Upon picking up the 15' truck there was water in the back, not sure where it came from, but it was a little disappointing. The worst was when I returned the truck. I got there at 6:15pm and had there not been the appliance dolly in the truck (that I did not need) I would have been able to return the tuck prior to y our office closing. I removed the appliance dolly and put it in my garage as I needed the room in the truck to take my things to my new apartment. Had I not needed to come back to my house to pick it up; I would have been there by 6pm. I was told by Ashland that I would receive a text to check out via my mobile. I never got a text and I have never returned a uhaul after hours, so I didn't know what to expect. All I knew was that the keys were supposed to go in the orange box, so I locked up the doors and the back of the truck with the lock that was there. When I went to drop the keys in the orange box, I saw the url written on the box to go to for checking out. I took all of the pictures except I couldn't take the one inside of the back of the truck because I had already locked it. I sat in that truck for 45 minutes trying to get the key out of the ignition. The key gave me problems the entire day. I am not a happy camper.
Linda W
Customer Reviews for Devon Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wasn't swept out, right turn signal bulb out.
derwin nTruck wasn’t ready when I got there. The key was in the lockbox and they didn’t know which key opened the box. I also requested an appliance dolly. Was advised there was a dolly in the back of the truck already. I was moving a large safe which required the appliance dolly and had to change my plans based on the agents misinformation. Also, the trucks blinkers didn’t work correctly.
Nicholas WDon’t charge people for fillets and utility fillets if the location doesn’t have it. I got charged 20 extra dollars for something I didn’t get to use. Also if it wasn’t for a worker showing up early our key wasn’t in the lock box so we ended up having to wait 25 min just to get the dang key.
Jared UI originally wanted a uhaul from another place nearby because they opened at 8:30. It was automatically switched to this location because I guess they had a 15’ trailer and the other didnt… so I was like ok, not a big deal. Well the new location didnt even open until 9:30 so we had to just wait outside and we were drenched in sweat before we even got the truck. The reason why I wanted to get the truck earlier was so we could get work done before the Texas heat kicked in. Also I paid to rent a dolly and never got it because it was “stolen” so I’m hoping I can at least get a refund on that…. It was a pretty miserable move all around. Not cool
LaRissa HStaff was friendly and answered all my questions prior to check in. Check out was easy and I’m completely satisfied.
Paul QI guess I'm old school and prefer that personal touch. I had to figure out everything myself about the truck. I did have to call 1800 UHaul to confirm gas type. I'm not very app savvy and found it very frustrating.
Angie BThe lady was so nice and it was an easy in, out and on your way experience. Very easy check out and check in process.
Paul QI used the online pick up and drop off. pick up was fine, but dropping off after hours and using the app was frustrating! took way too much time and the number of photo's required and the apps poor function made it very hard to check out. I will NEVER use this method ever again. The truck also was very loud, like the muffler was disconnected. its clear U-haul keeps the lessor maintained vehicles for local use and clearly don't care about maintenance. this experience was sub-par at best, U-Haul has really dropped in quality. Absolutely hated this rental experience.
James MFirst rate experience.
Ronald MVery good and friendly experience.
Eddie MVery good experience. The attendant was very friendly and efficient. She was very professional and did a great job. I really like the "app" feel to the program. Works well.
Marshal CGreat service.
Rolanda RKristy was friendly and helpful at checkout and checkin. Even offered me a bottle of water since they were out of cups in the lobby at the water jug. Overall very happy and will be back for any other needs should they arise.
jered hGreat customer service.
Perla FWhat a great experience, and Kristy is wonderful!!!!!! So helpful and kind. A professional all the way.
Donna ACustomer service was rude and when I would ask questions, the response was usually given back with annoyance. Also, the employee did not get all my information so dropping off the Uhual after hours was a bigger pain than should have been having to call customer service and sort it out.
Alexis Cyes
Merwyn HEverything was great! And the man that helped us was absolutely phenomenal!
Stacey HFast service and friendly staff. Was quick and carefree.
Andrew WApp pickup and return experience was very good.
Robert Mon line I rented an appliance dolly. not until I reached location was I informed 1 wasn't available. no prior notice was given by phone, e mail, text etc. so I had to go out looking for one to rent to complete my move. needless to say this was wasted time I didn't have as I was paying movers to help load and unload. never use this location and m,ay never use u-haul again.
Paul RFix your U-Haul App, my entire experience was supposed to be done with the App and it didn't work once. This survey doesn't not reflect that but if I could give your App a rating, I would give it a less than poor rating.
Glenn GNot advertised that they only deal in trucks but gladly took the trailer. Long 24 hour drive and did not want to drive all over.
Steve NThis storage/u-haul facility is amazing. They have the best customer service and are very helpful!
osuorji uThey Did not check truck in till around 1100 next day which caused me to get nasty phone call from call center(brandon).He hung up on me when I ask to speak to his supervisor.i called back spoke to a richard he said he would look into it,never called me back and would not take my call when i called back girl kept saying every thing is fine now.??
john fHad a bad experience. Went with the phn access for the truck. However there is no internet service at this location. So how are you suppose to complete all the steps with no internet. We showed that this location had internet however it was locked. Possibly have access for 30 minutes to your internet service for people to to connect. We were an hr late helping the people move.
Patricia CThe Manager Chrissy Was Awesome!
Danny EA great help to me
CHAD LThe truck was dusty on the inside and it smelled like someone had just smoked a pack of sigaretts in it!
Rhonda MManager was not customer friendly not had a willingness to assist me in reaching regional personnel to resolve a fuel cost issue. But her assistant (an employee in training was very kind and courteous).
lin gI was charged almost double the amount even though I picked up my uhaul a half hr late. I returned it only a hr after the scheduled time. This is ridiculous and poor service.
Raymond SThe 2 people you had working that wasn't very friendly. Slow about doing things. I went there before I went to pick up the uhaul, I just wanted to see how big it was inside. They had me walk to the truck, then I couldn't see inside the truck it was to closed to the fence. Then I had to walk back inside to get one of them to move the truck. But at that time we took the little cart . I will not go back
Donna JThey said I damaged the lower right skirt of thier truck. They pulled the truck in the shade & I must have missed the damage upon inspection. I didn't even come close to anything to cause the damage. Cost me $85. Not very happy.
Michael Mi think the expectations regarding scratches on the vehicle seemed a little bit over the top. When you are driving a truck pebbles bouncing From the roadway could make the marks that are captured. Thankfully all went fine. People at the location were fantastic
Terry SI did self pick up all went well. I used the truck to pick up 3 small things. I did not go over the truck with a fine tooth comb. My fault. What i loaded in this truck did not damage tge truck in anyway. The manager called to tell me about scratches and gouge in liner. The 3 things i loaded in truck would not cause this damage. I will not use uhaul again. RIDICULOUS!
Darla PVery easy.
Andrew PThe truck and equiment was reserved 3 days before I picked up the truck. When i arrived to pick up the truck, the truck was ready, but the additional moving equipment I ordered was not available. The employee told me she couldn't do anything for me except credit my account. This is four times in a row I have used Uhaul and my order has not correctly been received by me.
Alec SVery friendly and helpful. Will def. recommend to friends.
Sheryle NI had a reservation scheduled across from my storage unit I rented, the day I was supposed to pick it up I called the location and was told there was a family emergency and they would close at 1:00, I advised I could be there about 12:20 before they close I was told no my reservation was moved. I don't feel I should have to pay for the additional mileage and the waste of time it took to get to the Devon location!
shanna rI've been using this location for storage for my store and most recently a rental vehicle to move items. They are always very friendly and helpful. I'll definitely use them again if the need arises.
Jaime WExcellent Customer Service.
SHANE Gyour rates are to high, to charge .89 mile plus requiring gas refueled is double charging the customer. The only reason I used your service was last minute need or I would have borrowed a friend's pickup. However, on the positive note, the agent who took care of us, he was outstanding.
David p