Truck was dirty with other user's trash in the cab. Rented a standard utility dolly for boxes. They didn't have any of those when I picked up. I was told to take time appliance dolly instead. Floor lip on the dolly was too narrow for boxes. So that was useless. Was told a rep would reach out when I submitted, "question/dispute" about the bill. No one did. They still charged my card for the assumed bill. Truck tires also rubbed and made a terrible noise when turned.LACEY G.
Customer Reviews for Devon Self Storage Holdings US LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JASON W.
Very friendly and helpful staff!Caden C.
It was somewhat unclear what I needed to do with the truck key. It should stand out more on the return instructions.Stephen F.
Did not clean the truck out between customers. Did not provide moving supplies as requested. Employee at location was unable to check me in or out. This location was not the one I requested. There was another location closer to where I was moving to and from. The online reservation said that my preferred location had the size truck that I needed so I booked it. Then I got a phone call saying the location had been changed. This made my moving process less convenient and more expensive.KEVIN N.
Registered online. Process very fast and easy.Bennie W.
Customer did not leave a comment.MELISSA A.
The computer system was down and I had no advance notice before picking up th truck. I had to check in the truck and check out with my cellphone. I don't have good reception or internet. The application timed out several times. The location to turn the truck in is a small gravel lot with no marked parking spots and the other rental truck was not parked well which made it difficult to park the truck I rented exactly as requested. "DIY" check in and check out was not straighforward or convenient in this case... especially without any advance notice.Edgar A.
Customer did not leave a comment.Tonya P.
The service person at the site who answered the phone was very helpful about how to use the web site and mobile pick up in the situation we had wherein person picking up truck (my son) was not the same as person who rented it via online (me), Everything worked out smoothly and the person easily extended my rental by an hour over the phone even though it was after the rental period started. Really appreciate great service and experience which has been consistent with UHaul.Clark B.
Customer did not leave a comment.Hanna D.
Not the location's fault, but UHaul made it very difficult to complete to check-in and get the truck. After we put in our alternative contact, you called us and then put us on hold for 40 minutes, which was very frustrating. The check-in process also seems unnecessarily complicated and time- consuming.Alan C.
I cannot see any areas for improvement! The young lady at the front desk was friendly and provided great customer service. Her knowledge of the equipment and check-in/check-out procedures was exemplary.ALAN C.
We reserved a pickup truck, which was confirmed online by U-Haul. We arrived at the designated pick up location where a nice pickup truck was seen parked and seemingly ready for us, only to be told by the clerk that the pickup truck was just there to " check the level of interest" and was not available to rent. We ended up having to settle for a van.Justin C.
Customer did not leave a comment.Benjamin D.
This rating doesn't quite cover the issue - the location was fine, clean, efficient, but I don't have a cell phone so was unable to do the precheck and was told that it would be fine. My wife was unable to connect using her phone when returning, but called UHaul and was told we would not be charged for being unable to use the app for checking in. I returned the vehicle with exactly as much fuel as when I got it. But, I was charged for fuel, charged for all the things I was told I wouldn't be - basically punished for not having a phone and for the app not working when we checked in. What should have been $50 was over 150 bucks. I hope it was worth it to y'all, because Budget will be getting ALL of my business for the rest of my life. And I've been a loyal UHaul user for years. But no more, unless y'all plan to do something to make it right.. John Achee 1335 Robert Hardeman Rd. Winterville, GA 30683 email@example.comJohn A.
Customer did not leave a comment.MALLIE B.
The new self check in was great! Will definitely use again.Christopher P.