All was good
THOMAS A
Customer Reviews for DeVoe's Rainbow Orchards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was very pleasant, the agent that assisted us way great , went above and beyond to ensure that all or needs were met !
John CThis was a very quick and easy location to rent a truck from.
MARK AWe’ve heard horror stories about this location but we had no issues. The truck was very scratched and damaged but the facility was up front about it.
MICHAEL PThis front desk lady for U haul has something wrong with her. I think she’s mentally ill.
Nathan KEverything was perfect.
FRANK BVery convenient. Nice people.
JAMES DNothing
Dennis PFriendly and helpful service. Reasonable pricing
MICHAEL SStaff at DeVoe's were great and super helpful in getting the truck checking and getting me on my way.
CLARA SCould not have been better! Wonderful customer service, no wait, great truck and easy return. And when I was done I walked over to the bakery side of the business and bought myself an amazing Banana Cream pie. Wouldn’t rent anywhere else!! Thank you for making a difficult day an awesome experience!!
WILLIAM PGreat place to rent a U-Haul. Joy the individual who handles the transaction is professional, polite and very accommodating on scheduling. This is my go-to place for renting a U-Haul truck.
JAMES AThe equipment was clean, however there was a mechanical issue with the truck. The power steering / power hydraulic brake fluid reservoir was low leading to the steering system and brakes not functioning correctly. This was reported on the return
Shaugne Tnothing. Easy process, great employees. Have rented at that location at least 8 times. Never a problem
MARJORIE AIt was one of the best locations which I have ever used. The staff is very professional and their advises are simple and accurate so I did not have any concerns. Thank you very much!
Kozaburo SThe steering wheel had about 3-4 inches of play in it. It was not safe, swerved back and forth the whole trip. I drove it only 32 miles and was charged 1.39 per mile, outrageous. Ended up paying a little over $80 for and advertised $29.95. I was also told there was no smaller truck available but one was sitting there when I rented one and when I returned the larger vehicle less that 2 hours later.
ROBERT HNothing
SUSAN BEveryone there is very helpful - thank you so much!
THEODORE BQuick service, price exactly what I felt it was going to be with mileage, friendly people and excellent customer service
KEITH MThis location is great. I've rented multiple trucks from this location and never had an issue. The woman that runs this location is always helpful and fast!
BYRON Rtruck pickup was fast and easy
JOHN CSo easy, so convenient! Defoe's is the best!
MACK D-*- After Hours drop-off, no personnel was there, used Uhaul app -*- Much different experience than the one I picked up the U-Haul at. Much better area well planned out where to pickup/ drop-off the U-Hauls. Devoes is a much better independent U-Haul dealer than the one I picked up at.
JOSHUA SThe U-haul desk is in a multi-functional shop that sells vegetables, is a post office, and probably delivers a 1/2 dozen other services. I had to get my head around what was going on, but once I did, it was a very positive experience. The two mature women working there are old hands and were very efficient at getting me checked in. They also are keen observers of their customers and clearly sized me up as lacking in knowing what the heck I was doing.....a fair assessment......I felt like I was being guided and judged by my Mom. As my Mom passed away 6 years ago, It felt wonderful....thank you for the memory. I'll be back to get more apples.
CHARLES WThe service was great !
THOMAS JI booked on uhaul.com and when I did so it said that a trailer would be available for me at this location. But when I showed up at my scheduled appointment time, I was told that there was not a trailer available for me and that they would call me once one became available. Since I had to leave and come back later, I asked if I would receive a $50 credit since they didn't have a trailer available at the appointed pickup time and I was told no. I thought U-haul guaranteed availability or provides a $50 credit, but that apparently isn't the case at this location. Other than that, everything else was okay. I did eventually get a trailer that day. I may still use this location in the future.
JAMES Jcheck in on line was good and was in and out of office Nice experience
LOREN EAlways a pleasure dealing with Joy from Rainbow orchards very pleased as always
LEON MGood customer service. Very happy with the ease of rental.
THOMAS CDeVoe's is great and super conveniently located (for me!). Thanks!
BRENDAN JEasy to order and pickup!
BRIAN PI believe this truck needs a wheel alignment. It was a little hard keeping the trucks direction with the steering wheel. It was "wabbly." Unfortunately I was in a rush and wasn't able to stop and tell Joy.
MELISSA HJoy is the best.... kind, and will go up and beyond to help get what you need. No matter where I am or where I'm going, I always have used DeVoe's Uhaul service. I have rented a uhaul practically every month this year, so I am a true testament to the service that they provided!
Melissa HVery helpful staff
NOAH BAttendant was very slow, somewhat rude, and clearly did not want to be there.
LAWRENCE DOnly thing I didn't like is receiving this survey at 1215am this morning. Woke me up. Very aggravated about that
ANTONIO AThe app took longer to load things than my actual rental
Alexandra SVery friendly service. Would definitely use again.
ANGELE BRental agent was rude and unfriendly. Knew we were driving a long distance and gave us a vehicle that had bald tires, was dirty inside and out. When I asked for a better vehicle as I was driving a longer distance and not just in town, she said this is the vehicle you are getting.
RICHARD DEverything was excellent
RENE PVery proficient. Very friendly. Always works out well.
JAMES DGreat place lots of different size trucks and vans
GILBERTO GRental equipment was great, exactly as described. Worked as expected. Rental location was very helpful in.getting trailer hooked up to use.
MICHAEL JGreat customer service. Equipment in excellent condition. Ten out of ten stars.
JOSE MGreat customer service at Devoes!
JAMES ERenting U-haul equipment from Devoe’s is completely stress free experience.
MARK AJoy from Rainbow orchards in Clifton park is always a pleasure taking care of our u haul needs
LEON MLady needs to be more customer friendly and less rude
PELAYO EI have rented there multiple times. They are always on point and available. Location easy to get to and equipment is always as it should be. Friendly staff
MITCHELL PEverything went as smooth as could be. Exactly like the three previous rentals I have made at this location. Your representative is kind, polite and efficient.
STEPHEN KAll good.
GLENN BQuick, convenient location to rent your trailer or truck. Great people to do business with.
MARK Jdevoe's was so nice, pickup was quick and the truck was great. great to have them so close by and convenient, thanks!
WILLIAM TGreat service as usual.
MARK JEasy drop off !
ADAM RI’ve never had any issues the staff there is fantastic and very helpful!!
NICOLE MThis was not the original location. Using cell phone yo complete pick up was difficult.
KellyAnn SAt De Voe's Rainbow Orchard, I use the U-Haul Rentals. Joy is literally a "Joy" to have handle my U-Haul Reservations. She is friendly, attentative to detail, helpful and does her work well!
Samantha BWhen I pay to rent a vehicle, I pay to rent a clean vehicle not a dirty vehicle. The inside of the vehicle ought to be cleaned. Clorox wipes, rags, cleaning spray, a hand held vacuum cleaner, ought to be used to clean the inside of the interior area of any vehicle.
Samantha B