We got to the drop off location before the stated closing hours. No one was there to assist us. The location was clean and easy enough to find, but make sure the hours match what you have online. As we completed the online drop off, U-Haul wanted to charge an extra $31 for gas even though I left more in the tank than when I picked up the truck. I don't know if I would recommend this location to a friend or not.
Reece F
Customer Reviews for Devon Self Storage Lubbock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For your older, non-tech savvy customers, the online or U-Haul app checkout process is very frustrating.
Michael RIt was excellent
Christina MThey did a great job
Clifford BI wasn’t able to put any pictures up before I used the truck I kept trying to take pictures but they wouldn’t load for some reason. I would think that part needs work. But the side door had already had a dent as well as the front bumper. The truck was a smooth ride and very comfortable I would highly recommend to anyone!
ALYSIA HThe truck was fine but the location had no dolly which I needed. I had to pick it up and return the dolly at another location nearby.
Jonathan SWas having issues taking photos of the truck rental had to call customer service.
Jacob MHelpful people on-site to check in equipment!
Parker HThe people were very nice and helpful
David GThe customer service rep was very friendly and efficient.
Joseph LThe person who helped us was on time, courteous and professional. Excellent customer service.
Billy P