The woman running the shop was rude and dismissive.Stephen C.
Customer Reviews for DeVoe's Rainbow Orchards LLC
(U-Haul Neighborhood Dealer)
Halfmoon, NY 12065
Services at this Location:
- Mon-Thur: 9 am - 6 pm
- Fri-Sat: 8:30 am - 6 pm
- Sun: 9 am - 3 pm
Special Operating Hours
- 7/3/2022: 9:00 am - 1:00 pm
- 7/4/2022: Closed
- 7/31/2022: 9:00 am - 1:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental vans/trucks should be provided with a full tank of gas so customers aren't left guessing how much gas to put in. I accidentally overfilled my cargo van rental with an extra half tank of gas ($25-$30) and U-Haul refuses to credit me.Ahsan K.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.JD W.
Keep it up and always play it safe...the Lady there was really Amazing!!!!Ebenezer A.
Excellent vehicle and location that met my needs 100%Leonard C.
Customer did not leave a comment.Yinjie L.
Online checking site was a long process. It was convenient no one had to be there. The website told me I would have it for 24 hours when I had to have it back the next day by 7 a.m. It never should have told me 24 hours was availableLauren M.
This is not the first time I rented through DeVoe's Rainbow Orchard. Joy is an absolute delight to work with, very accommodating, always gets things right!Dan O.
The van I rented smelled poorly from cigarette smoke. Had burn holes in the seat.Don H.
Customer did not leave a comment.Cassidy N.
back door cable was stuck nd couldnt close door, made my move terribleDakes G.
Customer did not leave a comment.Mark M.
Great equipment and experience. You owe me a credit since I paid then upgraded but I assume that will be taken care of.Peter D.
Very friendly staffTIMOTHY O.
Customer did not leave a comment.Mark W.
Great experience.Dan S.
The driver's side visor clip is broken so visor keeps falling blocking view while driving. Otherwise that's it!Shelby R.
The service was wonderful - truck and moving pads just as requested. Very friendly staff.Theodore B.
I was phoned when I hadn't returned the truck by 8am. The call didn't come until after 1pm and a message was left. When I tried to rerun the call the voicemail box was full. When I brought it to their attention I was told they knew it was full. I was never told I would be charged more for bringing it late.AMY D.
Let renters know if the return process for an after hours return. I wasn't aware if the process and I would have just dropped the keys in the key box without taking pictures Etcâ€¦ via the app if another renter didn't tell me that.RICHARDFRANK B.
Customer did not leave a comment.James T.
easy processSarit N.
Customer did not leave a comment.Patricia W.
Van smelled like smoke. Waited 20 minutes in the hot sun to get approval. Customer service was unresponsive. Then had the nerve to call me with a pushy attitude to get the trucked back even though is was Uhaul that delay my ability to get the truck on time.DANIELD M.
No reason to improve....Service was totally the best!Patrick H.
Very helpful and friendly!James G.
There was dirty Kleenex and candy wrappers on floor of cab. No mat in truck bed.Nora B.
Customer did not leave a comment.Karen K.
Very nice service from the check in ladyMICHAELL D.
The person who checked me in was very nice and extremely helpful.Eric B.
the truck smelled like cigarettesDan C.
For the second time in the row equipment was missing from truck. Staff was not courteous. Van smelled like weed.Daniel M.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Eric B.
Customer services Lady was very rude, she don't know how to deal with costumers, try to stop me while i am talking, no respect at all.Akhtar P.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Paul B.
Wonderful people. Family is greatJOSEPHJ S.
DeVoe's Rainbow Orchard is a great place to rent a U-Haul from. They are kind, courteous and efficient from pick up to drop off! I highly recommend.Stuart D.
Nice People to work with. Thank you.David C.
Rear Tire pressure was low on renting the Car. Hoped your air charge before the renting the carHIDEYUKI K.
Customer did not leave a comment.Vincenzo G.
Customer did not leave a comment.Brandon S.
Always efficient and professional,very friendly start,only go here to rent from.Always excellent service.RICHARDT F.
Courteous, professional and friendly staff.Fernando B.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Andre B.
They made the uhaul process very easy and they were very nice to work with.JANET P.
Customer did not leave a comment.Victoria H.
The woman was late for when we had scheduled online to pickup which we were okay to wait because she was on her way. However she was initially quite abrasive to us because we had booked it that morning. We were not angry and waiting patiently, the woman ended up being very nice later but how were we supposed to know the way the system works or that she was coming in late from a doctors appointment we just followed the prompts on the website that said it was available to pick up at that timeHenry D.
Customer did not leave a comment.JOHNJOSEPH JR N.
Customer did not leave a comment.Otto M.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.Scott V.
Better signage for parking to avoid getting stuck in mudGeorge H.
Only having 1 person that can handle uhaul makes there be a wait sometimes. I waited to pick up and waited to return - a min or two is one thing, 10-15 is another.HEATHERL B.
Customer did not leave a comment.MATHIAS R.
The lady at that place flat out lied to me 3 times and even hung up on me a few times as well. In all my times using uhaul in the past, I have never been treated as such. The others there were also snotty. That place, that lady, and the guy working there all bring big shame on uhaul. Never again as long as they're a dealer.JAMEYL G.
Customer did not leave a comment.Tucker G.
Customer did not leave a comment.WENDELC H.
Customer did not leave a comment.John H.
Customer did not leave a comment.DYLANTHOMAS B.
Clean the trucks! And service them!!!MUHAMMAD K.
Customer did not leave a comment.NADEEM M.
Great service and clean, well maintained trucks. I won't rent from any other UHAUL provider. Rainbow Orchards is the best!DIANASERENA N.
The staff was amazing. When I went to pickup there was a system wide outage that caused about an hour wait. The representative there stayed calm and patient and continually tried different solutions until the issue was fixed. Her patience and resolve helped make the wait feel less overwhelming.MATTHEWJAMES O.
Keep doing what you're doing because it works for me and that makes me very happy 😊! They are overall wonderful people to do business with!WENDELC H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.NICHOLAS L.
The people at Devoe's are great! I will continue to do business with them at every opportunity.MICHAELCHARLES B.
Customer did not leave a comment.MATTHEWF B.
Sometimes we need to pay in cash because a lot of us do not have credit cards.PHILIPW A.
Customer did not leave a comment.JENNIFERLYNN L.
Customer did not leave a comment.KAROLANN H.
Customer did not leave a comment.LAURENIRENE C.
Customer did not leave a comment.TIMOTHYSCOTT D.
Customer did not leave a comment.MATTHEWROBERT R.
Joy was amazing very friendly and helpful!!JILLMARIE R.
Customer did not leave a comment.JORDAND E.
Customer did not leave a comment.Shawn B.
nothing. Devoe's rental location is the best ever. I have rented from other locations, and Devoe's is the best most caring place to rent.DAVIDT M.
This location is the most wonderful, family owned business in my area. I would and will travel miles to give them my business.JONATHANDAVID B.
Customer did not leave a comment.Salvatore F.
Customer did not leave a comment.DANIELO J.
Overall service was excellent.HUICHONG K.
Customer did not leave a comment.ERICA C.
Customer did not leave a comment.Kayleigh N.
The overall experience was positive and a relatively good value. I noticed the oil pressure indicator read very low when coming to a stop after the engine had warmed up. It didn't leave me stranded so that was a good thing. The truck served my purpose very well.JAMESPATRICK JR E.
The staff at Devoe's were friendly attentive. Great service, we'd highly recommend them.RICHARDHENRY S.
Very accommodating- wanted to change my original pick up time and without question it was done.ROBERTMICHAEL B.
Times available for scheduled rental do not match store hours.denis C.
Customer did not leave a comment.SHAWNM B.
Customer did not leave a comment.Caroline R.
Customer did not leave a comment.VANESSAE V.
Excellent service. Nice people. It was very cold outside the morning I picked up the truck. They were wonderful to have the truck warmed up with the heater on when I picked it up. Will certainly recommend them.GEORGEJ JR M.
nice staff to introduce and complete my rental in short time. convenient location and process to return. recommend to who needs to move stuffs by themselves.Che-Hua H.
Customer did not leave a comment.HEATHERL B.
Customer did not leave a comment.RICHARDT F.