Peter D.Very friendly staff
TIMOTHY O.Great experience.
Dan S.The driver's side visor clip is broken so visor keeps falling blocking view while driving. Otherwise that's it!
Shelby R.The service was wonderful - truck and moving pads just as requested. Very friendly staff.
Theodore B.I was phoned when I hadn't returned the truck by 8am. The call didn't come until after 1pm and a message was left. When I tried to rerun the call the voicemail box was full. When I brought it to their attention I was told they knew it was full. I was never told I would be charged more for bringing it late.
AMY D.Let renters know if the return process for an after hours return. I wasn't aware if the process and I would have just dropped the keys in the key box without taking pictures Etc… via the app if another renter didn't tell me that.
RICHARDFRANK B.easy process
Sarit N.Van smelled like smoke. Waited 20 minutes in the hot sun to get approval. Customer service was unresponsive. Then had the nerve to call me with a pushy attitude to get the trucked back even though is was Uhaul that delay my ability to get the truck on time.
DANIELD M.No reason to improve....Service was totally the best!
Patrick H.Very helpful and friendly!
James G.There was dirty Kleenex and candy wrappers on floor of cab. No mat in truck bed.
Nora B.Very nice service from the check in lady
MICHAELL D.The person who checked me in was very nice and extremely helpful.
Eric B.the truck smelled like cigarettes
Dan C.For the second time in the row equipment was missing from truck. Staff was not courteous. Van smelled like weed.
Daniel M.Customer services Lady was very rude, she don't know how to deal with costumers, try to stop me while i am talking, no respect at all.
Akhtar P.Wonderful people. Family is great
JOSEPHJ S.DeVoe's Rainbow Orchard is a great place to rent a U-Haul from. They are kind, courteous and efficient from pick up to drop off! I highly recommend.
Stuart D.Nice People to work with. Thank you.
David C.Rear Tire pressure was low on renting the Car. Hoped your air charge before the renting the car
HIDEYUKI K.Always efficient and professional,very friendly start,only go here to rent from.Always excellent service.
RICHARDT F.Courteous, professional and friendly staff.
Fernando B.They made the uhaul process very easy and they were very nice to work with.
JANET P.The woman was late for when we had scheduled online to pickup which we were okay to wait because she was on her way. However she was initially quite abrasive to us because we had booked it that morning. We were not angry and waiting patiently, the woman ended up being very nice later but how were we supposed to know the way the system works or that she was coming in late from a doctors appointment we just followed the prompts on the website that said it was available to pick up at that time
Henry D.Better signage for parking to avoid getting stuck in mud
George H.Only having 1 person that can handle uhaul makes there be a wait sometimes. I waited to pick up and waited to return - a min or two is one thing, 10-15 is another.
HEATHERL B.The lady at that place flat out lied to me 3 times and even hung up on me a few times as well. In all my times using uhaul in the past, I have never been treated as such. The others there were also snotty. That place, that lady, and the guy working there all bring big shame on uhaul. Never again as long as they're a dealer.
JAMEYL G.Clean the trucks! And service them!!!
MUHAMMAD K.Great service and clean, well maintained trucks. I won't rent from any other UHAUL provider. Rainbow Orchards is the best!
DIANASERENA N.The staff was amazing. When I went to pickup there was a system wide outage that caused about an hour wait. The representative there stayed calm and patient and continually tried different solutions until the issue was fixed. Her patience and resolve helped make the wait feel less overwhelming.
MATTHEWJAMES O.Keep doing what you're doing because it works for me and that makes me very happy 😊! They are overall wonderful people to do business with!
WENDELC H.The people at Devoe's are great! I will continue to do business with them at every opportunity.
MICHAELCHARLES B.Sometimes we need to pay in cash because a lot of us do not have credit cards.
PHILIPW A.Joy was amazing very friendly and helpful!!
JILLMARIE R.nothing. Devoe's rental location is the best ever. I have rented from other locations, and Devoe's is the best most caring place to rent.
DAVIDT M.This location is the most wonderful, family owned business in my area. I would and will travel miles to give them my business.
JONATHANDAVID B.Overall service was excellent.
HUICHONG K.The overall experience was positive and a relatively good value. I noticed the oil pressure indicator read very low when coming to a stop after the engine had warmed up. It didn't leave me stranded so that was a good thing. The truck served my purpose very well.
JAMESPATRICK JR E.The staff at Devoe's were friendly attentive. Great service, we'd highly recommend them.
RICHARDHENRY S.Very accommodating- wanted to change my original pick up time and without question it was done.
ROBERTMICHAEL B.Times available for scheduled rental do not match store hours.
denis C.Excellent service. Nice people. It was very cold outside the morning I picked up the truck. They were wonderful to have the truck warmed up with the heater on when I picked it up. Will certainly recommend them.
GEORGEJ JR M.nice staff to introduce and complete my rental in short time. convenient location and process to return. recommend to who needs to move stuffs by themselves.
Che-Hua H.